Ratings based on 791 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Selected this hotel because of pool and told not available about 7 days before arrival. The rooms are small with no wardrobe and the bath was too slippery for one of us. Although conveniently place our room faced the entrance which meant we were in full view of the continual stream of members using the leisure complex. Made our think this is more a fitness centre than a hotel. Hardly any other guests visible. Room was dark which presented problems using dressing table as your back was towards the windows. Needs a blind or net curtain to give more privacy otherwise very clean and comfortable bed.
Comment from Hotel Management
12 Jun 2024 by Molly, Hotel Management
Thank you for leaving us a review. We are sorry to hear that you were not fully satisfied with your stay. In regards to the pool closure, we had informed you immediately on the day where us at the hotel had first found out about the pool closure, so we had informed you at our earliest possibly chance. However, we do apologise for the inconvenience this has caused. Thank you very much for bringing all your comments to attention. As we are always aiming to improve, I will pass these comments over to the relevant team members, and we will use them to improve on our service in the future. Despite this, we hope that you will choose to stay with us again in the future and allow us a second chance to rectify our past errors.
by A verified traveler
Posted 5 Jun 2024
I loved my 2 night stay with my partner
Comment from Hotel Management
8 Jun 2024 by Molly, Hotel Management
Thank you for the review. We are pleased to hear that you and your partner had an excellent stay, and we hope to welcome you back soon!
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
8 Jun 2024 by Molly, Hotel Management
Thank you for leaving a review. We are pleased to hear that you enjoyed your stay. We are always aiming to improve, so if you have any feedback on how we did, please do reach out and let us know! We hope to welcome you back again soon.
by A verified traveler
Posted 2 Jun 2024
Warm welcome from reception and we were given all the necessary information clearly and concisely. A courtesy call when we had settled in to check if everything was ok was a lovely touch. Use of the leisure facilities was included in our room rate which was excellent and we made full use of. Easy to get to the metro for transport into Manchester. Overall we have loved our stay, thank you.
Comment from Hotel Management
2 Jun 2024 by Molly, Hotel Management
Thank you for the review! We are thrilled to hear that you had an excellent stay with us, and that we were able to exceed all your expectations. I will pass your kind comments over to the team. We looked forward to welcoming you back soon!
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
2 Jun 2024 by Molly, Hotel Management
Thank you for the review! We're thrilled you had a great stay and look forward to welcoming you again in the future.
by A verified traveler
Posted 31 May 2024
It was good
Comment from Hotel Management
2 Jun 2024 by Molly, Hotel Management
Thank you so much for the review. We're thrilled to hear you had a perfect stay with us. We can't wait to welcome you back soon!
by A verified traveler
Posted 30 May 2024
Sorry to say we will not be returning
Comment from Hotel Management
30 May 2024 by Molly, Hotel Management
Thank you for the review. We are deeply sorry to hear that you did not enjoy your stay. We are always aiming to improve, so if there is any matter you would like to discuss regarding your stay then please do get in touch, and we can hopefully rectify any issues which occurred during your stay.
by A verified traveler
Posted 25 May 2024
Lovely hotel with spa and swimming pool
Comment from Hotel Management
27 May 2024 by Molly, Hotel Management
Thank you for the review. We are pleased to hear that you had an excellent stay and were able to make good use of our facilities. We look forward to welcoming you back soon!
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
10 Jun 2024 by Molly, Hotel Management
Thank you for the review. We are deeply sorry to hear that you were not fully satisfied with your stay. If there was any issues that you would like to discuss further, please don't hesitate to get in touch via our email (reservations@whlc.co.uk) and we can aim to resolve any inconveniences if necessary. Despite this, we hope you will choose to give us a second chance and stay with us again in the future.
by A verified traveler
Posted 14 May 2024
Got to check in early which was fab. The guy on the desk was very helpful regarding getting into Manchester. The room was light and looked newly decorated with good furniture and comfy bed and pillows. Great night sleep. Would definitely stay again
Comment from Hotel Management
17 May 2024 by Molly, Hotel Management
Thank you for the review. We are so pleased to hear that you had an excellent stay, and that you were able to relax and unwind. We hope to welcome you back again very soon!
