Ratings based on 136 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Newcastle
Posted 23 May 2024
Excellent vacation package. Really nice staffs. Transportation to this hotel is the only minus.
Comment from Hotel Management
8 Jun 2024 by Alejandro Lazo, Hotel Management
Hello ,On behalf of the staff and Management of our property we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent getaway to Arennas.We're very glad to know you had a great time in our property and enjoyed what we have to offer. We truly hope to have the opportunity to host you once again in a near future.Best regards,Alejandro LazoHotel Manager
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Alejandro Lazo, Hotel Management
Hola Aleksandra:Gracias por compartir tu experiencia con nosotros.Nos alegra que tu estadía con nosotros haya sido excelente y hayamos podido superar tus expectativas. Comentarios como los tuyos hacen que el equipo siga esforzándose cada día más.Estaremos muy contentos de tenerte nuevamente en Arennas.Saludos,Alejandro LazoGerente de Hotel
by A verified traveler
Posted 17 Mar 2024
Excellent food!!! Amazing beach and rooms were perfect .
Comment from Hotel Management
18 Mar 2024 by Alejandro Lazo, Hotel Management
Thank you for such a positive review.We're thrilled that the cuisine met your expectations and that you found our range of dishes delightful. It's fantastic to know that our beach and pool areas contributed to your enjoyment. Our team, are overjoyed to receive your compliments and to have been a part of making your stay memorable.It would be a pleasure to welcome you back.
by A verified traveler
Amazing vacation
Posted 6 Feb 2024 on HotelsIt was amazing, all the employees were very friendly and ready to assist. The entire hotel was very clean and well maintain. Food was very good.
Road to the hotel needs attention
Comment from Hotel Management
7 Feb 2024 by Alejandro Lazo, Hotel Management
Dear Carlos,Thank you for such a positive review.We're thrilled that the cuisine met your expectations and that you found our range of dishes delightful. It's fantastic to know that our beach and pool areas contributed to your enjoyment. Our team, are overjoyed to receive your compliments and to have been a part of making your stay memorable.It would be a pleasure to welcome you back.
by A verified traveler
Not 5 stars but nice beach / Very pricey
Posted 30 Nov 2023 on HotelsNot 5 stars. The customer service is not up to par with 5 stars and the food was awful so expect to eat other places about 20 mins away. No one tells you that the road getting to the hotel is the bumpiest ride I’ve ever experienced. The beach was my favorite part since it’s private. The rooms (we got the garden view) did not look like the pictures like they were smaller and outdated. Front desk is useless when you have problems and they tried to charge me double for my food. Beach Water is too cold and strong to go in plus lots of rocks but they offer paddle boarding at the hotel. This hotel is pricey for what it is…
Comment from Hotel Management
7 Dec 2023 by Alejandro Lazo, Hotel Management
Dear Alexandra,Thank you for taking the time to share your comments with us. We regret knowing there were several aspects of your stay that weren't to your liking and we apologize for not providing you with the quality service that represents us. Nonetheless, rest assured that we are taking your comments into account in order to make the necessary improvements. At Arennas we value our guests feedback.We hope to have the opportunity of welcoming you again in the future and providing you with the experience you deserve.Kind regards,Alejandro LazoHotel Manager
by A verified traveler
Posted 24 Nov 2023
They want take your money with extra charges for everything and when you asked them for the extra charge, they said is hotel fee
Comment from Hotel Management
7 Dec 2023 by Alejandro Lazo, Hotel Management
Dear Gustavo,Thank you for taking the time to share your comments with us. We regret knowing there were several aspects of your stay that weren't to your liking and we apologize for not providing you with the quality service that represents us. Nonetheless, rest assured that we are taking your comments into account in order to make the necessary improvements. At Arennas we value our guests feedback.We hope to have the opportunity of welcoming you again in the future and providing you with the experience you deserve.Kind regards,Alejandro LazoHotel Manager
by A verified traveler
Posted 7 Jun 2023
Comment from Hotel Management
31 Jul 2023 by Alejandro Lazo, Hotel Management
Hola Stephanie:Gracias por compartir tus comentarios sobre nuestro hotel. Tu opinión es muy importante para nosotros para seguir mejorando día a día.Ten la seguridad de que tomaremos en cuenta sus comentarios y así poder tomar acciones inmediatas.Esperamos tener la oportunidad de recibirte nuevamente en ArennasSaludos Cordiales,Alejandro LazoGerente de Hotel
by A verified traveler
Posted 13 Feb 2023 on Hotels
Disappointed
Comment from Hotel Management
23 Feb 2023 by Alejandro Lazo, Hotel Management
Dear Jamie,First and foremost, we would like to thank you for taking the time to share detailed feedback from your experience at Arennas Mancora. For us, guest satisfaction is a top priority, therefore we regret to hear we were unable to achieve your complete satisfaction, please accept our apologies.We hope you can give us the opportunity to regain your trust in the near future. Should you decide to come back to this destination.Sincerely,Alejandro LazoHotel Manager
by A verified traveler
Posted 19 Jan 2023
The hotel was fine, but we had an issue that we accidentally left a wallet where we had been having a drink on the property and while I didn’t expect the cash to still be there - it was surprising that everything inside was taken. Its slightly surprising at a hotel of this price that this happened. I realize a lot of it was on us, but it’s unnerving all the same.
Comment from Hotel Management
23 Feb 2023 by Alejandro Lazo, Hotel Management
Dear Jamie,First and foremost, we would like to thank you for taking the time to share detailed feedback from your experience at Arennas Mancora. For us, guest satisfaction is a top priority, therefore we regret to hear we were unable to achieve your complete satisfaction, please accept our apologies.We hope you can give us the opportunity to regain your trust in the near future. Should you decide to come back to this destination.Sincerely,Alejandro LazoHotel Manager
by A verified traveler
Posted 11 Nov 2022
An oasis in the middle of the desert! Loved everything about this hotel. The only thing I would improve will be the pace of the service at the restaurant. Other than that, highly recommended
