Ratings based on 982 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
I've been here on a few occasions and I always enjoy myself here. Nothing but good to say. Thank so much for your hospitality
by A verified traveler
Posted 29 Apr 2024
In reading the reviews, was a little nervous (worried about mosquitoes in room etc). The room was spotless, hot shower, quiet, breakfast was one of the best ever seen at a hotel (high quality homemade food, omelette station). Extremely pleased!
Comment from Hotel Management
29 Apr 2024 by Front desk team, Hotel Management
Thank you for your stay and for your comments Jennifer, we have been taking into account your requests regarding mosquitoes and we have worked to improve it and provide a safe environment for our guests. We hope to have you again and enjoy all our services.
by A verified traveler
Posted 28 Apr 2024
Everything is good only the rooms need to update or renovation.
Comment from Hotel Management
29 Apr 2024 by Front desk team, Hotel Management
Thank you very much for your stay and for your comments Carlos, they really help us a lot in order to improve our attention to our guests, we will be working on it.
by A verified traveler
Posted 28 Apr 2024
I liked how courteous everyone was. The bell man helped us set up the wake up call, the breakfast that’s included and the shuttle pick up
Comment from Hotel Management
29 Apr 2024 by Front desk team, Hotel Management
We are very happy that you felt very well Erlich, it is a pleasure for us to assist you and provide the greatest comfort. We appreciate your stay with us and your opinion is very valuable.
by A verified traveler
Posted 27 Apr 2024
Pague más de 100 dólares por una habitación fea las cortinas no cerraban bien, la cama con una sola sábana el baño muy antiguo no toallitas para secarse las manos, cafetera pero no ponen café, la verdad caro para lo que ofrecen no descartando que es un hotel muy Anti
Comment from Hotel Management
29 Apr 2024 by Front desk team, Hotel Management
Agradecemos tu opinión Manuel y lamentamos los incidentes ocurridos durante tu estadía estaremos tomando nota al respecto y transmitirla con el área correspondiente a fin de mejorar la atención a nuestros huéspedes que son muy importantes para nosotros.
by A verified traveler
Posted 27 Apr 2024
I arrived at 1:00 am and the property was a little bit dark and my wife fell to the grown because she tripped in a small step. she didn't see.it because of the dark. This area should be more illuminated in my opinion.
Comment from Hotel Management
27 Apr 2024 by Front desk, Hotel Management
Thank for your opinion, we apologize for the incident that occurred during your stay, we will take note of it to improve and avoid further incidents.
by A verified traveler
Posted 26 Apr 2024
Clean close to airport
Comment from Hotel Management
26 Apr 2024 by Front desk, Hotel Management
Thank you so much for your stay and your comments it is a pleasure to assist you Anthony
by A verified traveler from LAS VEGAS
Posted 25 Apr 2024
I didnt check in and still was chathed the room. I need my money back
Comment from Hotel Management
25 Apr 2024 by front desk, Hotel Management
Thank you for your comments Carlos, we have verified our system and it seems that yes, you checked in, can you give us more information about it?
by A verified traveler
Posted 23 Apr 2024
It was after midnight, I had been flying since 5am. I was starting to haul my luggage across the street, (Yes there’s a shuttle but I’m stubborn. It’s across the street.) I must have looked as wiped as I felt.
A strapping young man who works at Las Mercedes, and was not actually at work yet insisted on getting my bags and getting me safely across. Then he tried to refuse a tip. 😆 (That didn’t work.)
Comment from Hotel Management
25 Apr 2024 by front desk, Hotel Management
Thank you very much for your stay with us Ginger and our guests are very important to us, providing the best attention and service It's essential. Thank you for your opinion.
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
25 Apr 2024 by front desk, Hotel Management
Gracias por tu estadía
