Ratings based on 25 Verified Reviews

3.7 out of 5
80% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Cleanliness is terrible

Posted 11 May 2022 on Hotels
We had the king bed with partial sea view on the 6th floor. Check in was flawless because they allowed us to store our luggage before 2pm. They took our luggages to the room and gave us the key when we got there late in the evening. The room is spacious with extra day bed by the big window. When we woke up in the AM and let the sun in then we spotted the dirtiness in the room. Big mirror smeared with sticky fingerprints everywhere, under the bed was extremely dusty and dirty, the mini fridge dirty, the bed cover stained and yellowish on the corners. Bathroom, half of toilet tissue roll, warm water only in the sink but no hot water in the shower. Sink was not wiped down. The second day was better, after the cleaned up the room. But still no hot water in the shower. Pros: daily housekeeping and change towels. They offer laundry and iron in bulk so it's alot cheaper. Breakfast was horrible and cold. The room division needs to check the cleanliness and readiness of the room before assign it to guests.
Comment from Hotel Management
30 Jun 2022 by Jose Wawondatu, Hotel Management
Dear Leila, Greetings from Genio hotel Manado, Thank you for taking time to write your comments. However Please accept my sincere apologies. We will make every effort to fix this problem and make sure this will never happens again and becoming better of what we do so we can serve you much better next time. Please let me know if there is anything else we can do for you. Sincerely, Jose Wawondatu.
5 out of 5
by A verified traveler

Posted 20 Dec 2019 on Hotels
Comment from Hotel Management
23 Dec 2019 by Jose Wawondatu, Hotel Management
Dear Devinder, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. It is our pleasure to serve you. Sincerely, GM
5 out of 5
by A verified traveler

Great stay at genio manado

Posted 30 Jul 2019 on Hotels
Genio is very clean, rooms are spacious and staff is very attentive. Very speedy check out as well.
Comment from Hotel Management
19 Dec 2019 by Jose Wawondatu, Hotel Management
Dear Deborah, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. It is our pleasure to serve you. Sincerely, GM
3 out of 5
by A verified traveler

Pillows are smelly

Posted 27 Apr 2019 on Hotels
This is a reasonably good hotel for the price and you get the basic air conditioning, ensuite bathroom and a TV. However one thing turned me off completely - the pillows did not seem to be washed at all and had a heavy sweats smell. I could not bear the smell and had to wrap the pillow with a towel in order to mask it. Besides this, the hotel is reasonably ok and you get what you pay for. Breakfast was reasonable but not great.
Comment from Hotel Management
19 Dec 2019 by Jose Wawondatu, Hotel Management
Dear Xuanyi, Thank you for providing us with feedback from your recent stay. I apoligize to hear your stay did not meet your expectation. We have solve this problems immediately. Hope to serve you again someday. Sincerely, GM
4 out of 5
by A verified traveler

Non smoking rooms with cigarette smell

Posted 30 Apr 2018 on Hotels
The staff was very kind. The location is not so good if you want to do things by walking. The room was OK, but even though it was a non smoking room it had a lot of cigarette smell. Asked for another room and it was the same. They just put a spray that attenuated the smell. But towels and sheets were still smelling.
Comment from Hotel Management
19 Dec 2019 by Jose Wawondatu, Hotel Management
Dear Diego, Thank you for your feedback. We are glad to learn that overall you enjoyed your time with us. However I apologize with smelling room you encounter during your stay. We hope you will accept our sincere apologies and allow us the opportunity to serve you again next time Sincerely, GM
1 out of 5
by David from New York

Bad exoerience

Posted 24 Dec 2017 on Hotels
Hotel is far from everything. I had confirmation booking but staff was unable to find my booking. after i show him my conformation, he said that my booked room is not available because someone just checked in. and they said they can give me smaller room if i want.i had no choice, it was almost 7pm. very weak wifi. breakfast is ok. will not return to this hotel again
Comment from Hotel Management
19 Dec 2019 by Jose Wawondatu, Hotel Management
Dear David, Thank you for sharing your comments. I apologize problem you encounter during your stay. Now we under new management with new commitment to serve better. Thank you for staying with us. Hope to serve you someday. Regards, GM
1 out of 5
by Dev from New York

Not so good

Posted 19 Dec 2017 on Hotels
i booked double bed and when i arrived,they said that my room is not available. I showed them my booking and they found the booking in their side and they said that it is false booking and their room is full but can give me another small room. Wifi is super weak. Breakfast is ok. Will not stay next time
4 out of 5
by Chris

Happy little monster

Posted 2 Dec 2017 on Hotels
Everything was fantastic except the check in, they gave me an already occupied room.
Comment from Hotel Management
19 Dec 2019 by Jose Wawondatu, Hotel Management
Dear Chris, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. It is our pleasure to serve you. Sincerely, GM
3 out of 5
Recommended
for Everyone
by A verified traveler from Cairns Australia

In Monado close to services. Good value for price.

Posted 5 Aug 2017 on Lastminute
Pros: Had cold Beer available for purchase.
Location: Close to local shopping district and food stalls.
Enjoyed my stay. Airport transfers easily arranged and on time. Late arrival without problems.
4 out of 5
by A verified traveler

Adequate for needs

Posted 8 Mar 2017
Not central to anything. Met needs of a last minute layover. Changed rooms due to lack of internet. Nice staff.
Comment from Hotel Management
19 Dec 2019 by Jose Wawondatu, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. We look forward to serve you next time. Sincerely, GM
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