Ratings based on 127 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
Very friendly and courteous staff. Easy to get around the shopping areas
by A verified traveler
Posted 14 Jan 2024
We found the staff friendly and helpful.
However, the hot water wasn't working in our room.
by A verified traveler from Schertz
Posted 28 Dec 2023
by A verified traveler
Posted 24 Dec 2023 on Hotels
by A verified traveler
Posted 28 Nov 2023
The hotel was ok for a stay with a very good location in the heart of Mandeville. Everything you could ever need is available within walking distance. The breakfast was exceptionally good in both taste, quantity, presentation and service. On the bad side the internet was down for two days which meant I had to purchase a data SIM. Also the hot water stopped working one morning. The hotel could do with some regular maintenance with water leaks regularly in the hallway and my previous room. The decor could do with some regular paint and repair particularly the main room doors and furniture. However I would stay again as I know what to expect and for the price I'd say it was worth it.
They need to change the room names as the junior room is better than the superior room which will confuse anyone. So I was surprised to see when moving from junior to superior it was not superior at all as I was faced with a dirty roof for a view out the window and no balcony. It's better they call the junior superior and then change the superior to be called junior. Staff were mostly all very pleasant. The pool was out of service and there was pretty much nothing to do outside your room in the hotel. No areas of entertainment or to chill . This included no TV in the rooms so bring your own entertainment.
by A verified traveler
Posted 11 Nov 2023
The staff was friendly.
by A verified traveler
Posted 2 Nov 2023 on Orbitz
My experience at the Mandeville Hotel was somewhat peculiar. Given that we arrived before our check-in time, I understood why we were told we could not check in until 2:00 p.m. and that we would have to pass the time in the intense heat driving around the town until then. Once we checked in, we found that the rooms were dilapidated, had no refrigerator or TV, old bed linens, and pillowcases that were torn and hand-tied back together. Things were broken and falling apart, such as the closet door. Having no hot water for showering was the hardest part. I was informed that I would have to wait until the next morning till maintenance arrived before they could finally provide hot water to our room, after much back and forth with the front desk they eventually got us hot water. You must ask for an iron and board at the front desk if you need to iron your garments. A further observation I made four days into my stay was that someone had entered my room after we had left for the afternoon, eating all of my biscoff cookies and leaving the empty wrapper in the plastic bag that they were in. One of us had $50 gone from our purse. There was no safe available to keep items in. The only thing about the hotel that we truly liked was the breakfast, which we really appreciated. Although I didn't have a nice stay, I opted to depart one day early after my belongings began to disappear. I asked for a day reimbursement but none was provided.
Comment from Hotel Management
2 Nov 2023 by T. Elliott, Hotel Management
Thank you for sharing your feedback and your positive review of our breakfast offerings. Our check-in time is 2:00 pm and all guests arriving early are welcome to relax in our restaurant, lobby or lounge and have access to our wifi while we try to ready your room as soon as possible. If asked of us, we are happy to store luggage at our Front Desk until your room is ready as well. We are aware that there were hot water challenges on the night of your arrival and this was rectified on that night. Irons and boards are available from the Front Desk and a member of our team is happy to bring them to guest rooms. Safekeeping is available at the Front Desk for all our guests and this is indicated at check-in and on our registration form. It is unfortunate that our team received no report of missing items from yourself or any of the members of your family staying with you. The implications of this statement are serious and not something we take lightly. The question was raised whether or not a refund would be given for an early check-out, to which the response was no, as stated in our cancellation policy. This reservation was made and paid for directly with a booking channel and a reimbursement request would have to be made via the at channel. We are sorry that overall you did not enjoy your stay with us. Our team here goes above and beyond to resolve all issues raised by our guests and we appreciate any feedback shared with us.
by A verified traveler
Posted 30 Oct 2023
Overall stay was good! The night manager was so pleasant and welcoming out of all the staff. The property is outdated and need renovations to match with 2023 times. But I must say that it was clean and kept cleaned.
The breakfast that was served was sooo delicious and I could've eat it all day if I could.
by A verified traveler
Posted 29 Oct 2023
So far I enjoyed my stay and would recommend others
by A verified traveler
Posted 11 Sep 2023 on Hotels
