Ratings based on 957 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Expedia is terrible and so is this residence… don’t bother with both … book through another method and don’t bother staying here
Comment from Hotel Management
14 Jun 2024 by Shawn, Hotel Management
Thank you for taking the time to share your feedback regarding your experience with AVIA Residences on Lincoln. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with us. We appreciate you sharing your concerns, and we look forward to hopefully exceeding your expectations in the future.
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Shawn, Hotel Management
Thank you for the review! If you have any additional comments to help us improve, please do not hesitate to contact us. We hope to see you again soon
by A verified traveler
Posted 3 Jun 2024
I stay at this property every year during an event and it never fails me.
Comment from Hotel Management
4 Jun 2024 by Shawn, Hotel Management
Thank you for the outstanding review and we are so happy to hear you had a great stay with us… Looking forward to seeing you again soon!
by A verified traveler
Posted 27 May 2024
All good. Could have been a bit cleaner.
Comment from Hotel Management
28 May 2024 by Shawn, Hotel Management
Thank you for the review! If you have any additional comments to help us improve, please do not hesitate to contact us. We hope to see you again soon...
by A verified traveler
Posted 27 May 2024
This property was very nice and clean. They were little houses with kitchen and living room space. Super organized and staff was friendly upon arrival.
Comment from Hotel Management
31 May 2024 by Shawn, Hotel Management
Thank you for the outstanding review and we are so happy to hear you had a great stay with us…We hope to see you again soon
by A verified traveler
Posted 27 May 2024
My group of 5 enjoyed the place! It was spacious and had more than enough room for all of us! Each room had a bathroom which was awesome. I would stay again. Gorgeous property
Comment from Hotel Management
27 May 2024 by Shawn, Hotel Management
Thank you for the outstanding review and we are so happy to hear you had a great stay with us. The extra bathroom in the second bedroom is always a nice thing to have… Please come back anytime
by A verified traveler
Posted 27 May 2024
Air Conditioning unit was very loud
shower diverter was hanging off the wall, thus shower was not great
a bit dingy from the counters to the carpeting
furniture, except the bed, was rather uncomfortable
Comment from Hotel Management
27 May 2024 by Shawn, Hotel Management
Thank you for the review and I apologize for the inconveniences that you faced during your stay with us. We hope you give us another chance in the future
by A verified traveler
Posted 26 May 2024
Pros: spaciousness of room and room was very clean - bed was comfy - staff was very courteous and helpful. Cons: carpet was worn as well as the desk chair - shower curtain liner had a horrible mildew smell - ice maker in fridge did not work
Comment from Hotel Management
27 May 2024 by Shawn, Hotel Management
Thank you for taking the time to share your feedback regarding your experience and I am sorry that we did not meet your expectations regarding your recent stay with us. We will be sharing your feedback with staff in order to improve our services and hope that the next time you are in Malvern, you will give us another opportunity to serve you. Thanks again!
by A verified traveler
Posted 26 May 2024
Here for two nights for a soccer tournament. Biggest pro was the nice and relatively big outdoor pool in center of complex, easy to use BBQ grills, basketball court, good size units, plenty of parking, well-maintained grounds, clean sheets and towels. The biggest issue we had was we needed late check-in after front desk leaves at 8pm that night so we needed to call-in that morning to ask them to leave keys in an outdoor lockbox. However, that morning their phone lines weren’t working and we tried calling until 11am. Finally, we tracked down their parent company and called their corporate office and it took them a couple of hours to reach their property manager. There were no email addresses for the hotel on website and I even tried reaching out to Expedia but they also didn’t have email address so there was no way to reach that property until we found corporate. We finally were able to reach front desk by email and got set up but it was very stressful all day trying to figure it out. My suggestion is that they list at least two forms of communication method to front desk so this doesn’t happen again. Also, I was surprised the hotel didn’t alert any later incoming guests of their phone lines down after we told them of this issue. We had other families we knew coming in that day also having this trouble. I would have thought they would send out an email to all their guests alerting them of their phones down and giving them an email option for communication.
Comment from Hotel Management
27 May 2024 by Shawn, Hotel Management
Thank you for taking the time to share your feedback regarding your experience with AVIA Residences on Lincoln. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with us. We appreciate you sharing your concerns, and we look forward to hopefully exceeding your expectations in the future
by A verified traveler
Posted 26 May 2024
This place is very convenient, affordable and the staff is very attentive.
Comment from Hotel Management
27 May 2024 by Shawn, Hotel Management
Thank you for the outstanding review and we are so happy to hear you had a great stay with us… Looking forward to seeing you soon!
