Ratings based on 131 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Affordable and clean. Property needs to be updated as it looks dated. Staff was friendly and helpful.
Comment from Hotel Management
16 Jun 2024 by The Chalet Motel-Travelodge, Hotel Management
Dear Valued Guest, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, The Chalet Motel, A Travelodge by Wyndham Hotels
by A verified traveler
Posted 15 Jun 2024
Nice area. Lots of ants. Very old bed that smelled, having absorbed at least twenty years of travellers sweat. Mold on shower curtain. Just generally a meh sleazy atmosphere and it wasn't cheap.
Comment from Hotel Management
16 Jun 2024 by The Chalet Motel-Travelodge, Hotel Management
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Chalet Motel, A Travelodge by Wyndham Hotels.
by A verified traveler
Posted 12 Jun 2024
Good hotel, convenient location
Comment from Hotel Management
13 Jun 2024 by The Chalet Motel-Travelodge, Hotel Management
Dear Valued Guest, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, The Chalet Motel, A Travelodge by Wyndham Hotels
by A verified traveler
Posted 3 Jun 2024
At 8:45 on Friday I got a phone call asking where we were. Since he had not arrived yet, we had to go to Econolodge to get our key at 9 pm. We booked the Chalet but were put in a Travelodge down the street. There was no office open in our building. No coffee available in the morning other than one packet left in the room with a tiny pot. No ice bins. No housekeeping, so 1 packet of coffee was not replenished. We booked a room for 4 people and had 2 towels for 2 days. Half a roll of toilet paper when we arrived. Luckily we did find another roll hidden away, since housekeeping never came. Refrigerator was not even plugged in when we arrived. Pillows are extremely thin. TV was inside a stand that could only be seen from one bed. Half of the electric outlets could not be used, and there were not many. Hubby had to unplug microwave to charge his phone. So much mold and mildew my grandson had an episode. Shower curtain ripped. Outdoor pool up the road at the hotel we booked, had not even been opened yet...It is June! This entire building needs a complete overhaul before anyone should be allowed in. We aren't picky. The bed was clean and comfortable. There aren't many places to sleep right now. $50 a night would have been acceptable for what we got, but $150 a night is insane.The Health Department in VT needs to do better. This is not acceptable!
Comment from Hotel Management
4 Jun 2024 by The Chalet Motel-Travelodge, Hotel Management
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Chalet Motel, A Travelodge by Wyndham Hotels.
by A verified traveler
Posted 21 May 2024
Our key would not work after being out and the employee in the office could not understand what was needed. The Travel Lodge number which was given to us wa called and the gentleman showed up within 5 min, with new cards.
Comment from Hotel Management
24 May 2024 by FD, Hotel Management
Dear Valued Guest, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, The Chalet Motel, A Travelodge by Wyndham Hotels.
by A verified traveler
Posted 26 Oct 2023
Liked room and convenient location
by A verified traveler from Burlington
Posted 18 Oct 2023
by A verified traveler from Needham
Posted 14 Oct 2023
Across from national forest for hiking, convienent.
Comment from Hotel Management
15 Oct 2023 by The Chalet Motel-Travelodge, Hotel Management
Dear Valued Guest, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, The Chalet Motel, A Travelodge by Wyndham Hotels
by A verified traveler
Posted 9 Oct 2023 on Orbitz
Very difficult to see the opening to the annex parking lot after dark
Comment from Hotel Management
11 Oct 2023 by The Chalet Motel-Travelodge, Hotel Management
Dear Valued Guest, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, The Chalet Motel, A Travelodge by Wyndham Hotels
by A verified traveler
Posted 9 Oct 2023
