Ratings based on 23 Verified Reviews
4.0 Room cleanliness
3.6 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Mar 2024
We did not like out stay at the property. The water was not hot 24/7 and the heater also was not working 24/7.
Comment from Hotel Management
6 May 2024 by Siddhartha Suri, Hotel Management
Dear Guest,Greetings from The Orchard Greens Manali !!!We thank you for taking the time to post your valuable feedback.Every guest feedback is learning and a service improvisation opportunity for us. At our hotel, it is our constant endeavor to serve our guests with unparalleled services and simple pleasures. We are disappointed to know that you had an unfortunate experience with us during this stay. We have shared your review with our team and measures have been tightened in the best interest of our guests. May we request you to consider this as an isolated incident and not reflective of our regular service standards and not to let this be an indelible perception.Regards,
by A verified traveler
Highly recommended
Posted 12 Feb 2024 on HotelsVery comfortable and enjoyable 3 nights stay at luxury room of this newly constructed resort. Amazing views of surrounding snow covered hills and forest were simply amazing and will be long cherished. Food was superb, room service was great. Bed was quite comfortable though linen needs to be laundry washed and not hand washed.
Comment from Hotel Management
29 Feb 2024 by Siddhartha Suri, Hotel Management
Dear Guest,Greetings from The Orchard Greens Resort, Manali !!!Thank you for staying at The Orchard Greens during your recent visit to Manali. It is a pleasure to know that our team’s effort made your stay special and exceeded your expectations. I would like to take this opportunity to thank you for your appreciation which will certainly motivate us to create more such 'WOWS".I certainly hope that we will see you return to The Orchard Greens, Manali soon and look forward to the pleasure of welcoming you back.Assuring you of our best attention at all times.
by A verified traveler
Posted 19 Jun 2023
Overall it was a pleasant stay, but there are a few caveats. The hotel is located at a very inconvenient location, around 1.5 KMs on a very narrow road from the Kullu-Manali highway, making it extremely difficult to reach the hotel and explore local Manali. Also, they don't provide driver's accommodation under any circumstances.
Comment from Hotel Management
20 Jan 2024 by Siddhartha Suri, Hotel Management
Dear Guest,Greetings from The Orchard Greens Resort, Manali !!!We thank you for taking the time to post your valuable feedback.Every guest feedback is learning and a service improvisation opportunity for us. At our hotel, it is our constant endeavor to serve our guests with unparalleled services and simple pleasures. We are disappointed to know that you had an unfortunate experience of traffic jam. We are located at the most premium location of Manali city i.e. Log Huts Area. During peak season traffic jam is a common problem in whole Manali. Regarding drivers accommodation, We have mentioned very clearly that drivers accommodation is not available and neither confirmed by us. But lot of dormitories are available nearby which can be booked by the guest separately. May we request you to consider this as an isolated incident and not reflective of our regular service standards and not to let this be an indelible perception.Regards,
by A verified traveler
Posted 24 May 2023 on Hotels
Comment from Hotel Management
20 Jan 2024 by Siddhartha Suri, Hotel Management
Dear Guest,Greetings from The Orchard Greens Resort, Manali !This is a short note to thank you for your patronage and your recent stay with us! It is indeed heartening to note that you had a pleasant experience.We look forward to welcoming you at The Orchard Greens Resort, Manali whenever you plan your next visit.Thanking you and assuring you of our best of attention and services at all times.Kind regards,
by A verified traveler
Very Disappointing Don’t not recommended
Posted 26 Sep 2022 on HotelsWhen checking in was told our room was in another building and we were forced to walk in mud and rain with luggage. There was a staff member there who tried to take my friends water bottle for no reason.
Although they say they do, they Don't take credit cards There were No towels in our room, dirty towels on the floor of our friends rooms we also rented. They then brought Us dirty towels
Desk but no chair to sit at it no chair
Roof leaked near bathroom. Hallway and elevator smelled of mold.
Tv not working X 3 days Kept asking as for money to watch the television
They called the room asking for Money the day before check out
Never returned our laundry bags we recently purchased
We Would call the front desk but they wouldn’t bring what was asked and Would have to call again.
Food was good. Staff tried to help just seems to be poorly managed
Comment from Hotel Management
6 Mar 2023 by Siddhartha Suri, Hotel Management
Dear Guest,Greetings from The Orchard Greens Resort and Spa, Manali !!!We thank you for taking the time to post your valuable feedback.Every guest feedback is learning and a service improvisation opportunity for us. At our hotel, it is our constant endeavor to serve our guests with unparalleled services and simple pleasures. We are disappointed to know that you had an unfortunate experience with us during this stay. We have shared your review with our team and measures have been tightened in the best interest of our guests. May we request you to consider this as an isolated incident and not reflective of our regular service standards and not to let this be an indelible perception.Regards,
by A verified traveler
Must stay for onces....
Posted 14 Sep 2022 on HotelsAmazing view from room, peaceful and mesmerising experience. We saw sunrise from our bed and it was too good.
Comment from Hotel Management
6 Mar 2023 by Siddhartha Suri, Hotel Management
Dear Guest,Greetings from The Orchard Greens Resort and Spa, Manali !This is a short note to thank you for your patronage and your recent stay with us! It is indeed heartening to note that you had a pleasant experience.We look forward to welcoming you at The Orchard Greens Resort and Spa, Manali whenever you plan your next visit.Thanking you and assuring you of our best of attention and services at all times.Kind regards,
by A verified traveler
Posted 2 Jul 2022
food quality needs to be improved specifically for breakfast
Comment from Hotel Management
22 Jul 2022 by Siddhartha Suri, Hotel Management
Dear Guest,
Greetings from The Orchard Greens Resort and Spa, Manali !!!
Thank you for your feedback. I'm glad to hear that you enjoyed the clean rooms, and the good kids play area.
We try to adapt to every guest's palate to making sure that they enjoy the culinary experience, we fall short sometimes despite our most sincere efforts.
We encourage guests to bring up any concerns directly with our managerial team with an attempt to quickly turn around their experience. Anyways, we hope you don't write us off after just one visit, come in again, we're working on a new and exciting menu.
Warm regards,
by A verified traveler
Posted 29 Apr 2022
My reservation was cancelled without prior notification. I had to find new hotel because I could not stay at this hotel.
I am not going to book this hotel again.
Comment from Hotel Management
6 Mar 2023 by Siddhartha Suri, Hotel Management
Dear Guest,We thank you for taking the time to post your valuable feedback.In our quest for a continual improvement of our services, I thank you for detailing your feedback.Reservation was canceled from due to non payment from Expedia part. May we request you to consider this as an isolated incident and not reflective of our regular service standards and not to let this be an indelible perception.We look forward to welcoming you again at The Orchard Greens Resort and Spa, Manali.Regards,
by A verified traveler
Posted 10 Mar 2022
New property, beautiful rooms room service staff very helpful front desk staff needs to be trained more. Ria was helpful though.
Comment from Hotel Management
21 Apr 2022 by Siddhartha Suri, Hotel Management
Dear Guest,
We thank you for taking the time to post your valuable feedback.
In our quest for a continual improvement of our services, I thank you for detailing your feedback.
I believe that its only guests who want us to get better provide a candid feedback and have taken up the points with the respective teams to implement corrective measures in the best interest of our guests.
We look forward to welcoming you again at The Orchard Greens, Manali.
Regards
by A verified traveler
Posted 7 Feb 2022
Staff is very accommodating and helpful
Comment from Hotel Management
6 Mar 2023 by Siddhartha Suri, Hotel Management
Dear Guest,Greetings from The Orchard Greens Resort and Spa, Manali !!!Thank you for sharing your experience about the stay at The Orchard Greens Manali.I am glad that we met all your expectations in terms of quality, friendly staff and services.We eagerly look forward to host you again.Best regards,
