Ratings based on 197 Verified Reviews
3.0 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Aug 2023
Heel vriendelijke ontvangst, nette kamers
Comment from Hotel Management
30 Aug 2023 by Alice, Hotel Management
Sie sind eine sehr positive und objektive Kundin,wir haben sie mit viel Freude bedient
by A verified traveler
Posted 3 Jul 2023 on Hotels
Comment from Hotel Management
5 Jul 2023 by Alice, Hotel Management
nous servons toujours les clients en fonction de ce qu'il sont,servir un mauvais client ses perdre son temp et son énergie
by A verified traveler
Posted 27 May 2023
I wouldnt advise using this hotel. Room was tiny and with loose wiring and 1970s decor. No parking although advised but street parking was no problem. Washing was drying in public areas and the whole place permanently smelt of stale cooking. Didnt risk the food. Room was clean but seriously overpriced for what is really a hostel. Malmedy lovely and highly recommended. Just stay somewhere else!
Comment from Hotel Management
27 May 2023 by Alice, Hotel Management
merci Philippe pour ce gentil commentaire,maintenant tu sait que dans un hôtel on cuisine de bon repas et on lessive,quel joie, dommage que tu n'as pas un le luxe d'un 5 étoile pour le petit prix que tu à payé,mais des miracle arrive il suffit de croire----
by A verified traveler
Posted 25 May 2023 on Hotels
by A verified traveler
Posted 22 May 2023 on Hotels
Fix the curtains, the door and the water connection please and it will be a good stay.
by A verified traveler
This hotel is shut
Posted 16 May 2023 on HotelsWe arrived for a three day stay and the hotel was shut. Apparently the owner was resident but would not open the premises. We had to arrange alternative accommodation
Comment from Hotel Management
20 Jun 2023 by Walthère, Hotel Management
Nous servons toujours les clients en fonction de ce qu'il sont,servir un mauvais client ses perdre son temps et son énergie
by A verified traveler
Posted 16 May 2023 on Hotels
There was no stay. The landlady was drunk and refused to check us in. According to people in the town she has a serious problem with alcohol. The hotel should be taken off your site.
Comment from Hotel Management
20 Jun 2023 by Walthère, Hotel Management
Nous servons toujours les clients en fonction de ce qu'il sontservir un mauvais client ses perdre son temps et son énergie
by A verified traveler
Posted 16 May 2023 on Hotels
The hotel was closed upon arrival and did not re-open. The manager, who various shop keepers told us, had a severe alcohol problem was seen by one of our party who told her that we had reservations and she slammed the door in his face telling him to go away. Late in the afternoon, our party of 9 had to find alternative accommodation in the town which was not easy. This appalling experience needs to be addressed and you should not be offering the hotel for accommodation on your website.
Comment from Hotel Management
11 Jul 2023 by Alice, Hotel Management
vous êtes pas notre client, cela vaut pas la peine d'être servie on perd son temps et son énergie
by A verified traveler
Unacceptable
Posted 16 May 2023 on HotelsHotel closed despite our confirmed booking and owner refused to open after we had waited outside for 2 hours.
Had to find scarce and more expensive accommodation at short notice.
Will not use Hotels.com to book next time.
Comment from Hotel Management
20 Jun 2023 by Walthère, Hotel Management
Nous servons toujours les client s en fonction de ce qu'il sontservir un mauvais clients ses perdre son temps et son énergie
by A verified traveler
This hotel was still shut on 15th May 2023 shut
Posted 15 May 2023 on HotelsThis hotel is shut so no comments are relevant
We arrived for a three night stay and waited three hours but no-one responded to any phone calls/texts
We had to make alternative arrangements on a very busy weekend due to the Spa Classic motor racing
We all had to pay a premium and our party had to stay in four different hotels
Comment from Hotel Management
20 Jun 2023 by Walthère, Hotel Management
nous servons les clients en fonction de ce qu'il sont,servir des mauvais clients ses perdre son temps et son énergie
