Ratings based on 985 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Cambia hotel was quiet and safe. Property is under construction, so limited to one elevator. Clean & staff was helpful and professional.
Comment from Hotel Management
15 May 2024 by GM, Hotel Management
Dear Valerie, It seems like you enjoyed many aspects of your stay, but I regret that we fell short of exceeding your expectations overall. Your feedback is valuable to us as it allows us to pinpoint areas that require immediate attention for improvement. We hope you will consider visiting us again so that we can ensure you have a more satisfying experience. Thank you for sharing your thoughts with us. Sincerely, Alan Garrabrant, GM
by A verified traveler
Posted 8 May 2024
Shower was filthy
Elevator stopped working
Sheets were dirty
Temperature settings didn’t work. Fan busted
Comment from Hotel Management
9 May 2024 by GM, Hotel Management
Dear Rosario, I'm so sorry for your poor experience at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service, so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management, I apologize. Sincerely, Alan Garrabrant, GM
by A verified traveler
Posted 24 Apr 2024
Great location clean nice hotel in Chelsea area. It is on the wholesale floral street very nice floral view during daytime. Close distance to the Red and Yellow 28th Street subway stations. Penn Station is nearby convenient if needed. Stayed last year came back to this location again. Will come back if visit nyc.
Comment from Hotel Management
25 Apr 2024 by GM, Hotel Management
Dear Hwee Ping, It is tremendous to see that we were a perfect fit for your recent visit to New York. I can't thank you enough for your business and for letting others know that there is a great stay waiting for them here at The Cambria. We appreciate your kind words and look forward to your next visit. Best, Alan Garrabrant, GM
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
11 May 2024 by GM, Hotel Management
Dear anastassija, Thank you for choosing us and leaving a stellar rating. Without the specifics, it's even more heartening to know you had a positive experience. We strive to meet our guests' expectations, and it seems we hit the mark during your stay. Looking forward to welcoming you again soon. Sincerely, Alan Garrabrant, GM
by A verified traveler
Posted 6 Apr 2024
Small property and small rooms as well. You can barely have the bathroom door open and use the sink. There is nowhere to place your luggage and clothes. Housecleaning isn't available until after 3rd night. Most of the employees at the front desk can be heard complaining about how busy it is and one told her coworker that she was feeling claustrophobic with all the luggage they were holding.
Stefan was extremely helpful and friendly. He always had a smile and grabbed our bags to put tags. He kept checking if our room was available. Very much appreciated him.
Comment from Hotel Management
8 Apr 2024 by GM, Hotel Management
Dear Sheril, Thank you for your generous rating and for being our valued guest. I am thrilled to see that you had a positive experience overall, and I appreciate your feedback on how we can improve our service next time. Thank you for your business, and please come again. Best, Tyler Smith, GM
by A verified traveler
Posted 26 Mar 2024
We had a great stay
Comment from Hotel Management
27 Mar 2024 by GM, Hotel Management
Dear sheira, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Tyler Smith, GM
by A verified traveler
Posted 22 Mar 2024
Staff was friendly and rooms very clean.
Comment from Hotel Management
22 Mar 2024 by GM, Hotel Management
Dear Michelle, We love to see five stars on our review ratings! Thank you so much for taking the time to let us know that you had an exceptional experience. We enjoyed hosting you and hope you find a reason to visit again soon. Best, Tyler Smith, GM
by A verified traveler
Posted 21 Mar 2024
The entire staff was so friendly and helpful. Very professional and efficient!! It was an absolute pleasure to meet them, very accommodating. Angel and Dabriel got us checked in and were very very helpful. It was a very quick trip, see you next time.
Comment from Hotel Management
21 Mar 2024 by GM, Hotel Management
Dear Carla, Your flattering review is music to our ears! Thank you so much for choosing Cambria and letting other travelers know you were well taken care of here. Hosting you was our pleasure, and we hope to welcome you back again soon. Best, Tyler Smith, GM
by A verified traveler
Posted 19 Mar 2024
Great location. Ver friendly and helpful staff.
Clean rooms and comfortable beds. The bathroom was a bit small but nothing to complain about.
Comment from Hotel Management
20 Mar 2024 by GM, Hotel Management
Dear Lisa, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our clean accommodations and friendly service. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area. Best, Tyler Smith, GM
by A verified traveler
Posted 18 Mar 2024
