Ratings based on 460 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Good and convenient location
Comment from Hotel Management
29 Apr 2024 by Melissa Meza / Revenue Manager, Hotel Management
Thanks for your comments
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Melissa Meza / Revenue Manager, Hotel Management
Thank you for your rating, we hope your stay was totally pleasant.
by A verified traveler
Posted 1 Apr 2024
DONOTCOMEHERE
I I wish I could rate this hotel 0 star in fact. That wouldn’t be right to some of the employees there. This hotel has been a disaster since my family came here for vacation & to visit family. They have completely ignored our request to clean the room on multiple occasions. Even when I informed them I found a cockroach in the bathroom tub. The AC feels like it’s not functioning properly. Even when we called the maintenance worker, the room doesn’t feel cool. We had 2 rooms 503 & 514. All this happened within the first 3 days of our family vacation & still had 3 more days to go. The lights & the water seem to turn off randomly at times during our stay. It happened when I was taking a shower & another when my mom was using the bathroom. They had another moment when the lights went off again. Also when taking a shower the hot & cold water seem to come out randomly if both knobs were turned on it keep a combination of the temperatures. It took good amount of calling the front desk to make sure things would even work a regular standard hotel experience, let alone a the Hilton name.The one saving grace is not the front desk it surely isn’t, it’s the workers, the cleaning staff, the maintenance staff. They were friendlier & more attentive to our concerns. I will NOT be coming back to this hotel ever again. STAY AWAY !!!!! Did not BRING ANY VALUE TO MY FAMILY VACATION.
Comment from Hotel Management
1 Apr 2024 by Melissa Meza / Revenue Manager, Hotel Management
Thank you for your comments Mr. Pablo, we will escalate it with the General Manager, and we will investigate what happened during your stay.
by A verified traveler from Camana Bay
Posted 23 Mar 2024
The rooms are very dated and are in need of an upgrade. Breakfast was convenient and tasty.
Comment from Hotel Management
27 Mar 2024 by Melissa Meza / Revenue Manager, Hotel Management
Thank you for your comments, we will let the Manager know.
by A verified traveler
Posted 10 Mar 2024
Excellent friendly staff. I always enjoy staying at this hotel.
Comment from Hotel Management
11 Mar 2024 by Melissa Meza / Revenue Manager, Hotel Management
Thank you very much for your comments dear Jim, we hope to continue providing you with the best service.
by A verified traveler from HOMESTEAD
Posted 7 Feb 2024
Comment from Hotel Management
8 Feb 2024 by Melissa Meza / Revenue Manager, Hotel Management
Thank you for your rating, your comments are very valuable to provide you with better service during your next stay.
by A verified traveler
Posted 5 Feb 2024
Great customer service
Comment from Hotel Management
8 Feb 2024 by Melissa Meza / Revenue Manager, Hotel Management
Thank you for your rating, we hope to always provide you with the best service.
by A verified traveler
Posted 30 Jan 2024
Amazing place for staying.
Comment from Hotel Management
8 Feb 2024 by Melissa Meza / Revenue Manager, Hotel Management
Thank you for your rating, we hope to always provide you with the best service.
by A verified traveler from Pembroke Pines
Posted 29 Jan 2024
Very nice hotel
Comment from Hotel Management
8 Feb 2024 by Melissa Meza / Revenue Manager, Hotel Management
Thank you for your rating, we hope to always provide you with the best service.
by A verified traveler
A three star at best
Posted 26 Jan 2024 on HotelsThis hotel is a need of massive repairs. The condition is not good. There's water stains and water dripping from the ceilings in places and very little cleaning being done. The condition of the common areas is also very poor. The furniture is old there's wallpaper falling off the walls. The food was good and the staff were nice.
Comment from Hotel Management
27 Jan 2024 by Melissa Meza / Revenue Manager, Hotel Management
Thank you for your comments, they are taken into account to provide better care.
