Ratings based on 27 Verified Reviews
4.1 Room cleanliness
4.5 Service & staff
3.5 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from East Kilbride
Posted 13 Nov 2019
The hotel and the surrounding area are lovely. There is a real mosquito issue but if you've got your spray to hand then you should be ok?
by A verified traveler from Essex
Posted 16 Aug 2019
Food was really good for an all-inclusive resort, very fresh and varied.
Nice room size, clean and everything we needed. Our room view wasn’t the best but someone’s got to have that side I guess.
Good value for money.
Hotel has a great location, with a lovely view of the lake and only 5 mins walk from the beautiful beach. Also only 10mins in a taxi to Alcúdia port, which is lovely.
Evening entertainment was ok, some evenings better than others.
Staff helpful and polite.
A great resort to go to with children, ours loved it 😃
Comment from Hotel Management
17 Aug 2019 by VIVA EDEN LAGO, Hotel Management
Dear Jess
Thank you for taking the time for writing a review on Expedia after your vacation with us at Viva Eden Lago. I am sure that all our staff enjoyed attending to your needs. It was our pleasure to be your host and we hope we will be able to welcome you back soon at Viva Eden Lago.
Best regards
Matias Togores
Hotel General Manager
by A verified traveler
Posted 23 Mar 2019
There was a dress code at dinner and most athletes kept to it.
Comment from Hotel Management
30 Apr 2019 by Viva Eden Lago, Hotel Management
Dear customer ,
Thank you very much for rating our Hotel Viva Eden Lago
We would be pleased welcoming you soon again!
Best regards,
Matias Togores
Hotel Manager
Recommended
for Everyoneby A verified traveler
nice stay, great staff
Posted 11 Oct 2016 on Travelocity
Pros: the staff and location
Cons: the bedding and keep the pool open later
Location: lots of beach choices right across the street. Also a couple of streets down is a fun area with bars, game rooms and shops
The hotel is in a great location - the view of the lake is really nice and a 5 minute walk to the beach.
The rooms feel a bit old, but are very clean. The beds and pillows are not very comfortable.
The staff is amazing. They are professional, interactive and fun.
Overall the hotel looks great for families - lots of kids activities, pool closes by 6pm and it stays pretty quiet after 10pm - but as a couple we still enjoyed ourselves.
the food was great and the bar poured nice drinks
by A verified traveler from england
Hotel stay
Posted 17 Sep 2016The food was terrible, similar food every day, not catered for English cuisine. Had to eat pizza an chips twice a day for 7 days. The food was Luke warm or cold. This did spoil our holiday as was hungry a lot of the time, unless we went out and bought food or snacks. Staff were very friendly. however the room we stayed in certainly was not a 4 star room. Very small an basic.
Recommended
for Everyoneby A verified traveler from UK
Choose your room selection carefully
Posted 6 Sep 2016Great family fun all inclusive resort with all meals, alcohol and entertainment provided. Location is the best aspect - 3 min walk to beautiful Alcudia beach.
Do take care when you book your room as most of the studios have "two single beds" which are in fact two tiny tiny single sofa beds suitable for kids size only. The double bed studio is a much better option.
Staff were very unhelpful when I asked to extend my stay, they had 2 free rooms but for some reason couldn't book me into it until the day I was to originally check out (by which point I had to have made other arrangements).
In general, the hotel is quite dated and the staff were pretty useless but for price and location it's a great deal.
Comment from Hotel Management
8 Sep 2016 by Tnoi Coll, Hotel Management
Dear Madam,
Thank you for your comments.
We are really sorry you can not extend your holidays with us. We have Agencies with room in guarantee even if the rooms are empty we can not sell it until the last day, because the Agency has the option to sell it on the last minute. I hope you can understand the situation.
Best regards
Manager
Recommended
for Everyoneby A verified traveler from west yorkshire
Was a great hotel for a short stay
Posted 10 Aug 2016Eden lago is a great hotel, staff were amazing .. Couldn't do enough for you, free wifi was brilliant, free towels for by the pool but you struggle to get a sunbed!!
The hotel is very clean and food is great, the only downside was beds .. Not very comfy and had to push together to make a double!
It's smaller than the photos too but overall was lovely and I could have stayed a little longer
by A verified traveler
Ok. But could do better with small adjustments
Posted 11 Oct 2021 on HotelsThe overall experience was good. But the swimmingpool was not heated and therefore cold in October. Beds was too hard.
by A verified traveler
Posted 30 Sep 2019 on Hotels
Agreable séjour, chambres assez bruyantes, buffet super, tres bien avec des enfants en bas age.
Comment from Hotel Management
24 Oct 2019 by General Manager, Hotel Management
Dear Guest
Thanks for your comments on Hotels.com. It is a shame to know that our hotel could not meet your expectations during your last vacation. That is why we ask for a sincere apology. We will take your comments very seriously and hope to welcome you again to make your stay even more enjoyable.
Best regards,
Matias Togores
Hotel General Manager
by A verified traveler
Posted 27 Aug 2019 on Ebookers
Chambre et hôtel propre. Mise à disposition et gratuitement machine à laver et sèche linge
Comment from Hotel Management
27 Aug 2019 by VIVA EDEN LAGO, Hotel Management
Dear guest,
Thank you for taking the time for writing a review on Expedia after your vacation with us at Viva Eden Lago. It was our pleasure to be your host and we hope we will be able to welcome you back soon at Viva Eden Lago.
Best regards
Matias Togores
Hotel General Manager
