Ratings based on 8 Verified Reviews

2.5 out of 5
80% of guests recommend
3.4 Room cleanliness
2.4 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 1 Jan 2019
They said there is no double bed room and the room is only for one person and we had to pay extra to upgrade and the hotel has a lot of noisy prostitution and we called house keeping and reception and ordered shampoo and towels 4 times and didn’t receive it !
Comment from Hotel Management
21 Jan 2019 by NM, Hotel Management
Dear valuate customer. Thanking you for taking time to right your feedback which can be helpful to us to improve our service. In other hand we are kindly asking you to provide for us the reservation number like that we can follow up with our associates and trouble shoot the issue to avoid that will happen next time. Thanking you.
2 out of 5
by A verified traveler

Don't expect standard amneties and don't breakfast

Posted 29 Jan 2018
No bathrobe no expendable sandals and no breakfast for a breakfast booked room. First staff wanted to charge breakfast after informing them I had it in my package they then told me I was only limited to a continental breakfast then when complaining to reception they said I can get any breakfast by that time I needed to run for an appointment. Expect a 20 minutes delay check out. Will not visit again
Comment from Hotel Management
13 Feb 2018 by leena, Hotel Management
Dear Guest Greetings from frsanpalaceHotels Bahrain We would like to thank you very much for your time and sharing your feedback on this forum. It gives us no pleasure to hear such feedback and we do agree there were things which are least expected from us immaterial of the star category. We sincerely do apologize on such experience you had go through. Thank you for detailed feedback ,has been shared across to make swift changes Best regards Ms.lyne
1 out of 5
by A verified traveler

Posted 4 May 2022 on Hotels
لاينفع نهائيا للعائلة المنطقة سيئة مرتادي الفندق غير جيدين الاستقلال والموظفين بمزاج سيء جداً جداً
4 out of 5
by A verified traveler

Buon albergo!

Posted 22 Mar 2022 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Mar 2019 on Hotels
1 out of 5
by A verified traveler

Posted 1 Sep 2018 on Hotels
호텔이용시 바가지 조심하세요ㅡㅡ 친구 데려오는것도 무조건 20BD 부과합니다
1 out of 5
by A verified traveler

أسوء تجربة إقامة في فندق The worst hotel ever

Posted 30 Apr 2018 on Hotels
The reception asked to keep my passport with them during my stay at the hotel, I told them that is illegal procedure, they said it’s the hotel policy!! They asked me to sign on an items list that in my room!! The room was smelly and the towels were yellowish The hotel deals with the guests like thieves!!! No respect!! استقبال الفندق بيطلب حجز جواز السفر معهم طيلة فترة الإقامة وعندما أخبرتهم بأن هذا الإجراء غير قانوني كانت الإجابة بأن هذه سياسة الفندق!! طلبوا مني التوقيع على قائمة بمحتويات الغرفة!! الغرفة كانت رائحتها سيئه والمناشف مصفرة وليست ناصعة البياض كالمعتاد وصوت الماء في مواسير الصرف بالجدران كان مسموع وعالي. تعامل الفندق مع النزلاء كتعاملهم مع حراميه!!
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted 5 Jan 2018 on Hotels
Comment from Hotel Management
25 Jan 2018 by CRIS, Hotel Management
HELPFUL
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