Ratings based on 777 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
18 May 2024 by Guest Relations, Hotel Management
Dear Jon,Thank you for taking the time to leave your feedback!We are delighted to see that you enjoyed your stay with us. We strive to provide a comfortable environment for our guests, and we are happy to see we were able to meet your expectations. We look forward to welcoming you back soon! Kindest regards, Guest Relations
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Guest Relations , Hotel Management
Dear Maha, Thank you for taking the time to leave us feedback from your recent stay with Hyatt Hotels Manchester.We are delighted to read that you had a good stay with us and gave us perfect score on the review. We are always here to enhance the experience for our guests and I will be sure to pass your review along to my teams. This has been our pleasure to have you with us and I look forward to welcoming you back in the future.Kind Regards, Guest Relations
by A verified traveler
Posted 8 May 2024
Gorgeous
Comment from Hotel Management
9 May 2024 by Guest Relations, Hotel Management
Dear Grace,Thank you for your wonderful review! We're delighted to hear that you found our hotel gorgeous. Providing a welcoming and clean environment for our guests is our top priority, and it's rewarding to know that we succeeded in meeting your expectations. We hope to welcome you back for another fantastic stay soon!Kindest regards,Guest Relations
by A verified traveler
Posted 21 Apr 2024
Beware the £1.50 per day consierge fee. Why doesn’t the hotel incorporate this into their overall booking fee. Its utter nonsense!!
Comment from Hotel Management
27 Apr 2024 by Guest Services Team, Hotel Management
Hello Katie,Thank you for taking the time to score your recent stay with us. We hope you. The additional 1.20 per night is the City Visitor Charge and it's applied by the council to all bookings within the ABID zone of central Manchester. This charge was first introduced April 2023 and it should be stated on your booking confirmation from the 3rd party. If you want to share more information about your stay please do not hesitate to contact us.It has been our pleasure having you her with us and we hope to see you again in the near future.Kind Regards,Guest Relations
by A verified traveler from Menifee
Posted 18 Apr 2024
No parking space unless you use one behind which closes at 11pm
Comment from Hotel Management
23 Apr 2024 by Guest Relations, Hotel Management
Dear Harriet,We appreciate you taking the time to share your feedback with us. We understand that parking availability can be an important consideration for our guests. We apologise for any inconvenience you experienced due to the closing time of the nearby parking. It is the closest facility to us which offers secure parking. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Kindest regards,Guest Relations
by A verified traveler
Posted 17 Apr 2024
Located in a quiet university surrounding. It was my first time in Manchester and I liked it.
Comment from Hotel Management
18 Apr 2024 by Guest Relations, Hotel Management
Dear Offiong,Thank you for taking the time to share your feedback! We're thrilled to hear that you enjoyed your first visit to Manchester and that you found our hotel's location in the quiet university surroundings to be to your liking.We strive to provide a comfortable and welcoming experience for all our guests, so we are delighted to have met your expectations!We hope to have the opportunity to welcome you back again in the future for another enjoyable stay.Kindest regards,Guest Relations
by A verified traveler
Posted 16 Apr 2024
When did the Hyatt become so disappointing? The customer service was appalling, leaving me to struggle with bags while accompanying elderly parents, a sick wife, and a baby. Despite our pleas for assistance, they offered no help and still had the audacity to charge a staggering $836.47 USD/a night for what we thought were two accommodations, only to find four beds scattered across different rooms upon arrival. Perhaps next time, we'll choose a budget motel that values its guests. Needless to say, I won't be booking with Hyatt again.
Comment from Hotel Management
16 Apr 2024 by Guest Relations, Hotel Management
Dear Fredy,We are sorry to hear that your stay didn’t meet your expectations. Your feedback is incredibly important, and we apologise for the inconvenience or frustration caused by any perceived lack of assistance from our colleagues, this was certainly not our intention. We also apologise for any misunderstanding regarding your accommodations. We do hope our colleagues clarified your booking with you. Thank you for your feedback and we do hope to regain your trust on your next visit to Manchester.Kindest regards,Guest Relations
by A verified traveler
Posted 13 Apr 2024
Close to rncm
Comment from Hotel Management
13 Apr 2024 by Guest Relations, Hotel Management
Dear Helen,Thank you for taking the time to leave us a 5/5 review! We're delighted to hear that you had a wonderful experience during your stay. It is also great to know that our location was convenient for you. Your feedback helps us continue to provide exceptional service to all our guests. We hope to welcome you back for another fantastic stay in the future!Kindest regards,Guest Relations
by A verified traveler
Posted 8 Apr 2024
Everything
Comment from Hotel Management
9 Apr 2024 by Guest Relations, Hotel Management
Dear Horst,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a wonderful experience during your stay at our hotel.Our team works hard to ensure that every guest feels at home, and we are delighted that our efforts contributed to making your stay memorable.We truly appreciate your kind words and recommendation. It would be our pleasure to welcome you back for another excellent stay in the future. Warm regards,Guest Relations
by A verified traveler
Posted 6 Apr 2024
All round comfortable stay. Friendly and accommodating staff.
Comment from Hotel Management
7 Apr 2024 by Guest Relations, Hotel Management
Dear Vaibhav,Thank you for taking the time to leave us a review! We're thrilled to hear that you had a comfortable stay and that our staff were friendly and accommodating throughout your visit. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!
