Ratings based on 1,734 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Hotel was very unhelpful left the cot in the room for me to set up and it wasn’t easy when I ask for help the manager was very rude would never stay here again
Comment from Hotel Management
12 May 2024 by Suni, Hotel Management
We apologise for the inconvenience you experienced during your stay. We take all feedback seriously and are committed to providing excellent customer service. We will address this issue with our team to ensure it does not happen again in the future. Thank you for bringing this to our attention.
by A verified traveler
Posted 23 Apr 2024
Excellent spacious apartment right next to Piccadilly station. Perfect!
Comment from Hotel Management
28 Apr 2024 by Leah, Hotel Management
Hello Simon, Thank you for your review! We are delighted to hear that you enjoyed your stay in our spacious apartment next to Piccadilly station. We strive to provide our guests with a perfect experience and we are thrilled that we were able to meet your expectations. We hope to welcome you back again in the future!
by A verified traveler
Posted 21 Apr 2024
Great location. Apartment has what we needed and spacious.
Comment from Hotel Management
28 Apr 2024 by Leah, Hotel Management
Hello Craig, Thank you for the great review! We're glad to hear that you enjoyed our convenient location and that your apartment had everything you needed. We strive to provide a comfortable and spacious accommodation for all of our guests. We hope to welcome you back again soon.
by A verified traveler
Posted 19 Apr 2024
Being right next to the train station was super convenient. The FREE bus stops are also right out front which made getting around the main city so easy. Staff were very friendly and even helped us check in much earlier on our arrival day as we got into the city in the am with a ton of luggage. Note: this hotel does have paid bag storage for 24 hr periods in secure lockers
Room was well appointed but would have liked a softer bed
Comment from Hotel Management
28 Apr 2024 by Leah, Hotel Management
Hi Jolene, I'm glad to hear that the location and staff were so convenient for you! Thank you for sharing your feedback about the bed, we will take that into consideration for future improvements.
by A verified traveler
Posted 18 Apr 2024
The hotel is very elegant. Very clean. Staff super polite and friendly
Comment from Hotel Management
28 Apr 2024 by Leah , Hotel Management
Hello Oscar, Thank you for your positive review of our hotel! We are thrilled to hear that you found our hotel elegant and clean, and that our staff was polite and friendly. We strive to provide excellent service to all of our guests and we are pleased to hear that we met your expectations. We hope to have the pleasure of welcoming you back in the future.
by A verified traveler
Posted 11 Apr 2024
Brilliant stay at StayCity-staff were so friendly and the apartment was very clean and had everything we needed. An excellent location right beside the train station and the free bus was right outside. Would definitely staff here again
Comment from Hotel Management
14 Apr 2024 by Leah, Hotel Management
Hello Kate, Thank you for taking the time to write such a wonderful review! We're thrilled to hear that you had a brilliant stay at Staycity and that our staff were able to make your experience even better with their friendly service. It's great to know that you found the apartment very clean and well-equipped with everything you needed.We're also glad to hear that you enjoyed the convenient location right beside the train station and the free bus stop right outside. We look forward to welcoming you back for another fantastic stay in the future! Thank you for choosing Staycity.
by A verified traveler
Posted 8 Apr 2024
Smashing
Comment from Hotel Management
14 Apr 2024 by Leah, Hotel Management
Hello Mark, We are thrilled to hear that you had a smashing experience at our hotel! Thank you for taking the time to share your positive feedback. We hope to welcome you back again soon for another fantastic stay.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Leah, Hotel Management
Hello Toni, Thank you so much for the perfect rating and for taking the time to share your positive experience with us! We are thrilled to hear that you had a wonderful stay and that our hotel exceeded your expectations. We hope to welcome you back again soon for another memorable stay.
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
8 Apr 2024 by Leah, Hotel Management
Hello Shirin, Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with us. We strive to provide excellent service and quality products to our customers, and we are glad to hear that we met your expectations. We appreciate your support and hope to see you again soon!
by A verified traveler
Posted 24 Mar 2024
Really enjoyed my stay as the apartments were nice and clean. Staff were very friendly.
Comment from Hotel Management
28 Mar 2024 by Leah, Hotel Management
Thank you for your kind words and for taking the time to leave a review! We are thrilled to hear that you enjoyed your stay with us and that you found our apartments to be nice and clean. Our staff truly values providing excellent customer service, and we are happy to hear that you found them to be very friendly. We hope to welcome you back again soon!
