Ratings based on 443 Verified Reviews

4.1 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 12 Feb 2024
Property is connected to a small mall which is nice. But property is noisy!! The Carnival celebrations were loud and went into the early mornings. The rooms on G3 and 3rd floor not real good. Seem smaller. Need to be updated. 18th floor room was nice. Room service was prompt. Transportation pickup confused most Uber drivers.
2 out of 5
by A verified traveler

Not great

Posted 9 Feb 2024 on Hotels
Not great I'm afraid. Check in was pleasant and friendly but once we stepped out of the lift we became concerned. The corridor to our room had peeling wallpaper, scuffs and stains. The room was shabby and well in need of decoration. Cleanliness was questionable with dust on the skirting boards, dirty areas round the sink. There were numerous scuffs and marks on furniture and walls. Grouting was discoloured in the shower. The pool, which was advertised as having umbrellas, had none and none were available. We had booked here for a days rest but with no shade we would have cooked. Food was OK but not brilliant. It isn't an expensive hotel so for the cost it may be worthwhile but we stayed elsewhere when we passed through Manaus a few weeks later for not much more and hugely better room and environment. The staff do their best but investment is needed.
5 out of 5
by A verified traveler from Brooklyn

Posted 28 Sep 2023
Great hotel, great staff
5 out of 5
by A verified traveler

Posted 6 Jun 2023
Excelente hotel. Excelente serviço.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 May 2023 on Hotels
5 out of 5
by A verified traveler

Posted 8 Apr 2023
Very good breakfast and friendly staff and a few spoke English, which was helpful ☺️ and shopping opportunities are close by
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Mar 2023
5 out of 5
by A verified traveler

Posted 18 Mar 2023
Very friendly and helpful staff and excellent breakfast included. Very clean and comfortable rooms.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Mar 2023 on Orbitz
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 Mar 2023
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