Ratings based on 697 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
Beautiful, sprawling property. Friendly, accommodating staff. Jackie was fantastic! Thank Jackie!
by A verified traveler from Highland Mills
Posted 20 May 2024
Wish we had a chance to use more of the amenities. Staff was really friendly and helpful. Definitely plan on coming back with the whole family.
by A verified traveler from Williamstown
Posted 11 May 2024
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by A verified traveler
Posted 7 Apr 2024
Hot tub had a layer of dirt/grime at the top that could be wiped off pretty cleanly. Didn't try the indoor pool due to the lack of upkeep in the hottub. Suite was clean and jetted tub in room was nice.
by A verified traveler
Posted 30 Mar 2024
by A verified traveler
Posted 29 Mar 2024
Great placee nice and clean
by A verified traveler
Posted 24 Mar 2024
Very kind staff
by A verified traveler
Posted 28 Feb 2024 on Travelocity
Very pretty property with very clean and spacious rooms. Breakfast was also great.
Comment from Hotel Management
18 Mar 2024 by Stephanie L., Hotel Management
Kurt, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!
by A verified traveler
Posted 24 Feb 2024 on Hotels
Stayed for one night with family before a ski day at Stratton. Room was very clean and newly renovated. Great simple affordable motel style accomodations.
Comment from Hotel Management
18 Mar 2024 by Stephanie L., Hotel Management
Alissa, thank you for your rating & review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!
by A verified traveler
Posted 18 Feb 2024
Hot tub was dirty. Indoor pool too cold to use. Gas fireplace wouldn’t start.
Comment from Hotel Management
18 Mar 2024 by Stephanie L., Hotel Management
Greg, thank you for choosing the Palmer House Resort and for taking the time to provide feedback about your experience. I’m sorry to hear that your recent stay with us did not meet your expectations. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team and make changes to our hotel in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
