Ratings based on 970 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
The hotel foyer is beautiful and feels luxe. We stayed in a double room that had a stunning view of the city and out into the countryside. The room had a huge bath and powerful shower over this and the water was always piping hot. The breakfast was good... Not amazing... Not extraordinary... But good. The pool area and hot tub were lovely and relaxed and super clean. It's a long pool but not a wide one so it got very busy very quickly on Saturday as you might expect. The staff throughout the hotel were polite and welcoming and very sweet but I would expect that in any establishment to be honest.
My honest review: you are paying more to stay in the hotel because of the views and the cloud bar and the reputation that holds. Were the rooms or the breakfast any better than a premier inn plus? No.. I wouldn't say so. Also the carpark just opposite is absolutely extortionate. We stayed for two days and it was £40 with the voucher discount code from the hotel applied. That is on me though as I got my information mixed and thought it was £9 for 24hrs with hotel discount. If you want to experience the hotel... Visit the cloud bar and book into the pool privately as a non guest. There are cheaper and equally nice places to stay. Good, bit not excellent for £210 per night (with breakfast).
by A verified traveler
Posted 7 Apr 2024
Great Location,Nice hotel customer services was spot on. Will be back
by A verified traveler
Posted 29 Mar 2024
by A verified traveler
Posted 29 Mar 2024
Excellent stay. Great room, facilities, nearby parking and great location within the city.
Will recommend and stay again.
Thank you.
by A verified traveler from Carlisle
Posted 18 Mar 2024
Leisure facilities add that extra bit of luxury to a city visit and the on site parking is a bonus. All the staff particularly the concierge were extremely helpful and friendly. I would definitely stay here again for future visits.
by A verified traveler
Posted 10 Mar 2024
The hotel was a very considerable cost for one night and so expected perfection, we found our room to be tired and so did my family who had a room on another floor. The lighting was so low even with my glasses on I had trouble focusing. Definitely needed brighter lighting. Breakfast was very nice but again I felt I couldn’t see the cereal, nuts etc the lighting was too subdued. Most hotels of a certain standard at least serve pots of tea/coffee to your table. This is not a budget hotel, I felt for the cost improvement could be made. Staff were friendly and polite.
by A verified traveler from Cartmel
Posted 10 Mar 2024
Great location for Deansgate. Parking easy, across from the hotel. Would recommend.
by A verified traveler from Abingdon
Posted 24 Feb 2024
by A verified traveler
Posted 21 Feb 2024
by A verified traveler
Posted 15 Feb 2024
