Ratings based on 465 Verified Reviews

4.2 out of 5
81% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 26 Jul 2023
I didn’t like the view of my room.
4 out of 5
by A verified traveler

Posted 14 Jun 2023
The only thing I would say in a negative way is...was not told about this hotel being cash free, & the limit on charges made to the room key which is 200 euros, although once the 200 is paid you can start again. Otherwise lovely clean hotel & friendly staff. Food great. Close to the beach
5 out of 5
by A verified traveler

Posted 9 Jun 2023
This was our second visit, the first being 5 years ago. It really lived up to our memory, lovely staff, great food and lovely hotel. Not much going on for kids (less than our last visit) so a good job my daughter is now 11 and quiet happy in the pool etc
4 out of 5
by A verified traveler

Lovely hotel with great staff

Posted 5 Jun 2023 on Hotels
The hotel is lovely. The staff are very helpful, it is clean, well located and any issues are quickly fixed. The breakfast buffet was lovely with a wide choice. I think some of the decor could do with a refresh but overall it was very nice
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Apr 2023 on Hotels
4 out of 5
by A verified traveler

Posted 17 Apr 2023
The only thing I would say is that the seats in the dining area are very tired and most of the couches were torn
5 out of 5
by A verified traveler from Manchester

This traveler left a rating score only Posted 6 Nov 2022
4 out of 5
by A verified traveler

Posted 30 Oct 2022 on Ebookers
Unless many other Mallorca hotels this one proposed hot drinks at dinner which is amazing. I liked the mattresses and pillows, I think those were ideal for comfortable sleep. The building is nicely located. All my daily issues were quickly addressed so I'd like to highlight the front desk team work. I understand that it was impossible to resolve the technical issue for the week i spent there, but being in room with constant 60db level rumble of pool filter upstairs is causing headache. Sleeping is impossible with it. You should rethink the architecture of technical things you have.
4 out of 5
by A verified traveler

Posted 16 Jul 2022
Good value accommodation. The rooms are a bit dated but good central location in Santa Ponsa which has a fair few shops and bars nearby along with a quiet beach.
2 out of 5
by A verified traveler

Gone downhill

Posted 3 Jul 2022 on Hotels
Arrived late at night and unpacked to discover soaking wet bed. Informed reception and they didnt know where the problem came from. Took 3 days to dry out. Had a balcony that overlooked a flat roof which people used to get to their friends rooms. Stayed here previously and was a lovely place. Not so much now.
Comment from Hotel Management
4 Jul 2022 by Pep Alemany Zafiro Rey Don Jaime, General Manager, Hotel Management
Dear Allan, Thank you for taking the time to share your review. We regret that your stay fell short of your expectations. Feedback from our returning guests is always welcome and we thank you for bringing these concerns to our attention. Please rest assured that we have shared your comments with the relevant teams for future improvements. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Pep Alemany Zafiro Rey Don Jaime, General Manager
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