Ratings based on 972 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
Tv hardly worked, but otherwise quite decent. Helpful staff. Good breakfast, plenty of parking.
Comment from Hotel Management
26 Apr 2024 by Susan, Hotel Management
Good afternoonThan you for taking the time to leave a review, I'm sorry that you have problems with the TV. We hope that does not stop you from staying with us in the future.RegardsSusan PellingGuest Service Manager
by A verified traveler
Posted 15 Apr 2024
It was all round good
Comment from Hotel Management
15 Apr 2024 by Susan, Hotel Management
Good afternoonThank you for taking the time to leave a review, it is appreciated. We hope to see you in the future.RegardsSusan PellingGuest Service Manager
by A verified traveler
Posted 15 Apr 2024
I stayed here for the Manchester marathon weekend as I did last year. A bit noisy overnight, could hear my neighbours coming and going, door slamming, light switches clicking. Not really much you can do but it disturbed a restful night. That being said the hotel is very good, conveniently located with a tram stop close by and the Trafford Centre less than 5 mins walk. Breakfast and convenient parking are also a real positive
Comment from Hotel Management
15 Apr 2024 by Susan, Hotel Management
Good afternoonThank you for taking the time to leave a review, It is appreciated. We hope to see you again.RegardsSusan PellingGuest Service Manager
by A verified traveler
Posted 12 Apr 2024
Very clean, well situated hotel.
Breakfast was very busy and some guests had to sit in the reception area to eat. There were no vegetarian or vegan options at breakfast.
Comment from Hotel Management
12 Apr 2024 by Susan Pelling, Guest Service Manager , Hotel Management
Good evening, Thank you for taking the time to leave us a review, we appreciate the feedback! We do have vegan and vegetarian options available at breakfast but these are made to order and you would have to ask a member of staff. We apologise about any confusion or inconveniences around this and hope it doesn't stop you from staying with us again. Kind Regards,
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
1 May 2024 by Mia, Hotel Management
Good Morning, Thank you for taking the time to leave a review. We hope to see you in the future. Regards Mia-Jo Melling, Guest Service Manager
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
5 Apr 2024 by Susan, Hotel Management
Good MorningThank you for taking the time to leave a review. We hope to see you in the future.RegardsSusan Guest Service Manager
by A verified traveler
Posted 18 Feb 2024
Comment from Hotel Management
20 Mar 2024 by Tom F, Hotel Management
Thank you Kacy for this perfect score out of 5. We really appreciate it
by A verified traveler
Great
Posted 1 Feb 2024 on HotelsGreat staff and service
Comment from Hotel Management
2 Feb 2024 by Chloe S, Hotel Management
Thank you Lisa for your feedback, we appreciate this. We hope to see you again in the future.
by A verified traveler
Posted 1 Feb 2024
Overall was great but breakfast could be better
Comment from Hotel Management
2 Feb 2024 by Chloe S, Hotel Management
Thank you Faaduma for your feedback, we appreciate this. Glad you had a lovely experience at our hotel. Hope to see you in the future
by A verified traveler
Great location, comfortable stay
Posted 24 Jan 2024 on HotelsPerfect for a trip to the Trafford centre or into the city via the tram
Comment from Hotel Management
24 Jan 2024 by Aehnen Kohben - Front Office Manager, Hotel Management
Thank you Daryl for taking the time to review your recent stay.Kind regards,
