Ratings based on 268 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Aug 2023 on Hotels
by A verified traveler
Posted 17 Aug 2022
Very average and overpriced. Limited service throughout the hotel - rooms are only cleaned every few days, beach towels only changed 3x per week and if you miss the 2 hour slot or are out of the hotel you have to keep them. This is not well communicated so we only had 2 or 3 towel changes for 10 day stay.
Won't be returning, there are much better choices at this high price.
Comment from Hotel Management
14 Oct 2022 by Daniel Martorell
Zafiro Mallorca, General Manager, Hotel Management
Dear Ricardo,Thank you for taking the time to share your review.We are sorry that your recent stay at our hotel did not meet all your expectationsWe would like to take this opportunity to remind our guests that the hotel provides housekeeping 5 days a week. If guests wish to have their towels replaced or request any other specific service, they may do so in the hotel reception. Furthermore, our rates can vary depending on availability and the period of the year, we do, however, try to keep them as competitive as possible.We hope you may give us a chance to welcome you back in future. Best regards,Daniel MartorellZafiro Mallorca, General Manager
by A verified traveler
Posted 31 Aug 2019 on Ebookers
by A verified traveler
Posted 29 Aug 2019
Lovely large hotel with lots on to entertain the children
I found there to be lots of choice for breakfast but evening meal was very poor.
Rooms were nice and big but need updating
by A verified traveler from Hampshire
Posted 28 Aug 2019
The rooms could do with a re-furb. The maid service was very disappointing. They made the beds at best but getting clean towels etc was a struggle. Lots of rubbish around the pool area, lack of sun beds. People were having to take turns sitting on them from very early hours to reserve them.
by A verified traveler
Posted 22 Aug 2019
Lovely staff and a great range of activities. The building is getting a bit worn down now.
Comment from Hotel Management
18 Oct 2019 by Zafiro Mallorca Hotel General Manager, Hotel Management
Dear guest,
Thank you for taking some of your precious time to share your impressions about our hotel.
We are pleased that you enjoyed a few days of rest in Mallorca. However, we have also taken note of your comments about our the conditions of the building that we will share with our engineers to help ensure that our service is always of the highest quality.
Thanks again for sharing your opinion with the rest of the travel community.
It would be a pleasure to welcome you back on your next visit to any Zafiro Hotel.
Sincerely,
Daniel Martorell
by A verified traveler
Posted 19 Aug 2019
by A verified traveler from Salisbury
Posted 5 Aug 2019
Food was very good and overall staff were very well presented and very polite
by A verified traveler
Posted 1 Aug 2019
Staff were always helpful, friendly and worked very, very hard. The Entertainment team worked non-stop to keep kids and adults alike entertained.
by A verified traveler from US
Posted 1 Jul 2019
Our room was infested with bugs for the first three nights. On the third night, the bugs attacked three of our four kids. Our two-year old had trouble sleeping because of the massive welts on her legs. We provided the hotel with photos and videos -- of the bugs and the kids. And yet the hotel has not yet honored our request for a partial refund of $500-plus we paid each night. This is totally unacceptable to us and I would hope it's unacceptable to Expedia, which is how we found and booked our trip.
Comment from Hotel Management
3 Jul 2019 by Zafiro Mallorca Hotel General Manager, Hotel Management
Dear Expedia user,
Thank you for your feedback with regard to your stay with us.
I am really sorry to hear that you did not enjoy the experience in our hotel to the full. I would like to take this opportunity to mention that the hotel has never had any bed bug issues reported before. As soon as you reported this, an external pest control company carried a complete inspection and they have not found any evidence of the presence of bed bugs.
We tried to act immediately by moving you to a superior room after confirming myself and the team there were ants in the bathroom - something that unfortunately due to the large gardens that surround the hotel can't always prevent. Although I would like to assure you that we have a specific preventive pest control plan in place as well as regular treatments to avoid their presence in the hotel.
I do hope that you will give us another chance in the future and thank you once again for your feedback.
Kind regards,
Daniel Martorell
