Ratings based on 965 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Spent one night here, good location and reasonably priced
Comment from Hotel Management
28 May 2024 by Natasha, Hotel Management
Hey Sarah, Thanks for your review and feedback. We are glad you enjoyed your stay with us and we look forward to welcoming you back soon. Natasha - Operations Manager
by A verified traveler
Posted 18 May 2024
Great to be back at this excellent value hotel. The room was very spacious with very good air-conditioning and a lovely bath with shower. Excellent housekeeping service. Best to book breakfast the day before (or on arrival) as it is then only £12 for a superb buffet. Waitresses Luiza and Flor were very helpful and assiduous as were the excellent reception staff.
Comment from Hotel Management
20 May 2024 by Chris , Hotel Management
Dear Peter,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your superb feedback, particularly about the breakfast team. We are delighted that you enjoyed your stay with us and hope that you will stay with us again on your next visit to Manchester. Kind Regards, Chris Thomson General Manager
by A verified traveler
Posted 13 May 2024
Big shout out to Glynn on Reception for all his help with any queries. Enjoyed our stay, although the Shower was very temperamental!
Comment from Hotel Management
14 May 2024 by Natasha, Hotel Management
Hi Aidan, Thank you so much for your review and for your feedback. I am sure that Glynn will be thrilled to see his name be mentioned. Thank you for the feedback, we will be mentioning this to the correct department so we can improve our service. Natasha - Operations Manager
by A verified traveler
Posted 7 May 2024
This was a very pleasant surprise for me. If I go to Manchester I would stay again.
Comment from Hotel Management
7 May 2024 by Natasha, Hotel Management
Hi Morris, Thank you for your review and for your feedback. We are glad you enjoyed your stay with us and we look forward to welcoming you back soon.Thanks Natasha - Operations Manager
by A verified traveler
Posted 6 May 2024
Awesome hotel and great staff
Comment from Hotel Management
7 May 2024 by Natasha, Hotel Management
Hi Ryan, Thank you for your review and feedback. We are glad you enjoyed your stay with us and we look forward to welcoming you back soon.Thanks Natasha - Operations Manager
by A verified traveler from Staines-Upon-Thames
Posted 30 Apr 2024
Everything was amazing, except that my room was so so cold and when I asked them to check it they said everything is working it's just that it's a big room and it's at the corner. But after I left the heating on for several hours it became warm again. But the service is great and the rooms are so clean and new.
Comment from Hotel Management
7 May 2024 by Natasha, Hotel Management
Hi Nemat, Thank you for your review and for your feedback. We are glad your issue got sorted straight away. We look forward to welcoming you back soon! Natasha - Operations Manager
by A verified traveler
Posted 15 Apr 2024
Always choose this hotel for its friendly staff, location and comfort!
Comment from Hotel Management
17 Apr 2024 by Kate - FO Manager, Hotel Management
Hello Julie, Thank you very much for your review, we appreciate your feedback. I will make sure to let the team know. We would love to welcome you back any time. Kind regards,
by A verified traveler
Posted 2 Apr 2024
Great room, incredible location, highly recommended.
Comment from Hotel Management
6 Apr 2024 by Natasha, Hotel Management
Hi Timothy, Thank you so much for your 5 star review! We appreciate you feedback and we hope for you to stay again soon. Natasha - Operations Manager
by A verified traveler
Posted 29 Mar 2024
The architectural aspects of the hotel is grand! Something to admire. The staff, everyone was soooo lovely, welcoming, pleasant and kind. Chris was made to be in the position of his role, he is just such a lovely, lovely receptionist and helpful (we could do with him working in the NHS). The bedroom was really a home from home, it was soooo lovely, clean, pleasant and tidy. The breakfast; OMG, there was a wide selection of continental and traditional British cooked breakfast…delicious! We spent 2 nights one break with my parents for my mum’s birthday and this enhanced and exceeded our expectations. All your local amenities and bus routes are in very close proximity to the hotel. Big thank you all 😊
Comment from Hotel Management
2 Apr 2024 by Natasha , Hotel Management
Hi Ruth, Thank you so much for your review and for your feedback. We appreciate it. We will be sure to let Chris know about his name mention. He is however our General Manager, but glad he is leading by example. We are glad you enjoyed your stay and we hope to welcome you back soon. Natasha - Operations Manager
by A verified traveler from COVENTRY
Posted 24 Mar 2024
Comment from Hotel Management
14 Apr 2024 by Natasha, Hotel Management
Hi Jayne, Thank you for your review! We are glad you enjoyed your stay with us! Natasha - Operations Manager
