Ratings based on 126 Verified Reviews

4.0 out of 5
84% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Jul 2019 on Hotels
3 out of 5
by A verified traveler

Posted 8 Jul 2019
Pool area poir maintain, bedroom shower poor conditions, air conditioner not working correctly, tv did not function. Etc, etc, etc
5 out of 5
by A verified traveler

Posted 24 Jun 2019
La estadía es muy buena estamos muy contentos, y recomendamos este hotel a nuestros amistades.
4 out of 5
by A verified traveler

Posted 22 Jan 2019 on Hotels
I love Granada, the pool is beautiful, room was Dak and very noisy as it backed up to the pool and we could hear late night swimmers enjoying themselves as well as an early mornin kids swimming lesson.
Comment from Hotel Management
22 Jan 2019 by Recepcion, Hotel Management
Hello! Thank you for your stay at Hotel mansion de chocolate, it was a pleasure to receive you. We love knowing that you enjoyed the city and the swimming pool was to your liking. We regret the noise that entered your room, we will take into account your observations to improve the experiences of our guests. We hope you come back soon, we can locate you in a room further away from the pool! Our best wishes. Chocolate Mansion Team
5 out of 5
by A verified traveler

Posted 15 Jan 2019
Amazing place to rest,pool,spa, just to take a day off from party, and exploring granada. Safe parking, security all night, lovely place! Make sure you say hi to the little dog Shih Zu been living there for 10 yrs. see the chocolate show very interesting if you are learning a new cultures.
Comment from Hotel Management
15 Jan 2019 by Recepcion, Hotel Management
Hello! Thank you for having stayed with us, it was a pleasure to receive you. We love knowing that you liked our services, that you tried our spa, enjoyed the pool and knew about our ChocoMuseo. We appreciate your stay and review. We hope you come back soon Our best wishes Chocolate Mansión Team
4 out of 5
by A verified traveler from US

Posted 18 Nov 2018 on Orbitz
Stayed 2 weeks.great breakfast included.close to everything.all the chairs were wood or metal.not comfortable saw one cushion chair.small tv in room.staff outstanding
Comment from Hotel Management
23 Nov 2018 by Recepción, Hotel Management
Hello! Thank you for staying with us and leave us your comment. We love knowing that I enjoy breakfast and the location of the hotel. We regret the discomfort of the furniture, it is part of the styles of the hotel. It is a pleasure to serve you, we will take into account your comment to improve! Our best wishes. Chocolate Mansion Team.
4 out of 5
by A verified traveler

Posted 13 Nov 2018 on Orbitz
Comment from Hotel Management
25 Nov 2018 by Recepción , Hotel Management
Hola! Gracias por haber permanecido con nosotros y dejarnos su comentario. Nuestros mejores deseos Equipo Mansión de Chocolate.
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

lots of charm

Posted 23 Feb 2018 on Orbitz
Pros: good location and staff
Cons: clean the floors in the rooms
Location: near the city center lots of restaurants and street vendors
Tony was the greatest he went out of his way to help we do not speak Spanish Tony had lived in the USA so his English was really good the room was nice comfortable bed , floor could have been cleaner we enjoyed the Chocolate factory tour great breakfast I would stay here again
Comment from Hotel Management
15 Mar 2018 by Gerente, Hotel Management
Hello dear costumer. Thank you for your comments. we will have more closely, comments like the floor Best
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

My favourite hotel in the world.

Posted 17 Feb 2018
Pros: It’s a magical journey back in time.
Location: Granada is my favourite city in the world. You can walk to everything from this hotel. We felt safe and charmed.
I came back to Granada, Nicaragua for a second time, from Canada, just to come here. Words, and even photos, cannot fully capture how unique and charming this place is. I recommend getting the best room there you can, everything about it is special. You will feel like you have stepped back in time. Everything about this place is pure magic!!
Comment from Hotel Management
15 Mar 2018 by Gerente, Hotel Management
Hello dear customer! We are very happy to know that your experience when you come to our city and to the hotel, is always enchanted. yes, we are a unique hotel and our staff is the best. This is your house every time you want to come. All the best
3 out of 5
Recommended
for Everyone
by A verified traveler from vancouver Canada

Live the spa treatment

Posted 10 Feb 2018
Although the room was a bit small and we ended up with 2 single beds instead of a queen it was sufficient for the amount of time spent in the room .. hotel needs a few Reno’s but is charming . We took full advantage of the spa . Stayed 5 days and had a treatment everyday ! Really good prices when you stay
Comment from Hotel Management
15 Mar 2018 by Gerente, Hotel Management
Hello dear customer. Thank you for choosing our hotel as your best option. You will be welcome every time you comes. You do not need to be hosted with us to do any treatment in the spa. All best
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