Ratings based on 404 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hugo
Posted 30 May 2024
Property was easy access off freeway. Far enough off so you don't have road noise. Beds were comfortable. Served enchiladas with corn and a glass of beer or wine for happy hour meal. Breakfast was good.
Comment from Hotel Management
31 May 2024 by Sincerely, Betty Lake Assistant General Manager, Hotel Management
Dear Mary, Thank you for taking the time to send us your wonderful feedback about our hotel. We are happy to hear you got a good night rest, enjoyed our guest reception, and breakfast. We look forward to seeing you again anytime you are in the area. Have an awesome day and safe summer.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
30 May 2024 by Sincerely, Betty Lake Assistant General Manager, Hotel Management
Dear Jill, Thank you for taking the time to send us your wonderful rating. We are happy to see that your stay with us was wonderful and to your standards. We look forward to seeing you again anytime you are in the area. Have an awesome day and safe summer.
by A verified traveler from San German
Posted 21 May 2024
It is a really good and comfortable place to stay in your vacations.
Comment from Hotel Management
22 May 2024 by Bailee M. Front Desk Agent, Hotel Management
Dear Wilson,Thank you for sending us your feedback. We are so glad to hear that you enjoyed your stay and that everything was up to your standards. We hope to see you the next time you are in town and tahnk you again.
by A verified traveler
Posted 18 May 2024
The staff was super friendly and the hotel itself was overall good. The only downside was I found a bunch of hair in random places all over the bed and around the bathroom. It was very apparent that the bedding had not been changed. It was a little disappointing because the reviews I read said hotel was very clean so that’s why I booked it.
Comment from Hotel Management
20 May 2024 by Maria | General Manager, Hotel Management
Dear Ashlee,Thank you for taking the time to share your feedback. We genuinely value your comments as they help us improve our services. We are truly sorry to hear about your concerns regarding the cleanliness of the sheets.I would like to assure you that we have a thorough checks and balances system in place to ensure that all linens are changed between guests. Specifically, the person responsible for stripping the room is different from the person who cleans and prepares it for the next guest. This system is designed to maintain the highest standards of cleanliness and hygiene.We understand how important it is for our guests to feel comfortable and confident in the cleanliness of their accommodations, and we are committed to addressing any issues that may arise. Your feedback has been shared with our housekeeping team to ensure that our procedures are being followed rigorously.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Best regards, Maria
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
3 Jun 2024 by Bailee M. Front Desk Agent, Hotel Management
Dear Sharon,We are so glad to hear that you enjoyed your stay. Thank you and hope to see you the next time you are in town.
by A verified traveler from Jamestown
Posted 12 May 2024
Very nice
Comment from Hotel Management
12 May 2024 by Bailee M. Front Desk Agent, Hotel Management
Dear Trent,Thank you for sending us your feeback and we are so happy you chose us for your stay. We hope everything was up to your standard. We thank you again and have a wonderful day!
by A verified traveler
Posted 30 Apr 2024
Very friendly staff. Nice accommodations!
Comment from Hotel Management
30 Apr 2024 by Font Desk Agent Talon, Hotel Management
Dear Betty,I'm glad that you had a great stay with us and that the staff helped you. I hope to see you soon!
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Sincerely, Betty L Assistant General Manager, Hotel Management
Dear Dalton, thank you for taking the time to send us your rating. We want all of our guest to have the best stay. If there is anything we can do different or better please let us know. Have a wonderful day.
by A verified traveler
Posted 29 Apr 2024
good
Comment from Hotel Management
29 Apr 2024 by Bailee M. Front Desk Agent, Hotel Management
Dear Mike,Thank you for sending us a review and we are so glad that you enjoyed you stay with us. We hope to see you the next time you are in town. Have a wonderful day!
by A verified traveler
Posted 17 Mar 2024 on Hotels
Comment from Hotel Management
17 Mar 2024 by Bailee M. Front Desk Agent, Hotel Management
Dear Anonymous, Thank you for sending us your feedback. We are so glad it was up to your standards and hope to see you the next time you come into to town. Thank you and have a wonderful day!
