Ratings based on 25 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2021
All the rooms, other than honeymoon suite are ALL the same size. Food, overall, is below sufficient taste wise. The beach is REALLY hard to walk on, do not expect sand. Getting in and out of the water is pretty difficult. The pictures of the property are very deceiving in the sense that you get the idea the whole shoreline of the hotel is vast and swimmable, its not the case. There is a very tiny tiny part of the beach where you can go swimming. The pool is big, although the pictures make it seem bigger. On a positive note, its an ideal hotel if you are looking to travel with your dog. If you do pick this hotel, please make sure to tip the staff, they are way overworked and are very friendly and hospitable.
by A verified traveler
Posted 18 Aug 2021
We liked the layout of the resort the rooms, bar, swimming pool and restaurants. It is well designed. Most pleasing was the beach staff who collected plastic bottles left by guests. There were recyclable bins by the rooms.
by A verified traveler
Posted 10 Jul 2021
by A verified traveler
Posted 16 Aug 2019
Highly recommended for couples and romantic vacation, everything was wonderful
by A verified traveler from London
Really bad - avoid staying here
Posted 26 Sep 2017
Pros: Honestly: nothing!
Cons: Not once was I asked if I enjoyed my stay.
I was trying to raise my first issues, but I had to go complain 3x to be acknoledged: after this I gave up.
Location: Haven't done much nearby... Beach is not great, full of small rocks and pebbles. This may be the same everywhere in Turkey, I dont know.
Overall really negative experience, the hotel fails to look after its guests on every account. Rooms are tiny and not clean (our bathroom mirror and sink was not cleaned once throughout the 7 days of our stay, bed-linen had holes in it etc), food edible, but not nearly as good as expected at a similar resort. Every 2nd time I was given a glass with a drink, the glass was dirty
Most of the staff members have a quite strong body odour.
The pool and public areas were extremely dirty: there was a band-aid washed up on the walkway next to the main pool, which was not cleaned away throughout the 7 days.
There are about a 100 more things I could mention, but it is not worth my time to think about this hotel any more...
by A verified traveler
Perfect hotel if looking for romantic short break
Posted 26 Sep 2016 on HotelsHad an amazing restful few days . Food quality was good . Staff attention to detail was good . The effort put in by the entertainment team was excellent but they were left short by not being supported by any external artists being brought in except for on their day off .
Comment from Hotel Management
28 Sep 2016 by General Manager, Hotel Management
Dear Guest,
fist of all thank for your good review.
we looking forward you stay our hotel again.
by A verified traveler from London
No style or substance
Posted 18 Aug 2016
Pros: SENTIDO prides itself on its brand values and concept. Unfortunately none of these were evident in our trip to Flora Garden. We feel thoroughly miss-
Cons: Staff training, food, facilities
EVERYTHING is an upsell at this hotel. Having been round the world to experience all inclusive this is the meanest, grabbiest and poorly operated hotel I've experienced at this level.
You pay for drinks after certain times, all al la carte dining is extra, bars are closed whilst you're still drinking in them (and paying extra for the privilege). And I'm talking about midnight. Not early hours of the morning.
The staff
Due to the current economic climate the hotel is operating on about 50% occupancy and a skeleton staffing. There were some outstanding staff there working their socks off to make the best of a bad situation - Mahymed on reception did all he could to fix problems. The difficulty was that the infrastructure meant there was a severe limit to what would be done. Surdan and the name from facebook that I don’t have Vix provided great service in the restaurants.
The entertainment team where pretty standard except for one extremely agressive member of staff - Salamen. After shouting at us over dinner and making agressive motions towards us, his colleague actively sought us out to apologise for his behaviour. We all have bad days so I'll let this one slide.
The guest relations team was a mix of pleasant but ineffective : Irina, super lovely. Then by far our worst customer experience was from Senem: rude, surly and ineffective at her job. In the end we had to communicate via email as she was impossible to talk to and snappy.
Comment from Hotel Management
17 Sep 2016 by fom.sentido@floragardenhotels.com, Hotel Management
Dear Moris,Thank you for choosing us and staying in SENTIDO Flora Garden for your holiday. your reviwe is important to improve ourselves.
by Ercihan
Posted 24 May 2016 on Hotels
Comment from Hotel Management
17 Sep 2016 by General Manager, Hotel Management
Dear Caner, Thank you for choosing us and staying in SENTIDO Flora Garden for your holiday.
We also would like to thank you for your review posted on expedia We are so pleased to learn that you enjoyed your stay with us and spent a relaxing and beautiful holiday. We look forward to welcoming you again in SENTIDO Flora Garden. Kind regards, SENTIDO Flora Garden Management Team...
by Ibrahim
Good place for Olderly
Posted 15 May 2016 on HotelsGood place for olderly, no activities at all
bath shower looks old and unclean
poor food quality
Comment from Hotel Management
17 Sep 2016 by General Manager, Hotel Management
Dear Guest Thank you for choosing us and staying in SENTIDO Flora Garden for your holiday. thanks your good revview.
Recommended
for Couplesby A verified traveler
Nice and silent hotel
Posted 29 Sep 2015My wife and myself were stayed for 3 days. Our room was clean, food and drinks was delicious, workers are smiling always. making long story short, it was great...
Comment from Hotel Management
17 Sep 2016 by fom.sentido@floragardenhotels.com, Hotel Management
Dear Guest, Thank you for choosing us and staying in SENTIDO Flora Garden for your holiday. We also would like to thank you for your review posted on expedia. We are so pleased to learn that you enjoyed your stay with us and spent a relaxing and beautiful holiday. We look forward to welcoming you again in SENTIDO Flora Garden. Kind regards, front office manager Hüseyin demirci.
