Ratings based on 992 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Needs maintenance check. Luckily my son dint got burnt with water.
Comment from Hotel Management
20 Jun 2024 by Auckland Airport Kiwi Motel, Hotel Management
Kia Ora Fazilat,We apologize for the issue with the water temperature in your room and are relieved to hear that your son was not injured. We take situations like this very seriously and are taking immediate action to inspect and maintain our plumbing system to prevent any future occurrences. We understand that this incident may have caused inconvenience and concern, and for that, we are truly sorry. We appreciate your feedback and will use it to improve our services and amenities. Thank you for bringing this to our attention, and we hope that you will give us the opportunity to provide a better experience on your next visit.Best Regards
by A verified traveler
Posted 21 May 2024
It was a pleasant hotel and my stay was good.
Comment from Hotel Management
22 May 2024 by AAKM, Hotel Management
Dear SirGreetings of the Day!Thank you for sharing your valued feedback. We are glad that you had a pleasant and a comfortable stay with us. We look forward to your next visit and stay withus and we will ensure that it is even better.ThanksWarm Regards
by A verified traveler
Posted 12 May 2024
Room smelt like animal, semi cleanish. Not enough towels, no handtowel, needs non slip mat. WiFi wouldn’t connect so couldn’t make use of tv options. Phone wasn’t working. Laundry facilities were out of order.
Comment from Hotel Management
13 May 2024 by Auckland Airport Kiwi Motel, Hotel Management
Kia Ora Charleen,Thank you for taking the time to write a review. We are sorry to hear about the issues you faced during your stay with us. We have addressed the wifi and phone issue in your room and the laundry facilities are fixed. We hope to welcome you again in the near future.
by A verified traveler
Posted 30 Apr 2024
Was value for money - really appreciated the dining room being open in the evening.
Comment from Hotel Management
7 May 2024 by Auckland Airport Kiwi Hotel, Hotel Management
Kia Ora Elenor,Thank you for taking the time to write a review. We are pleased that you enjoyed your stay with us and hope to welcome you again in the near future. Regards
by A verified traveler
Posted 12 Mar 2024 on Wotif
Was a pleasant overnight stay. Staff were helpful. The outside needs some attention, however it looked like they had a team working on improving the area.
Only thing I didnt like was the loud construction near reception. But hey what are they suppose to do.
Will use this hotel again value for money.
Comment from Hotel Management
15 Mar 2024 by Auckland Airport Kiwi Motel, Hotel Management
Kia Ora Temple,Thank you for your feedback, your feedback is important for us as it helps us to improve and provide best services to our guests. We are glad that we did not disappoint you with our service and you had a enjoyable stay with us. Looking forward to welcoming you back to our motel again and you will surely enjoy this time as well.Best Regards
by A verified traveler
Posted 26 Feb 2024 on Hotels
The meals and service were very good. Reception very helpful.
Comment from Hotel Management
3 Mar 2024 by Auckland Airport Kiwi Motel, Hotel Management
Kia Ora,Thank you for taking out time and effort to give us your feedback. Every feedback is important for us and are considered very strongly. We are glad that you had an enjoyable stay with us. Looking forward to welcoming you back to our Motel and for sure you’ll enjoy your stay this time as well.Best regards
by A verified traveler
Posted 11 Feb 2024
Comment from Hotel Management
18 Feb 2024 by Auckland Airport Kiwi Motel, Hotel Management
Kia Ora Joan,Thank you for your feedback, your feedback is important to us as it helps us to improvr and provide best services to our guests. We are glad that you had a pleasant stay with us. Looking forward to welcome you back to our Motel.Best Regards
by A verified traveler
Posted 29 Jan 2024 on Wotif
The outside area was good for kids especially with a big group with lots of kids, but the rooms were ok, cleaning service was not good, we were cleaning our rooms ourselves with taking rubbish out and going to ask for clean towels and taking the dirty towels to the cleaners. So over all wasn’t the greatest experience.
Comment from Hotel Management
7 Feb 2024 by Auckland Airport Kiwi Hotel, Hotel Management
Dear MalaeGreetings of the day!Thank you for sharing your feedback, we apologize for the inconvenience caused during your stay. Your feedback is very important to us, we have shared your review with our team and we ensure we will work on all aspects of your concerns. We assure you that we will work hard and ensure that we take all necessary steps so that you have a much better experience in your next visit.We at Auckland Airport Kiwi Hotel, look forward to provide the best of our services.ThanksWarm Regards
by A verified traveler
Posted 1 Jan 2024 on Hotels
Cons:
- Air condition was not providing cool air and had to ask for a service. They fixed it same day.
- we asked to be moved to another room because of Cleanliness and hygene, the new room did not have a toilet paper hanger on the wall.
- Cleanliness and hygiene is poor.
- Breakfast buffet is poor
Pros:
- Friendly staff
- They provided free complementary breakfast after complaining.
Comment from Hotel Management
7 Feb 2024 by Auckland Airport Kiwi Motel, Hotel Management
Kia OraThank you for sharing your recent experience of Auckland Airport Kiwi Hotel. I am disappointed your time with us was not positive and I can assure you it is not the usual standard on which we pride ourselves. Cleanliness and guests need are our priority, we look forward that every guest that comes to our hotel checks out with good experience and good memories. We have passed this issue to our housekeeping team and management and the matter is currently being reviewed. Looking forward to welcoming you to our hotel again and its for sure you won’t be disappointed this time.Best regards Auckland Airport Kiwi Hotel
by A verified traveler
Posted 27 Dec 2023 on Wotif
We had an amazing stay at the Auckland Airport Kiwi hotel. The staff are super helpful and friendly, our room was perfect for what we needed for our family of 5. Tidy, clean and up to date inside our room. Free wifi. Food was delicious at the restaurant will definitely be back again!
Comment from Hotel Management
1 Jan 2024 by Auckland Airport Kiwi Motel, Hotel Management
Dear AshleyThank you for sharing your valued feedback. We are glad to hear that you had a good stay and you enjoyed our services here at Auckland Aiport Kiwi Motel.We look forward to your next visit.ThanksWam Regards
