Ratings based on 975 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Las Marias
Posted 25 May 2024
Our reservation has the purpose to visit our daughters who lives at Berford and attend a graduation ceremony. We just need a place to sleep because durig the day, we were enjoying our family. We really apreciated the positive environment approach, but never visit our room to pickup garbage, change our towels or change the bed sheets.They said the cleaning staff will go after 3 days, but it doesn't happen. At the 4th day we asked at front desk at least to pickup garbage and change our towels. Also ask to replace the coffee pouchs. The guy at the front desk take note, but again, it doesn,t happen. We check out at the 6th day and never receive the cleaning staff. Also, I have to say that the clenaliness in the bathroom, specially the bathtub was poor with dark lines (just need a little bit of clorox or something like that). I have photos, just in case you have a real interest in attend this situation.
Comment from Hotel Management
25 May 2024 by Rachael, Hotel Management
Mr. Ramon I apologize this stay wasn't up to par, I will have maintenance redo the Cocking on the tub and make sure my housekeepers do better cleaning. Thank you for taking the time to give us feedback
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by Rachael, Hotel Management
Thank You
by A verified traveler
Posted 19 May 2024
Staff did not advise housekeeping is every other day. Requested clean towels and had to bring my dirty ones down to front desk to exchange for clean towels. Both televisions in room did not work. Checked in on Wednesday and televisions started to work on Saturday. Day before check out.
Comment from Hotel Management
21 May 2024 by Rachael, Hotel Management
My apologies I will pass this on to the managers to get this rectified.
by A verified traveler
Posted 19 May 2024
For a Marriott it was outdated and dark. Not what I expect from a Marriott.
Comment from Hotel Management
21 May 2024 by Rachael, Hotel Management
Thanks
by A verified traveler
Posted 19 May 2024
The room was hot and the AC didn’t work….didn’t sleep very well and wasn’t happy…told the front desk and she tried to get it going with no luck….hotel was sold out so all they could do is get me a fan for night…
Comment from Hotel Management
21 May 2024 by Rachael, Hotel Management
My apologies Sir
by A verified traveler
Posted 16 May 2024
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Comment from Hotel Management
18 May 2024 by Katri M. , Hotel Management
Dear Michelle, thank you for the feedback!
by A verified traveler
Posted 16 May 2024
I appreciate it how friendly and helpful everyone there was.
Comment from Hotel Management
18 May 2024 by Katri M. , Hotel Management
Hi Mary, Thank you for the feedback. Hope to see you again soon!
by A verified traveler
Posted 15 May 2024
Very close and convenient to the airport, but very quiet and safe.
Comment from Hotel Management
18 May 2024 by Katri M. , Hotel Management
Hello Nicole Del! Thank you for the feedback. Hope to see you again soon!
by A verified traveler
Posted 13 May 2024
Was easy
Comment from Hotel Management
13 May 2024 by rachael, Hotel Management
Thank you
by A verified traveler
Posted 12 May 2024
Speedy late-night check in. 👍
Comment from Hotel Management
13 May 2024 by Rachael, Hotel Management
Awesome thanks for the feedback
