Ratings based on 135 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Amazing experience, wonderful service!
Comment from Hotel Management
3 May 2024 by Yasemin Özkaya / Guest Relations Manager, Hotel Management
Dear Idel,Thank you for your kind words. We're thrilled to hear that you had an amazing experience and received wonderful service during your stay with us. Your satisfaction is our top priority, and we're delighted that we could make your time with us memorable. We hope to welcome you back for another fantastic experience in the future.
by A verified traveler
Honeymoon holiday ruined!
Posted 18 Mar 2024 on HotelsWe had a great time at this beautiful hotel with an exceptional service until we came back one day after our dinner and realized my wedding ring which was left in the room was gone after the evening room turndown service. I must admit that I made a mistake leaving it on the main desk but I just dont like wearing jewellery at all so I didnt realize it until we came back to the room and it was gone. We reported it to the reception, provided some photos that I had it during our stay and they checked with housekeeping but I felt like they didnt take it too seriously and made me feel like I just made up some story. We checked everything and everywhere a few times but it is still nowhere to be found. Don't know what to think about this. I learned my lesson.
Comment from Hotel Management
20 Mar 2024 by Yasemin Özkaya / Guest Relations Manager, Hotel Management
Dear Radoslav,We're deeply sorry to hear about your experience during your honeymoon holiday.It's truly disappointing to learn about the loss of your wedding ring, and we understand how distressing this situation must be for you. While we always strive to provide a secure and comfortable environment for our guests, we would like to advise all our valued guests to utilize the complimentary in-room safe for storing valuable items. This precautionary measure can help prevent such incidents from occurring in the future.Please rest assured that we take all guest concerns seriously, and we will review our procedures to ensure that incidents like this are handled with the utmost care and attention in the future.We hope that despite this setback, you were able to enjoy some memorable moments during your stay.Warm regards,
by A verified traveler
Posted 5 Jan 2024
Comment from Hotel Management
25 Jan 2024 by Guest Relations Team, Hotel Management
Dear Rashi,Thank your for your review.Kind regards,
by A verified traveler
Posted 6 Nov 2023
by A verified traveler
Posted 15 Oct 2023
by A verified traveler
Posted 8 Aug 2023
I wish I could give them five star because for an all inclusive hotel it is exceptionally clean and calm and the food quality and selection is unbelievable the best I ever had but some of the reception staff were rude. Upon our checking in the receptionist scanned our passports and its not a common practice in other countries my son asked why the receptionist shouted at him like he was not allowed to ask why. It was a terrible first impression my son was pushing me to get back home as it was a very strange experience checking in a five star hotel.
Comment from Hotel Management
11 Aug 2023 by Yasemin Özkaya I Guest Relations Manager, Hotel Management
Dear Zahra, thank you for staying at the Acanthus Cennet Barut Collection and sharing your experience. We are concerned to learn that you did not enjoy your overall stay with us, particularly that you found our reception staff to be less than hospitable and helpful. We were very surprised to see your comment regarding the staff because our team members are all guest service professionals fully trained on service. Also, our guest relations team is always prepared to respond to all guest requests. Thank you for sharing your thoughts and I hope that you will consider us again on your next visit. Kind regards.
by A verified traveler
Posted 7 Jul 2023 on Hotels
Comment from Hotel Management
13 Jul 2023 by Yasemin Özkaya| Guest Relations Manager, Hotel Management
Dear Reviewer,Thank you for taking the time to leave us a review.Kind regards,
by A verified traveler
Another Great Stay! But too many cats!!!
Posted 13 Apr 2023 on HotelsThis is my second time staying in Acanthus, Side. I came back this year to Turkey just to stay in this hotel. The main staff are amazing, always helpful and friendly, the food terrific and the buffet changes regularly. Everywhere is so clean and the all inclusive policy is fantastic, even a free mini-bar in the room, replenished daily! I have noticed a big increase in the roaming cat population since my last visit. EVERY time I sat down to eat outside or have a coffee, or a drink, there were cats already sitting on the seats, or looking at me, from below, for food (even though there are signs not to feed the cats everywhere, they obviously expect to be fed). I could see some guests, esp. children, seemed to enjoy the cats, but it does not feel so hygienic as sometimes there is cat hair around (but still mostly very clean). BTW I like animals. I was also disappointed that, at check-in, they said I was not entitled to a room upgrade, as a Hotels.com Gold Member, even though it clearly states it on their site and also on my booking. I had to ask for the manager. Then they tried to say there were no higher level rooms available, even though I could show them the site advertising all room types that day. Grudgingly they gave me an upgrade. It was much appreciated, but would have been nicer if it had been given automatically, as I was entitled to it. It does highlight benefit of having Hotels.com membership! Still one of my favourite hotels.
Comment from Hotel Management
28 Apr 2023 by Halil Özcan | General Manager, Hotel Management
Dear Michael, Thank you for brightening our day with your terrific review! It truly warms our hearts to hear how much you enjoyed your lovely holiday with us, and we sincerely thank you for sharing your kind compliments regarding your experience at Acanthus & Cennet Barut Collection. We greatly appreciate your generous recommendation, and certainly hope you will visit us again, soon! Kind regards,
by A verified traveler
Posted 25 Mar 2023
Comment from Hotel Management
27 Mar 2023 by Halil Özcan | General Manager, Hotel Management
Dear Reviewer,Thank you for taking the time to leave us a rating.Kind regards,Halil Özcan General Manager
by A verified traveler
Happy in paradise
Posted 22 Mar 2023 on HotelsFabulous Hotel , great food cocktails and luxurious rooms.
Service exceptional and the food in the Safir restaurant was fantastic.
Our room had partial sea view and the only criticism is we looked directly onto rooms opposite .
I would recommend full sea view rokms which do not have this minor issue .
All in all a fabulous two night break.
Comment from Hotel Management
24 Mar 2023 by Halil Özcan | General Manager, Hotel Management
Dear Donald, We are delighted to read you had such an amazing time during your stay at Acanthus Cennet Barut Collection. Your comments regarding our facilities and exceptional service are highly appreciated. Thank you for recognizing our staff team. We look forward to exceeding your expectations again in the not so distant future.Kind regards,Halil Özcan General Manager
