Ratings based on 762 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Staff was excellent!!
Comment from Hotel Management
27 May 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Waukeshiah, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ & Suites Malone. It is so rewarding to read that you enjoyed the hospitality of our staff. It is our primary intention to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 May 2024
The lady at the front desk attitude was very nasty and aggravating to deal with to say the lease and then she puts me in a room right next to a noisy dog and someone or something kept banging on the walls all night long. My stay was beyond uncomfortable and I will not be booking with yall anymore. As a matter of fact I am going to inform my family and friends so they will do the same and not do any business with this hotel.
Comment from Hotel Management
21 May 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Tiere,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN RICHMOND VA – W BROAD ST. Your highlights of experiencing poor customer service, and receiving a room that caused you to have an uncomfortable stay due to dogs barking. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Red Roof apologize for such poor experience. Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 19 May 2024
Very clean and quiet. Nice staff and my dog stayed free!
Comment from Hotel Management
21 May 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Joan,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ & Suites Malone. It's thrilling to hear that our staff, cleanliness, and pet friendly status created a wonderful experience. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler from COLUMBIA
Posted 17 May 2024
Nice staff.
Could use better breakfast options for ppl who are dairy free and vegan.
The lighting is dull and yellow. The light bulbs could be brighter or the lamp shades could be lighter. Either or but it’s not bright at all so the visibility is not good.
Overall a decent stay.
Comment from Hotel Management
20 May 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Tamille,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ & SUITES MALONE. It's great to hear that you were pleased with our nice staff and had a decent stay. However, you indicated that the lighting was dull, and the breakfast could have been better. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you for sharing your feedback and we look forward to providing you with an even better experience in the future.Sincerely,Samantha Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 May 2024
Friendly staff, clean rooms... My only complaint is that mattress was firmer than I prefer.
Comment from Hotel Management
16 May 2024 by Oniel Rediresponse Specialist , Hotel Management
I want to thank you Benjamin, for taking the time to post a review of your stay at the Red Roof Inn PLUS+ & Suites Malone. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. It's also nice reading that you took liking to our staff. However, apologies for the mattress and any discomfort. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 7 May 2024
The people in the room next to me argued and the kids that was with them ran through the halls I didn't get any sleep.
Comment from Hotel Management
7 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Robin,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ & SUITES MALONE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbance. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 4 May 2024
Quite simple, good customer service, safe, clean and quiet. I would recommend the Red Roof Inn in Malone.
Comment from Hotel Management
4 May 2024 by Oniel Rediresponse Specialist, Hotel Management
Thank you Leo, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ & Suites Malone. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also delighting to read that you took liking to our staff and their services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 21 Apr 2024
Needs some updating but the price was reasonable for a 1 night stay. Clean and comfortable.
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Chieh,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Malone and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Apr 2024
Since it is in the middle of town, there are no plants or trees. Just asphalt. But that just means that there is plenty of parking. Staff was very helpful and pleasant!!
Comment from Hotel Management
15 Apr 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Carl,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Malone. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our pleasant staff and plenty of parking. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
