Ratings based on 47 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
During our recent stay at the Hilton Bahrain, my family and I were consistently impressed by the exceptional hospitality and professionalism demonstrated by the hotel's staff. Individuals such as Mary Jane, Kevin Fatima from security, Zainab, Saiful from housekeeping, Tufajjul Hussain from Lamar Cafe, Imran Adil from concierge, and Jabed Hafaz, the chef in the breakfast restaurant, all went above and beyond to ensure our comfort and satisfaction.
The high standard of room cleaning maintained by Saiful Islam was particularly noteworthy, as was the exceptional service provided by Tufajjul Hussain, who consistently greeted us with a smile and prepared delicious hot chocolates. Imran Adil's assistance with our late checkout and his overall excellent service were also greatly appreciated. Chef Jabed Hafaz's culinary skills, particularly his delicious omelettes and perfectly cooked eggs, further enhanced our dining experience.
Overall, our stay at the Hilton Bahrain was highly satisfactory, and we would readily recommend the hotel to our family and friends. The convenient location, with nearby shops and shopping malls, adds to the hotel's appeal.
Comment from Hotel Management
20 May 2024 by Tamer Farouk - General Manager of Hilton Bahrain, Hotel Management
Dear Hanifa,Thank you so much for choosing to stay at the Hilton Bahrain and for taking the time to share your wonderful review. We are thrilled to hear that you and your family had an exceptional experience with us.Your kind words regarding the exceptional hospitality and professionalism of our staff have truly made our day. We will make sure to pass on your appreciation to Mary Jane, Kevin Fatima, Zainab, Saiful, Tufajjul Hussain, Imran Adil, and Chef Jabed Hafaz. They will be delighted to know that their efforts were recognized and greatly valued. It is through their dedication and commitment that we are able to provide a memorable stay for our guests.We are glad to hear that Saiful Islam's attention to detail in maintaining the high standard of room cleaning was noteworthy. Tufajjul Hussain's warm greetings and delicious hot chocolates added to your comfort, and Imran Adil's assistance with your late checkout and overall excellent service were greatly appreciated.Moreover, we are pleased to know that Chef Jabed Hafaz's culinary skills, especially his delicious omelettes and perfectly cooked eggs, enhanced your dining experience. We will be sure to share your compliments with him and the culinary team.Your recommendation of our hotel to your family and friends means a lot to us. We take pride in our convenient location, which offers easy access to nearby shops and shopping malls, adding to the overall appeal of our property.Once again, thank you for your positive feedback. It was a pleasure having you as our guest, and we look forward to welcoming you and your family back to the Hilton Bahrain in the future.Sincerely, Tamer FaroukGeneral ManagerHilton Bahrain
by A verified traveler
Posted 13 May 2024
Staff were attentive and friendly. A very peaceful stay and a beautiful hotel.
Comment from Hotel Management
13 May 2024 by Tamer Farouk - General Manager of Hilton Bahrain, Hotel Management
Dear Farhana,Thank you for taking the time to review our hotel. We greatly appreciate your positive feedback. We are thrilled to hear that our staff provided attentive and friendly service during your stay. Our team strives to create a welcoming and hospitable environment for all our guests, and we're glad that their efforts enhanced your experience.We are also delighted to know that you found your stay peaceful and enjoyed the beauty of our hotel. We take pride in providing a serene and comfortable atmosphere for our guests to relax and unwind.Your kind words are truly appreciated, and we will be sure to share them with our team. We look forward to the opportunity of hosting you again in the future and providing you with another wonderful stay.If there is anything else we can assist you with or if you have any further feedback, please feel free to reach out to us. Your satisfaction is our top priority.Sincerely,Tamer FaroukGeneral ManagerHilton Bahrain
by A verified traveler
Posted 12 May 2024
Everything was convenient. All the dining areas is literally across the street from the Hilton.
Comment from Hotel Management
13 May 2024 by Tamer Farouk - General Manager of Hilton Bahrain, Hotel Management
Dear Malik,Thank you for taking the time to review our hotel. We are delighted to hear that you found everything to be convenient during your stay. We understand the importance of having dining options nearby, and we're glad that our location provided you with easy access to various dining areas.Being situated across the street from dining establishments offers our guests a range of choices and the opportunity to explore different culinary experiences. We aim to provide a convenient and enjoyable stay, and we're pleased that our location contributed to your positive experience.We appreciate your feedback, and we hope to have the pleasure of welcoming you back to our hotel in the future. If there is anything else we can assist you with or if you have any additional feedback, please do not hesitate to let us know.Sincerely,Tamer FaroukGeneral ManagerHilton Bahrain
by A verified traveler
Posted 4 May 2024
Easy to locate and well situated. Wish the other 2 staff at the check in would have helped the only staff checking in guests.
Comment from Hotel Management
13 May 2024 by Tamer Farouk - General Manager of Hilton Bahrain, Hotel Management
Dear Michael,Thank you for taking the time to review our hotel. We appreciate your feedback regarding our location and the ease of finding us. We strive to provide a convenient and well-situated property for our guests' convenience.We apologize for any inconvenience you experienced during the check-in process. We understand that having only one staff member assisting guests can lead to delays and longer wait times. We appreciate your patience and understanding in this matter.Your feedback is valuable to us, and we will review our staffing levels during peak periods to ensure that we can provide efficient and timely service to all our guests. We apologize for any frustration caused and assure you that we will take steps to improve the check-in process.We appreciate your business and hope to have the opportunity to welcome you back in the future, providing you with a smoother and more enjoyable check-in experience.If there is anything else we can assist you with or if you have any further feedback, please feel free to reach out to us directly. We are committed to continuously improving our services based on our guests' input.Thank you once again for your review, and we look forward to serving you better on your next visit.Sincerely,Tamer FaroukGeneral ManagerHilton Bahrain
by A verified traveler
Posted 1 May 2024
Thanks
Comment from Hotel Management
2 May 2024 by Tamer Farouk - General Manager of Hilton Bahrain, Hotel Management
Dear Farhan,Thank you for taking the time to leave a review of your recent stay with us. We appreciate your feedback and value your input.We would like to understand more about the areas where we fell short so that we can address them and improve our services.We are committed to providing exceptional service and ensuring that our guests have a comfortable and enjoyable stay. We value your feedback and would appreciate the opportunity to make it right.Thank you once again for your review. We hope to have the chance to welcome you back in the future and provide you with an improved experience.Sincerely,Tamer FaroukGeneral ManagerHilton Bahrain
by A verified traveler from Riyadh
Posted 23 Apr 2024
.
Comment from Hotel Management
24 Apr 2024 by Tamer Farouk - General Manager of Hilton Bahrain, Hotel Management
Dear Khalid,Thank you for taking the time to provide feedback on your recent experience at our establishment. We appreciate your rating of 2 out of 5, although we would greatly appreciate it if you could provide us with more specific details about your concerns or areas where we can improve.We value your opinion and strive to provide the best possible experience for our guests. Our team is dedicated to resolving any concerns and ensuring that all our guests have a positive experience.Thank you once again for your feedback, and we hope to have the opportunity to address your concerns and make it right in the future.Sincerely, Tamer FaroukGeneral ManagerHilton Bahrain
by A verified traveler
Posted 19 Apr 2024
Good
Comment from Hotel Management
21 Apr 2024 by Tamer Farouk - General Manager of Hilton Bahrain, Hotel Management
Hello Haleemah!Thank you for taking the time to post a review of your recent stay with us. We are delighted to hear that you enjoyed your experience. We look forward to welcoming you againSincerely, Tamer FaroukGeneral ManagerHilton Bahrain
by A verified traveler
Posted 15 Apr 2024
It’s good
Comment from Hotel Management
17 Apr 2024 by Tamer Farouk - General Manager of Hilton Bahrain, Hotel Management
Hello AbdulqaderThank you for taking the time to post a review of your recent stay with us. We are delighted to know that had an amazing stayWe cant wait to welcome you back againSincerelyTamer FaroukGeneral ManagerHilton Bahrain
by A verified traveler
Posted 10 Mar 2024
excellent hotel 😍
by A verified traveler
Posted 4 Mar 2024
Stayed for the F1 Grand Prix. It’s ok hotel for that but it’s definitely not a 5 star hotel. 4 star better rates the hotel. Considering the hotel is only 2 years old, it’s already looking tired in a few places.
Comment from Hotel Management
10 Mar 2024 by Tamer Farouk - General Manager of Hilton Bahrain, Hotel Management
Dear Craig,Thank you for taking the time to share your feedback regarding your recent stay with us during the F1 Grand Prix. While we strive to provide a comfortable and enjoyable experience for all our guests, we understand that your expectations were not fully met, and we apologize for any inconveniences caused.As a relatively new establishment, we are committed to maintaining high standards of maintenance and upkeep. Your feedback will be shared with our maintenance team to address any areas that require attention.We value your feedback as it helps us identify areas for improvement and enhance the overall guest experience. We hope that despite these concerns, you were still able to enjoy your time during the F1 Grand Prix.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we have made based on your feedback.Sincerely Tamer Farouk General ManagerHilton Bahrain
