Ratings based on 28 Verified Reviews
4.4 Room cleanliness
4.0 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Not worth the money
Posted 1 Oct 2023 on HotelsRooms were nice but very disappointing food
Pools close early (before 7pm)
Some wear and tear around hotel already
Did not feel like 5star quality
Too expensive for what it is
Comment from Hotel Management
2 Oct 2023 by Manager, Hotel Management
Dear Lauren,Thank you for taking the time to share your feedback with us.We are glad to hear that you found our rooms to be nice. Our team works diligently to maintain a high standard of cleanliness and comfort for our guests. We appreciate your kind words regarding this aspect of your stay.We are sorry to hear that you were disappointed with the food and felt that the hotel did not meet your expectations. We strive to offer a variety of dining options across our five restaurants, and we continually work to improve our offerings based on guest feedback. Regarding the pool hours, we close them in the early evening to ensure proper maintenance and cleanliness for the next day. We apologize if this caused any inconvenience during your stay. As a recently built hotel, we are committed to addressing any wear and tear issues promptly to maintain our high standards. We understand that the value of our services is important to our guests, and we continually work to provide an exceptional experience at a competitive price.We hope to welcome you again. Best regards,
by A verified traveler
Posted 18 Sep 2023
There was a strong stench of raw sewage in our room which was coming through the air conditioning. This was sickening & resulted in us having to turn it off.At breakfast I asked for earl grey tea & was told they don’t have it. I told the waitress that we do actually have it in our room. But she still claimed they don’t have it. The fact that they did have it on site begs the question why the waitress couldn’t provide it for me?
Comment from Hotel Management
19 Sep 2023 by The Guest Experience Team Zafiro Palace Andratx, Hotel Management
Dear Guest,I would like to thank you for the time taken to write this review of your experience with us.We are truly sorry to hear about the unpleasant smell in your room and the inconvenience it caused. Our team is committed to addressing any issues promptly, and we encourage guests to report any concerns to our 24-hour reception so we can resolve them as quickly as possible. Regarding the Earl Grey tea, we apologize for the confusion and any inconvenience this may have caused. We will ensure that our staff is better informed about the available tea options in the future.We take all feedback from our guests very seriously and are constantly working to improve all aspects of our service and facilities. Thanks to your comments about your experience, we will be able to review the points you mentioned together with our food and beverage managers. We hope you will consider staying with us again so we can demonstrate the level of service we are known for and proud of.The Guest Experience TeamZafiro Palace Andratx
by A verified traveler
Posted 15 Sep 2023 on Hotels
Comment from Hotel Management
26 Sep 2023 by ., Hotel Management
.
by A verified traveler
Posted 28 Aug 2023
After finding out there had been a break in in my room. I was not moved and spent the rest of my stay in an unsafe room.
Management did nothing to resolve the matter and have done nothing since. It was quiet during my stay and could have moved rooms easily. I have no idea why they were reluctant to move me but I almost checked out but my wife convinced me otherwise that the hotel would do the right thing.
On this case they didn’t and they fell very short of the mark of what is expected of a 5 start resort…
Comment from Hotel Management
1 Sep 2023 by Manager, Hotel Management
Dear John,Thank you for taking the time to review your stay.We are concerned about the incident you mentioned. The safety and security of our guests is our top priority, and we take such matters very seriously. We apologize for any inconvenience you experienced during your stay and for not meeting your expectations in terms of service and room amenities.We would like to assure you that we have taken your feedback on board and will work diligently to improve our services and address any issues.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Best regards,
by A verified traveler
Posted 9 Aug 2023
Amazing hotel. We’ll be back!
Comment from Hotel Management
26 Sep 2023 by ., Hotel Management
.
by A verified traveler
Posted 12 Jul 2023 on Hotels
by A verified traveler
Posted 6 Oct 2022 on Orbitz
Wow! Amazing! We loved it so much that we’re coming back!
The room have a beautiful sea view! The staff was super friendly and nice and helpful!
We loved the food!!! Like everything about this property was amazing!!!
Comment from Hotel Management
5 Nov 2022 by Zafiro Palace Andratx, Hotel Management
We are very happy that you enjoyed your visit with us.Thank you very much and we look forward to welcoming you again soon :)
by A verified traveler
Posted 30 Aug 2022
Our first visit, very impressed. Will definitely be returning.
Comment from Hotel Management
19 Sep 2022 by Zafiro Palace Andratx, Hotel Management
Your feedback help us improvingThank you very much!We look forward to seeing you soon :)
by A verified traveler
Posted 22 Jul 2022
A massive thanks to all the team, they were so welcoming an amazing family holiday and we are already booking our return.
Comment from Hotel Management
10 Nov 2022 by Zafiro Palace Andratx, Hotel Management
Thank you very much!It will be a pleasure welcoming you back :)
by A verified traveler
Will return
Posted 5 Oct 2021 on HotelsVery clean and tidy.
Comment from Hotel Management
6 Oct 2021 by Guest Relations Manager, Hotel Management
Dear Darren,
Thank you for taking the time to leave us such amazing feedback following your recent stay with us.
Thank you for highlighting the cleanliness and order of our hotel.
I am delighted to see that you enjoyed your stay and left us feeling relaxed! We hope to welcome you back again soon.
Thank you again,
Ariane Reinhardt
Guest Relations Manager
Zafiro Palace Andratx
