Ratings based on 19 Verified Reviews

4.2 out of 5
57% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 20 Nov 2023
The building is old. The shower was broken and the toilet seat is loose. The building is in desparate need of attention, but i guess with little to no tourists visitng the country, it makes it dificult to invest in repairs and updates. The staff are great. They are polite and courteous. There really is nothing around the area. You'll have to cab or use grab app to get anywhere. I found it really difficult to find restaurants, there were a few listed as open by google maps, but they already closed down. It was a struggle just to find a place to eat.
Comment from Hotel Management
26 Nov 2023 by Simon(Mr.), Hotel Management
Dear Richard,Greetings from The Hotel Nova,Thank you for your short stay at our hotel. We know that our building need some maintenance and we have started the process. Thank you for your lovely feedback about our staffs and hope to see you again.
5 out of 5
by A verified traveler

Nice Stay!

Posted 30 Jan 2020 on Hotels
Overall, it was a nice stay. Big and clean spaces. Good breakfast. Walking distances to supermarket and shops. Easy to get Grab too.
Comment from Hotel Management
24 Feb 2020 by Simon(Mr.)Marketing Executive, Hotel Management
Dear Shi Han, Greetings from The Hotel Nova, Thank you so much for choosing our hotel in the first place and we really appreciate your feedback. We will keep on trying to nail all the aspects of our service and we even try to add more values to it. Hope to see you again as our very special guest.
4 out of 5
by A verified traveler

Posted 12 Dec 2019 on Orbitz
The property was very nice and the staff was great. The rooftop bar is awesome if you can bare the heat. The only downside is there are is nothing close by. If you are walking around at night, be careful as there are no street lights.
5 out of 5
by A verified traveler

Highly recommend!

Posted 12 Oct 2019 on Hotels
I would highly recommend this hotel! The staff are wonderful. They went above and beyond during our stay to help us and provide us with comforts. The bed was comfortable and the room a good size. Good location as well. They helped us with a half day tour and we had a great afternoon. One evening we wanted to go to the rooftop for drinks but it had just rained. About 5 staff worked to dry and set up the patio so we could enjoy a drink up there. The rooftop bar is really nice. The lemongrass chicken skewers sooo delicious.. a must try. We had an early morning boat ride, they set up a taxi and packed us a breakfast. Very lovely thoughtful staff. Thank you
Comment from Hotel Management
17 Oct 2019 by Simon, Hotel Management
Dear Carolyn, Greetings from The Hotel NOVA, Thank you so much for your feedback and we are honoured to have you as our special guest. We will keep our minset strong in terms of service and we will try to deliver a customized service for each and every guest.
2 out of 5
by A verified traveler

Posted 18 Apr 2019
Comment from Hotel Management
18 Apr 2019 by Simon(Mr.), Hotel Management
Dear Sir/Madam, Greetings from The Hotel Nova, We will try our very best next time to make your stay more comfortable. Thank you for leaving feedback so that we can push our service further more.
4 out of 5
by A verified traveler

Posted 2 Jan 2019
Would recommend for short stay................................
Comment from Hotel Management
7 Jan 2019 by Simon(Mr.) Sales and Marketing Manager, Hotel Management
Dear Sir/Madam, Greetings from The Hotel Nova, Thank you for staying with us and leaving a comment for you. We all are very glad that you had a great stay at our place and hope to see you again. We will try our very best to improve our service the next time you visit.
5 out of 5
by A verified traveler

Posted 12 Aug 2018
Comment from Hotel Management
13 Aug 2018 by Myat Su , Hotel Management
Dear valued guest, We thank you for staying with us and giving us a perfect rating. I am so glad to hear that you enjoyed your stay with us! We hope to see you again. Best regards, Myat Su GM The Hotel Nova
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice hotel within the neighborhood

Posted 28 Dec 2017
The room is spacious and clean. The hotel location is a bit far from everything else and you need to take a cab to access to restaurant, bars etc. Buffet breakfast was good with some variety of food. There is even a free cocktail served daily.
Comment from Hotel Management
29 Dec 2017 by Simon(Mr.) Sales and Marketing, Hotel Management
Dear Damien, Greetings from The Hotel Nova Thank you so much for such a lovely review on expedia. Our staffs are very happy to hear about your enjoy stay with us. We will also try to improve our service to the next level to meet our customers' expectations. Please do visit Mandalay next time and we hope to see you again.
5 out of 5
by Jefferson

Posted 18 Jun 2017 on Hotels
Comment from Hotel Management
16 Mar 2018 by Simon(Mr.) Sales team, Hotel Management
Dear guests, Greetings from The Hotel Nova, Thank you very much for your kind and lovely support. All of us are very happy to hear that you had a great stay here. We will keep on improving our service and really want to see you again as our VIP guests.
4 out of 5
by A verified traveler

Good

Posted 7 Jun 2017 on Hotels
Great hotel. Area isn't great but for the price a bargain.
Comment from Hotel Management
16 Mar 2018 by Simon(Mr.) Sales team, Hotel Management
Dear guests, Greetings from The Hotel Nova, Thank you very much for your kind and lovely support. All of us are very happy to hear that you had a great stay here. We will keep on improving our service and really want to see you again as our VIP guests.
Back to Hotel Details Showing Reviews 1 - 10 of 19 Next