Ratings based on 453 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
terrific
Comment from Hotel Management
15 May 2024 by Alessandro CRESTA - General Manager, Hotel Management
Dear Martin, Thank you for your superb rating of 5/5.We are delighted to see that your stay has fulfilled you on all levels. My entire team and I are committed to providing you with the best experience with us. We look forward to welcoming you back to the Pullman Cannes Mandelieu.Kind regards.
by A verified traveler
Posted 7 Jan 2024
Comment from Hotel Management
15 Jan 2024 by Marie VOYER, Responsable Relation Client, Hotel Management
Merci Isna pour votre note 5/5.A très bientôt au Pullman Cannes Mandelieu.Cordialement.
by A verified traveler
Posted 7 Dec 2023 on Hotels
Comment from Hotel Management
19 Dec 2023 by Marie VOYER - Responsable Expérience Client, Hotel Management
Cher Andrew, Merci pour ce 10/10 ! Au plaisir de vous recevoir de nouveau au Pullman Cannes Mandelieu.Cordialement.
by A verified traveler
Not worth the price
Posted 29 Oct 2023 on HotelsHotel is in need of renovation. The service staff were not friendly and some were rude. Changed rooms twice to get one that was updated. The breakfast was adequate but lots of room for improvment.
Comment from Hotel Management
17 Nov 2023 by Marie VOYER Guest Experience Manager, Hotel Management
Dear David,Thank you for taking the time to share your thoughts with us.Although we would have preferred your experience to have been more enjoyable, your feedback and impressions are very important to us, as they help us improve our services on a daily basis. The satisfaction of our guests is our priority, but apparently, we did not succeed this time.Please know that we maintain the hotel throughout the year according to the activity and our retro-planning. If you give us the opportunity to win back your trust, we will be happy to offer you the best that our guests enjoy every day.Best regards.
by A verified traveler
Posted 23 Oct 2023
Hotel & Room was beautiful, Check-in staff was awesome, however the service staff (Bar, breakfast, restaurant etc.) were very rude!
Comment from Hotel Management
17 Nov 2023 by Marie VOYER Guest Experience Manager, Hotel Management
Dear Jaclyn,Thank you for your message.We are sorry for your feeling on our service staff. Be sure that it is not usual at all and if you can give us more details, we could improve it.Moreover, we are delighted that you appreciated our reception staff and the hotel in general.Looking forward to welcome you back soon.Best regards.
by A verified traveler
Posted 13 Sep 2023 on Hotels
Comment from Hotel Management
25 Sep 2023 by Marie VOYER, Responsable Relation Client, Hotel Management
Merci et à bientôt au pullman Cannes Mandelieu !
by A verified traveler
Overpriced and grubby
Posted 10 Sep 2023 on HotelsGrubby overpriced tourist hotel. Desperately in need of a good clean and general refurbishment. Stayed here many times over the years. Staff are apathetic, one server for 15 tables for lunch, waited over half an hour for a menu so gave up. Not overly busy, just woefully mismanaged.
Good beach access but if you want a sun bed be prepared for a many Euro fleecing.
Can and should do a whole lot better.
Comment from Hotel Management
25 Sep 2023 by Marie VOYER Guest Experience Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to win back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best regards.
by A verified traveler
Posted 2 Sep 2023
Beautiful hotel, ideal location, weather fantastic, food very good and staff extremely helpful and courteous.
Comment from Hotel Management
25 Sep 2023 by Marie VOYER Guest Experience Manager, Hotel Management
Dear Douglas,Thank you for your wonderful review.All those compliments are very much appreciated by our staff who works everyday to offer you the best service and satisfy you fully. Looking forward to welcoming you again very soon at the Pullman Cannes Mandelieu. Best regards.
by A verified traveler
Posted 24 Aug 2023 on Hotels
Comment from Hotel Management
25 Aug 2023 by Marie VOYER, Responsable Relation Client, Hotel Management
Merci et à bientôt au Pullman Cannes Mandelieu.
by A verified traveler
Posted 21 Aug 2023
I paid $1000.00 to upgrade my room and everything in the room was broken. Door broke, balcony door broke, TV broken, telephone old and broken . Staff rude. Room service slow to non existent, staff is not trained. The WORSE hotel experience. Ever.
I want a refund
Comment from Hotel Management
25 Aug 2023 by Marie VOYER Guest Experience Manager, Hotel Management
Dear Kerwin,Thank you for taking the time to share your thoughts with us.Although we would have preferred your experience to have been more enjoyable, your feedback and impressions are very important to us, as they help us improve our services on a daily basis. The satisfaction of our guests is our priority, but apparently, we did not succeed this time.Also, it is a pity that you did not ask us during your stay, we could have intervened and provide you immediate solutions.If you give us the opportunity to regain your trust, I can assure you that we will do our best to provide you with the great experience our guests look forward to every day.Best regards.
