Ratings based on 7 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.9 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great hotel but needs attention ASAP
Posted 7 Jan 2019 on HotelsHotel needs maintenance ASAP, great rooms and and great bathroom nice hotel nice experience just needs some TLC
Recommended
for Couplesby A verified traveler from Minnesota, USA
Beautiful...but lacking water.
Posted 24 Apr 2018
Pros: The location and ambiance is unforgettable.
Cons: Fixing the water to the rooms. If guests aren't able to use all amenities of the room a small discount would have been greatly appreciated.
The location of this hotel is stunning. The view from our room was breathtaking and the room itself was amazing. However, during our stay the hotel was experiencing plumbing issues and there was no running water in the room and no other open rooms had functioning plumbing. Staff brought up water to flush toilets and wash our hands. A shower would have been welcomed after the long hot day. I was disappointed no discount was provided as we were unable to fully use the facilities in the room. I would still return again (as long as the water is functional).
Comment from Hotel Management
7 May 2018 by General Manager, Hotel Management
Good morning Mrs. Rachel, we really appreciate your commentary, regrettably we had this maintenance problem.
If you visit us again, we can offer you a good discount.
We really sorry this inconvenient. It will not happen again.
Sincerly
Armando Alvarado
General Manager
El Reith Lake Hotel
by A verified traveler
Great place but FULL BOARD option MISLEADING
Posted 3 Apr 2018 on HotelsPositive: Very nice property in a lovely location; kayaks and paddle boards available free of charge, clean comfortable rooms, hot showers with strong water pressure, good breakfast
Negative: We booked a room with full board but were told upon arrival that the hotel did not even offer full board, that just breakfast was included. Hotels.com needs to look into this issue!! Water in both pools had an oily surface, not entirely clean.
Comment from Hotel Management
4 Apr 2018 by Alvarado, Hotel Management
Thanks for your comments, we will consider that to improve.
by A verified traveler
amazing place to stay in the isletas
Posted 28 Mar 2018 on HotelsBeautiful hotel. Great staff. excellent views. quiet clean, and really affordable considering all that you get.
Comment from Hotel Management
4 Apr 2018 by Alvarado, Hotel Management
Thanks for your comments.
Recommended
for Everyoneby A verified traveler from Fort Lauderdale, Florida
Beautiful
Posted 9 Mar 2018This hotel is beautiful. we wished we could have stayed more than one night.
Comment from Hotel Management
4 Apr 2018 by Alvarado, Hotel Management
Thanks for your comments
by A verified traveler
Amazing place
Posted 1 Mar 2018 on HotelsAwesome place!!! A few little glitches but it was taking care from Hotel.com
Note.. Do not belive when it says INCLUDES ALL MEAL!! not true only Breakfast was.
Comment from Hotel Management
4 Apr 2018 by Alvarado, Hotel Management
Thanks for your comments
by juan
hotel hermoso encima de una Isleta del lago
Posted 19 Apr 2017 on Hotelsestá encima de una Isleta, por lo que tienes vistas del lago de Nicaragua en todas las direcciones y además de la vista al volcán
