Ratings based on 989 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
The room was clean enough, but when you laid on the bed, you went down to the coils. Very uncomfortable.
Comment from Hotel Management
19 May 2024 by Recordo, Rediresponse Specialist , Hotel Management
Hey Melanie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Manassas. I'm happy our cleanliness met your expectations, however, you indicated that you felt uncomfortable to the poor quality of our bed. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 10 May 2024
Close to interstate and variety of options to eat something nearby. The staff was really nice, I arrived almost midnight and she was really kind. However the cleanliness of the room was just average, I didn’t expect to have a fancy room with this price range but some of the amenities were opened and not changed, chair was dirty and water was weak. Linen and towers were clean and great though. Would I visit again? Probably yes, but I’d expect a little bit better next time.
Comment from Hotel Management
11 May 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Seon Jong,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WASHINGTON DC - MANASSAS. I am happy you were pleased with our convenient location, nice staff and clean linens. However, you indicated that the cleanliness of the room did not meet your expectations and the weak water pressure hindered your experience. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,Samantha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
6 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Omar, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - MANASSAS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 3 May 2024
by A verified traveler
Posted 1 May 2024
It was ok
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Maurice,We appreciate you taking the time to share your feedback with us. If there is anything specific you believe we could improve on, we would value the opportunity to hear more about it.
by A verified traveler
Posted 13 Apr 2024
Its an ok red roof clean and quick access to i66 but the area is behind a car dealership ao juat ok place.to catch some sleep
Comment from Hotel Management
14 Apr 2024 by Manager, Hotel Management
Hello GEORGE,We appreciate you taking the time to share your feedback with us. We're glad to hear you found the Red Roof clean and conveniently located near I-66. We strive to provide a comfortable stay for all our guests and value your input on areas for improvement. Thank you for choosing to stay with us for a restful night's sleep.
by A verified traveler
Posted 7 Apr 2024
There were people outside that partied loudly late into the morning.
The facility was old and needs updating, but overall the room wasn't too bad.
Comment from Hotel Management
8 Apr 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Tonia, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Manassas. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with upkeep of the room and the noise disturbances you described. It upsets me to hear that we fell short with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Tianna Red Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
13 Apr 2024 by Manager, Hotel Management
Hello Mauricio,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back soon for another pleasant experience.
by A verified traveler
Posted 17 Mar 2024
Rooms are outdated but relatively clean. Area that surrounds hotel and the grounds were very run down. Trash can be seen around the perimeter of property. In general, the property feels a little unsafe with some unsavory characters lurking all around.
Comment from Hotel Management
18 Mar 2024 by Manager, Hotel Management
Hello Lea, We appreciate your feedback on the hotel's condition and surroundings. We aim to provide a comfortable environment for all our guests and we'll take your comments into consideration for future improvements. Our team is dedicated to ensuring a safe and pleasant stay for all visitors.
by A verified traveler
Posted 17 Mar 2024
Convenient by highway
Comment from Hotel Management
18 Mar 2024 by Manager, Hotel Management
Hello Jae, We appreciate your feedback on our convenient location by the highway. Should you have any further comments or concerns, please feel free to reach out to our management team directly.
