Ratings based on 33 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Bad time for travel
Posted 11 Mar 2023 on HotelsAt first I thought it was going to be horrible because all the surrounding was flooded and muddy, however the attention from staff compensated that issue
Comment from Hotel Management
11 Mar 2023 by Javifo, Hotel Management
Thank you so much for your opinion Mr. Francisco. It encourages us to keep improving!
by A verified traveler from Koka
Posted 9 Feb 2022
Lo mostrado en las fotografías es muy diferente a la realidad los baños sucios no cambian sábanas y lo peor no hay ventilación La próxima vez mejor duermo en la calle
Comment from Hotel Management
9 Feb 2022 by Javifo, Hotel Management
Muchas gracias Chotoku. Parece que fuera algo pewrsonal pues es la única persona que piensa así y usted sólo reservó pues estubo ahí fue su cuñada. La forma de expresarse refleja la cvalidad de la persona que parece ser.
by A verified traveler from Alabama
Posted 24 Dec 2020
The bungalows are very comfortable. The grounds are pristine. Very peaceful. Everything is very clean. Nice pool. Staff, Melva, Micol very helpful and spoke English. Fast wifi. Breakfast was the best we had in Peru. Wish we stayed longer. This was our favorite place in Mancora!
Comment from Hotel Management
24 Dec 2020 by Javifo, Hotel Management
Thank you very much Renato. Your comment helps us to continue progressing!
by A verified traveler
Posted 22 Dec 2020
An Oasis of tranquility. We really enjoyed our time here. We stayed in a standard double and we're pleased with our choice. The rooms are cleaned daily and the owneir, Melva Is very friendly. It is a short walk from the beach, only 2 or 3 minutes and from Main Street but not far. The breakfast is good whit fruits and juice. The swimming pool area is amazing. We will return!
Comment from Hotel Management
22 Dec 2020 by Javifo, Hotel Management
Thank you for your opinion. It helps us to improve every day!
by A verified traveler
Posted 21 Dec 2020
Punta Pacífico es un lugar encantador y tranquilo lo suficientemente lejos de la ciudad para estar tranquilo por la noche, y a unos 70 metros a pie de la playa. La habitación era preciosa, con una cómoda cama, ventilador y baño privado con ducha. El desayuno continental está incluido, más batido de huevo. Hay una preciosa piscina que es perfecta después de estar en el océano. Los jardines están muy bien cuidados. Un lugar de vegetación en un árido paisaje. Punta Pacífico hizo que nuestra estancia en Máncora fuera maravillosa!.
Comment from Hotel Management
21 Dec 2020 by Javifo, Hotel Management
Muchas Gracias! Noa ayuda a mejorar!
by A verified traveler
Posted 3 Feb 2020 on Hotels
Good location, near of the beach. Cleaning and maintenance could be better. Nice swimming pool.
Comment from Hotel Management
4 Feb 2020 by Javifo, Hotel Management
Thank you so much for your comments. They will help us improve and encourage more for a good job.
by A verified traveler
Posted 9 Jan 2020 on Hotels
Comment from Hotel Management
12 Jan 2020 by Javifo, Hotel Management
I'm sorry but Hotels.com is to blame. Before I placed all the reservations, now only the one that arrives that day and there were duplication of reservations. They should thank that they got another lodging. They are badly blessed and badly educated.
by A verified traveler
No room at the Inn
Posted 6 Jan 2020 on HotelsI can’t review the room because they didn’t let us stay.
We arrived and they said that our booking was cancelled. Then they said that hotels.com never sent them a booking request. They gave away our room. So we had to find another room.
Comment from Hotel Management
12 Jan 2020 by Javifo, Hotel Management
I'm sorry but Hotels.com is to blame. Before I placed all the reservations, now only the one that arrives that day and there were duplication of reservations. They should thank that they got another lodging. They are badly blessed and badly educated.
by A verified traveler
Thumbs up
Posted 18 Jun 2019 on HotelsMelva and her staff were amazing and kind. Melva even asked about providing warm milk for my young sons. Wow!
Comment from Hotel Management
22 Jun 2019 by Javifo, Hotel Management
Muchas gracias Norma. Es nuestro trabajo que sean bien atendidos. Es un placer para nosotros
by A verified traveler
A mixed bag
Posted 3 Jan 2019 on HotelsWe had an enjoyable time here - the grounds and pool facilities are lovely and it’s in a good, quiet location. Areas for improvement would be not losing customer bookings, breakfast, cleanliness of linen and crockery, mosquito nets for bedrooms, and having hot water in the rooms.
Comment from Hotel Management
5 Sep 2019 by Javifo, Hotel Management
THANK YOU FOR YOUR COMMENTS AS THEY HELP US TO IMPROVE, BUT WHY THIS SCORE OF 2/5?
