Ratings based on 68 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
My daughter and I stayed here from 23/3 to 30/3 in a beautiful Seaview room. I can't give enough praise to the all of the Staff who made our holiday a brilliant experience. The front of house staff were so helpful and went out of their way to book taxis and suggest nice places to visit. The restaurant staff worked incredibly hard and the variety of food every day was spectacular. Cellists and violinists played guests into the restaurant and the Waiting Staff were super efficient. Our room was spotless and remained so throughout our stay. We can recommend the treatments at the Hotel Spa. The Staff there were welcoming and made us feel welcome and relaxed. The Hamam experience was fantastic. We loved the range of languages spoken by the hotel staff and also the kindness from local people that we spoke to. We had never been to Turkey before but this experience is definitely one that we would love to repeat.
Comment from Hotel Management
24 Apr 2024 by Serdar Özkaya, Hotel Management
Dear Francesca,Thank you very much for your outstanding review. We are very happy to read you have had a great holiday at Arum Barut Collection Hotel.As Arum Barut Collection we always want to offer the best service and the quality for our guests. We aim for the highest possible satisfaction of our all guests. We look forward to welcoming you in our House on your next Holiday.Best regards,Serdar ÖZKAYAGeneral Manager
by A verified traveler
Posted 10 Apr 2024
Went from this hotel to titanic Mardan palace and the step up is big.
Comment from Hotel Management
15 Apr 2024 by Serdar Özkaya, Hotel Management
Dear Ta Wing,Thank you for your review. We look forward to welcoming you once again to create a better holiday experience. Best regards,
by A verified traveler
Posted 2 Nov 2023
I really couldn't fault our stay at Arum Barut Collection. Beautiful, spotlessly clean hotel. Amazing buffet, such a wide selection of beautifully cooked food. Nice wine, lovely bar overlooking the beach which was perfect for a pre dinner glass or two watching the sun set. All of the staff were super friendly and accommodating. The barman in the lounge bar had an amazing memory for our preferred post dinner tipple.
In terms of entertainment, our room was close to the pool bar so we often listened to the live music from our balcony. I can't comment on the entertainment elsewhere.
We were travelling just with our youngest 16yr old son. He made full use of the gym.
Also recommend a visit to the hotel clothes shop where the lovely shop owner will show you a range of top brand t shirts etc at competitive prices.
Outside the hotel, we walked into Side daily along the sunny prom which was bursting with bright flowers and interesting planting.
It was maybe a 40 minute brisk walk but busses run from outside the hotel if you don't want to walk or you can call a taxi. Lots to see in Side. The ampitheatre is a must as is the museum.
Will certainly return. I miss that buffet so much!!
Comment from Hotel Management
10 Nov 2023 by Emre Erdem, Hotel Management
Dear Guest,Thank you very much for your review. We are very happy to read that you have found our House beautiful, spotlessly clean hotel with amazing buffet.We invite you in 2024 to watch once again the sun set in our House.Best regards,Serdar ÖZKAYAGeneral Manager
by A verified traveler
Posted 10 Sep 2023 on Hotels
Comment from Hotel Management
11 Sep 2023 by Emre Erdem, Hotel Management
Dear Dora,We appreciate your support and high rating for our House.We never give up to work hard and improve our services for our valued guests like you.We look forward to welcome you soon in our House.Best regards,
by A verified traveler
Posted 13 Sep 2022
Very quiet and peaceful. Even though there were some challenges in check-in, The stuff went above and beyond to help and find a solution.
Comment from Hotel Management
13 Sep 2022 by Emre Erdem, Hotel Management
Dear Alexey,Thank you very much for being our Guest. It was a great pleasure reading you all thoroughly enjoyed out to staying at Arum Barut Collection.As Arum Barut Collection we want the best service and the quality for our guests. We aim for the highest possible satisfaction of our all guests. We look forward to welcome you on your next vacation in Side region. Best regards,Serdar ÖZKAYAGeneral Manager
by A verified traveler
Disappointment
Posted 14 Aug 2022 on HotelsThe staff was informal, the brands of the drinks were modest. The sea was all covered with large rocks. Also, there was a water sports company just next to private beach. The jet boats cause large waves which makes the swimming experience unbearable. To sum up, last year we had a wonderful vacation in another Barut hotel. However this one was a total disappointment.
Comment from Hotel Management
15 Aug 2022 by Emre Erdem, Hotel Management
It had been shared with the agencies we work with that there were rocks in the sea. It is stated on the hotel's website that it is rocky in the sea. The rocks are visible on the hotel website's pictures.
Water sports are external suppliers. We could have asked the water sports to drive the water machine away from hotel line. If you had contacted the managers of the hotel for your other complaints, they could have helped you correctly to make your stay more comfortable. In addition, all the services offered in the hotel to guests to be consumed in the hotel.
The Arum team
by A verified traveler
Posted 11 Aug 2022
Staff are amazing. They go out of their way to ensure guests’ satisfaction. Food is very good.
Overall very pleasant stay.
Comment from Hotel Management
12 Aug 2022 by Emre Erdem, Hotel Management
Dear Mr. Abdallah,
Thank you for your great review , it is very sincere and thoughtful of you , we are glad you enjoyed your holiday
Wish you all the best,
Best regards,
Serdar OZKAYA
General Manager
by A verified traveler
Not so good!
Posted 18 May 2022 on HotelsOur stay was average. Our expectation was high considering this is a 5* resort but there were some obvious issues in the hotel. Ill list both good and bad points.
Good
1) Main restaurant had alot of variety of food
2) The grass, flowers and plants were nicely landscaped and maintained well.
3) The chinese restaurant was reeally good. The food was fresh and service was top notch.
4) The room/villa was big enough.
5) For kids, they provide milk, good stroller, high chair as and when required.
Bad
1) Biggest disappointment was they stop heating the pool in May and expect the weatger to heat up (trying to save costs). We had not so hot days (max temp 24 with low 17) so the pool went really cold. Therefore, we cant really use the pool. They also for some bizaare reason close the indoor pool (only allowed for aquabike). It wasnt heated either so we were shivering. This might be hotel policy but this is a 5* hotel where we spend huge amount of money and expect that the main purpose of our trip is taken care of. Hugely disappointing. Ofcourse you cant use the slide because you will have to deal with cold water.
2) Wifi signal wasnt consistent.
3) In the main restaurant, 90% of the plates had rotten egg smell. They dont properly clean their plates .
4) Burger Inn restaurant was aweful with buns which were breaking up and patty that felt like McDonald's.
5) Bonsai restaurant had salty food
Passterrrie had old not fresh pastry.
6) Some of the staff didnt know how to speak Englis
Comment from Hotel Management
13 Jun 2022 by Serdar ÖZKAYA, Hotel Management
Dear Mr. Sami,
Thank you for taking the time to review Arum Barut Collection. Although I am thrilled to hear that you enjoyed hotel room, Hotel garden and restaurants, I am so sorry to hear we fell short in some areas. Your criticism has been shared to related department managers.
We never give up to work hard and improve our services to offer you much better services for your next holidays in our House.
Best regards,
by A verified traveler
Posted 14 May 2022 on Hotels
Comment from Hotel Management
15 May 2022 by Serdar ÖZKAYA, Hotel Management
Dear Guest,
Thank you very much to chose Arum Barut Collection for your stay in Side. It was great pleasure for us to welcome you in our House.
Best regards,
by A verified traveler
Posted 2 May 2022 on Hotels
Comment from Hotel Management
2 May 2022 by Serdar ÖZKAYA, Hotel Management
Dear Robert,
I appreciate your high rating our hotel and for supporting to our services.
We are definitely looking forward to create the another excellent experience for you on your next visit.
Best regards,
Serdar ÖZKAYA
General Manager
