Ratings based on 988 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Nothing. Room had Roaches and i was there 2 days and beds were not made up and condiments were not replacedand things in vending was to expensive.
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Eugene, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 8 Jun 2024
Sketchy area. Checked in, room was dirty, bathroom walls covered in mildew, hole in the bathroom door, hole in the bathroom wall where the shower was coming unattached from the wall, shower faucet coming out of the wall. We immediately left and just drove the three hours home. DO NOT STAY HERE.
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello Catherine,We regret to hear about your experience and appreciate your feedback. Your concerns will be looked into further to ensure all rooms meet our quality standards. We advise guests to reach out to management directly with any issues for prompt assistance.
by A verified traveler
Posted 7 Jun 2024
No sidewalks towards McDonalds or the main road. Sidewalk the other direction to nowhere, I realize that is on the city, not the hotel. But would make it easier to walk somewhere.
Comment from Hotel Management
7 Jun 2024 by Manager, Hotel Management
Hello William,We appreciate your feedback regarding the sidewalks nearby. Guest experience is important to us, and we will pass your comments along to the relevant team for consideration in future improvements. Your input helps us enhance the overall stay for our guests.
by A verified traveler
Posted 30 May 2024
I got charged 100 after th guy said I wasn’t gonna get charge
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Gerson,We apologize for any misunderstanding regarding charges. Please contact our management team directly at your convenience to further discuss this matter. Thank you for bringing this to our attention.
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
25 May 2024 by Recordo, Rediresponse Specialist , Hotel Management
Hey Candace, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn PLUS+ Washington DC - Manassas and I were saddened by your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler from LEXINGTON
Posted 23 May 2024
Bins outside overflowing with garbage. Poor condition of bathroom and interior of the room.
I wouldn't recommend for families
I do
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Hello Ravindranath, We apologize for any inconveniences you faced during your stay and appreciate your feedback. We will share your concerns with our team for improvement.
by A verified traveler
Posted 17 May 2024
The room was clean enough, but when you laid on the bed, you went down to the coils. Very uncomfortable.
Comment from Hotel Management
19 May 2024 by Recordo, Rediresponse Specialist , Hotel Management
Hey Melanie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Manassas. I'm happy our cleanliness met your expectations, however, you indicated that you felt uncomfortable to the poor quality of our bed. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 10 May 2024
Close to interstate and variety of options to eat something nearby. The staff was really nice, I arrived almost midnight and she was really kind. However the cleanliness of the room was just average, I didn’t expect to have a fancy room with this price range but some of the amenities were opened and not changed, chair was dirty and water was weak. Linen and towers were clean and great though. Would I visit again? Probably yes, but I’d expect a little bit better next time.
Comment from Hotel Management
11 May 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Seon Jong,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WASHINGTON DC - MANASSAS. I am happy you were pleased with our convenient location, nice staff and clean linens. However, you indicated that the cleanliness of the room did not meet your expectations and the weak water pressure hindered your experience. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,Samantha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
6 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Omar, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - MANASSAS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
