Ratings based on 950 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Tv in first room was broken, we were moved room fairly swiftly. Noise at the rear to the hotel as bins were being cleared at night. Rooms and corridors were very dark (due to the style) not my cup of tea. Room was so dark I count see the phone to phone reception about the broken tv.
Handwash positioned over the toilet roll (which was poorly positioned anyway) which meant the toilet roll got soaked when you washed your hands.
Took ages to be seated for breakfast even though they were not especially busy. Not exactly friendly restaurant staff either. Took ages to order hot breakfast which did come very quickly meaning it just sits under a hot plate in the kitchen when it could be placed out buffet style. Not a huge choice of continental items. Lots of tables not cleared.
Overall Didn’t feel like an upmarket stay unfortunately.
Comment from Hotel Management
30 Apr 2024 by Team Mal x, Hotel Management
Thank you for taking the time to leave your feedback John. We are sorry to read this, as this is not the experience that we would wish you to have with us. Please be assured, we will review this with our teams, and action accordingly. Many thanks,
by A verified traveler
Posted 12 Apr 2024
This Malamaison is ideally situated for mainline train, bus and Metro links. As well as the hotel restaurant, there is a range of dining opportunities close by. Shopping is within easy walking distance.
Staff are welcoming and accommodating.
Comment from Hotel Management
15 Apr 2024 by Team Mal x, Hotel Management
Thank you for your lovely feedback M. We are pleased you found us to be in a convenient location and found our teams to be welcoming and accommodating. We do hope to welcome you back to Mal Manchester again very soon
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Team Mal x, Hotel Management
Thank you for rating your visit highly Penny. We are delighted you enjoyed your stay with us, and hope to see you back at Mal Manchester again very soon
by A verified traveler
Posted 1 Apr 2024
Excellent
Location.
Staff extremely helpful & courteous.
Comment from Hotel Management
2 Apr 2024 by Team Mal x, Hotel Management
Thank you so much Dawn Louise, we are delighted you found us to be in a convenient location and found our team to be helpful and courteous. We do hope to welcome you back to Mal Manchester again soon
by A verified traveler from Milton Keynes
Posted 31 Mar 2024
Great location
Comment from Hotel Management
2 Apr 2024 by Team Mal x, Hotel Management
Thank you John, we are pleased that you found us to be in a convenient location and enjoyed your stay with us. We hope to welcome you back again soon
by A verified traveler
Posted 25 Mar 2024
.
Comment from Hotel Management
25 Mar 2024 by Team Mal x, Hotel Management
Thank you for rating your stay with us so highly Luke. We are pleased that you had an enjoyable experience with us, and hope to welcome you back again soon
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
25 Mar 2024 by Team Mal x, Hotel Management
Thank you so much for rating us highly Clare, we are delighted you had a great stay with us, and hope to welcome you back again soon
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
11 Apr 2024 by Team Mal x, Hotel Management
Thank you for taking the time to leave your feedback Nedge. We are very sorry that you did not have an enjoyable experience with us. We will review this with our teams. Many thanks,
by A verified traveler
Posted 17 Mar 2024
Service was terrible.
Bill was wrong.
Decor is questionable.
Gym is tiny and no atmosphere. Just some dumbells, a bench, a bike and a couple of running machines.
Steak was OK. Breakfast was nice.
Comment from Hotel Management
19 Mar 2024 by Team Mal x, Hotel Management
We are sorry to read this Scott, as this is not the experience that we would wish you to have with us. Please be assured we will look into this and action accordingly.
by A verified traveler from Broughton, Milton Keynes
Posted 17 Mar 2024
A great room and breakfast in this hotel is esential
Comment from Hotel Management
19 Mar 2024 by Team Mal x, Hotel Management
Thank you for the lovely feedback Stuart, we are pleased that you enjoyed your room and breakfast with us. We hope to welcome you back again real soon
