Ratings based on 56 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
The staff here are fantastic. Very friendly, attentive, and responsive. My wife and I had massages and the ladies did a great job. If you are in Manado and are looking for a hotel that can make your trip The Swiss Bell is the place to go.
by A verified traveler from Scarsdale
Posted 19 May 2024
Noisy till the wee hours of the day
Comment from Hotel Management
21 May 2024 by TA, Hotel Management
Dear Lih Dar,Thank you for your feedback. We apologize for any inconvenience caused by noise during your stay. We understand how important a good night's sleep is and will work to address this issue. For your future visits, please let us know, and we can arrange a room in a quieter part of the hotel. Thank you for bringing this to our attention.Regards,Braddy Attaka TambaGeneral Manager
by A verified traveler
Posted 18 May 2024
The Swiss Bell Hotel is very clean and quiet, the staff was outstanding to us. Always greeting with a smile and hello. The manager spoke to us and was very nice and accommodating. 5 star staff and 5 star hotel
Comment from Hotel Management
21 May 2024 by TA, Hotel Management
Dear Sean,Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience at Swiss-Belhotel Maleosan Manado. Our team takes great pride in providing exceptional service, and it’s delightful to know that their efforts made your stay memorable. Your compliments will certainly be shared with the entire staff and management. We look forward to welcoming you back for another 5-star experience soon!Regards,Braddy Attaka TambaGeneral Manager
by A verified traveler
Posted 29 Apr 2024
This hotel is very comfortable and clean but the staff at this hotel is way above and beyond. The entire staff never missed an opportunity to make us comfortable and it made for a very enjoyable experience. Great job!
Comment from Hotel Management
30 Apr 2024 by TA, Hotel Management
Dear Sean,Greetings from Manado,Thank you for your kind words! We're thrilled to hear that you found our hotel comfortable and clean, and that our staff went above and beyond to ensure your stay was enjoyable. Providing excellent service is our top priority, and we're glad we could make your experience memorable. We hope to welcome you back again soon!Regards,Braddy Attaka TambaGeneral Manager
by A verified traveler
trés bien
Posted 13 Mar 2024 on Hotelstrés bien personnel sympathique et souriant, bonne wifi
Comment from Hotel Management
14 Mar 2024 by ta, Hotel Management
Dear pascal,Thank you for choosing our hotel. We do appreciate your feedback. Looking forward to welcoming you back in our property again.Regards,Braddy Attaka TambaGeneral Manager
by A verified traveler
Posted 29 Jun 2023 on Hotels
Comment from Hotel Management
1 Jul 2023 by TA, Hotel Management
Dear Our Value Guest,Thank you for choosing our hotel. We do appreciate your feedback. Looking forward to welcoming you back in our property again.Regards,Management Swiss-Belhotel Maleosan Manado
by A verified traveler
Great spot would stay again
Posted 6 Jun 2023 on HotelsWe had a great stay at the Swiss-belle in Manado, the customer service staff were exemplary. The room was a good size with an amazing view over the city. The hotel was in a great location and was a super easy Grab pickup/ drop off point (very important consideration in Manado!). There was an indomaret and a gelael grocery shop just across the street for supplies, an atm out the front, and we found 2 amazing restaurants for dinner within 5 min of the hotel. Only feedback is that it would be great if there were water refill stations available for guests in addition to/ instead of the complimentary 2 plastic bottles a day.
Comment from Hotel Management
6 Jun 2023 by TA, Hotel Management
Dear Anna,Thank you for choosing Swiss-Belhotel Maleosan Manado and sharing your feedback. We are delighted to hear that you had a great stay and that our customer service staff exceeded your expectations. We take pride in providing excellent service to our guests.We are glad that you enjoyed the spacious room with its amazing city view. Our hotel's convenient location and easy access to transportation options such as Grab are indeed beneficial for our guests. It's also great to know that you found nearby convenience stores and restaurants to cater to your needs.Regarding your suggestion about water refill stations, we appreciate your feedback. We are committed to environmental sustainability, and we will definitely consider your suggestion for future improvements. We constantly strive to enhance our services and facilities to provide a more enjoyable and eco-friendly experience for our guests.Thank you once again for your valuable feedback. We look forward to welcoming you back to Swiss-Belhotel Maleosan Manado in the future, and we will ensure that your next stay is even more memorable.Regards,Management Swiss-Belhotel Maleosan Manado
by A verified traveler
Posted 5 Jun 2023 on Hotels
Comment from Hotel Management
6 Jun 2023 by TA, Hotel Management
Dear Fiona,Thank you for choosing our hotel. We do appreciate your feedback. Looking forward to welcoming you back in our property again.Regards,Management Swiss-Belhotel Maleosan Manado
by A verified traveler
Posted 2 Jun 2023 on Hotels
Comment from Hotel Management
6 Jun 2023 by TA, Hotel Management
Dear Fiona,Thank you for choosing our hotel. We do appreciate your feedback. Looking forward to welcoming you back in our property again.Regards,Management Swiss-Belhotel Maleosan Manado
by A verified traveler
Posted 30 May 2023 on Hotels
Comment from Hotel Management
31 May 2023 by TA, Hotel Management
Dear Fiona,Thank you for choosing our hotel. We do appreciate your feedback. Looking forward to welcoming you back in our property again.Regards,Management Swiss-Belhotel Maleosan Manado
