Ratings based on 57 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Great spa, food and staff. Comfortable and quiet rooms.
Comment from Hotel Management
3 Jun 2024 by Guest Experience, Hotel Management
Dear Gemma, We sincerely appreciate your kind review and the time you have taken to share it with us. We are pleased to know that you enjoyed your stay in our Universal Grand León & Spa and that our facilities and services have met your expectations. At Universal Beach Hotels, we constantly strive to offer our guests an unforgettable experience and your positive feedback motivates us to continue improving. We will pass on your kind words to our team, who strive every day to guarantee quality service. We hope to have the opportunity to welcome you again in the near future and make your next stay even more memorable. Sincerely, Your Universal Grand León & Spa Team
by A verified traveler
Posted 29 May 2024
Great service, friendly staff, clean rooms, property is very well maintained. We loved our stay at this hotel. It is nearby a street with shops and restaurants which was great for our afternoon walks. Also, one of the best breakfast buffets I've ever had. Would definitely go back again!
Comment from Hotel Management
31 May 2024 by Guest Experience, Hotel Management
Dear Juan, We sincerely appreciate your lovely review and the time you have taken to share it with us. We are pleased to know that you enjoyed your stay in our Universal Grand León & Spa and that our facilities and services & staff have met your expectations. At Universal Beach Hotels, we constantly strive to offer our guests an unforgettable experience and your positive feedback motivates us to continue improving. We will pass on your kind words to our team, who strive every day to guarantee quality service. We hope to have the opportunity to welcome you again in the near future and make your next stay even more memorable. Sincerely, Your Universal Grand León & Spa Team
by A verified traveler
Posted 25 May 2024
This hotel is now one of my favourite places I’ve ever stayed in. The staff are very friendly, knowledgeable, happy to help you, and make you feel welcome. We are from Canada and unfortunately don’t speak Spanish other than a few words but the staff were not offended and were happy to help us in English. We ordered the half board which gave us breakfast and dinner. The breakfast is amazing. Such a huge spread of food on a buffet with a few options available on menu. We ate a huge breakfast which powered us through out the day as we explored the island and returned back for a wonderful dinner. The dinner menu changes each day and they display it at breakfast so you can choose if you want to eat there or prefer to try something different. If you’re interested in eating at different restaurants for dinner I would suggest only getting the breakfast. However, the dinner is great if you just want to eat back at the hotel. The dinner has a salad and dessert buffet and you have a choice of 4 items from the 1st course and then a choice of 4 items on the 2nd course. The portions are on the smaller size which is perfect for us because we kept breakfast as the larger meal of the day. There is free parking which worked out great for us as we rented a car to explore the island. The hotel was quite and that made it easy to sleep at night. By the pool there is a bar that serves lunch, drinks, and snacks throughout the day. There is a beautiful view of the sea from the pool and bar area
Comment from Hotel Management
29 May 2024 by Guest Experience, Hotel Management
Dear Neven, We sincerely appreciate your lovely and detailed review and the time you have taken to share it with us. We are pleased to know that you enjoyed your stay in our Universal Grand León & Spa and that our facilities and services have met your expectations. We are glad about your kind words in regards of our food options. At Universal Beach Hotels, we constantly strive to offer our guests an unforgettable experience and your positive feedback motivates us to continue improving. We will pass on your kind words to our team, who strive every day to guarantee quality service. We hope to have the opportunity to welcome you again in the near future and make your next stay even more memorable. Sincerely, Your Universal Grand León & Spa Team
by A verified traveler
Posted 1 May 2024
This hotel is not a 5 star would be probably a 4 star they extended towels after use and the spa was inconveniently unattended the service at the restaurant is slowest than a slow dining, be aware that they will take anychances to charge extra like the tennis courts are in a very bad condition and still they charge for the use being part of the hotel not happy not ammused dissapointing before I gave my feedback they received in person if they reply to this like not knowing what it is and “contact us to take care or know more “ thats bs they know very well
Comment from Hotel Management
7 May 2024 by Guest Experience, Hotel Management
Dear Mr. Emerson,We sincerely appreciate your comments and deeply regret that your experience at Universal Grand León & Spa did not meet your expectations. We understand the seriousness of your concern and want to address your review in a timely and effective manner. We are sorry for the inconvenience you have experienced and want to assure you that we are investigating your case to identify any areas of improvement necessary. We value your feedback regarding the service and the tennis facilities.Your satisfaction is our priority and we will do our best to rectify any unsatisfactory situation. We thank you for your patience and hope to have the opportunity to welcome you back provide you with a memorable and enhanced experience.Sincerely,Your Universal Grand León & Spa Team
by A verified traveler
Posted 19 Oct 2023
Wow, this property was absolutely beautiful. The staff were so friendly and helpful. The breakfast was delicious! Definitely recommend!
Comment from Hotel Management
22 Oct 2023 by Universal Hotel Grand León & Spa, Hotel Management
Dear Shauna,We sincerely appreciate your kind review and the time you have taken to share it with us. We are pleased to know that you enjoyed your stay at Universal Hotel Grand León & Spa and that our facilities and services have met your expectations. At Universal Beach Hotels, we constantly strive to provide our guests with an unforgettable experience and your positive feedback motivates us to keep improving. We will pass on your kind words to our team, who strive every day to ensure quality service.We hope to have the opportunity to welcome you back in the near future and make your next stay even more memorable.Yours sincerely,
by A verified traveler
Posted 23 Sep 2023
I paid $670 a night assuming that it’s 5 star hotel how it’s stated . Not even close , it’s no more than 3 stars . Who over rates this hotel 5 star definitely haven’t been to 5 star hotel . This hotel doesn’t cost more than 300$ a night . In my room floor was broken , stained robe , dirty towels . Very poor breakfast for $670 a night , they didn’t even have fruits . Good thing about it it’s Their staff , who was very sweet and very helpful and were willing easily to cancel rest of my stay and refund me .
Also , this hotel is for people 60 , not if in your 30s
Comment from Hotel Management
22 Oct 2023 by Universal Hotel Grand León & Spa, Hotel Management
Liebe Olga, Wir wissen Ihr Feedback sehr zu schätzen und bedauern zutiefst, dass Ihr Aufenthalt im Universal Grand Leon & Spa nicht Ihren Erwartungen entsprochen hat. Wir verstehen die Ernsthaftigkeit Ihres Anliegens und möchten uns zeitnah und effektiv um Ihre Bewertung kümmern. Wir bedauern die Unannehmlichkeiten, die Ihnen entstanden sind, und möchten Ihnen versichern, dass wir Ihren Fall untersucht haben, um die notwendigen Verbesserungsbereiche zu identifizieren. Wir schätzen Ihr Feedback und die Möglichkeit, alle Probleme, die während Ihres Aufenthaltes aufgetreten sind, zu beheben. Wir sind besorgt darüber, dass der Fußboden in Ihrem Zimmer kaputt war, da das Zimmer dieses Jahr komplett renoviert wurde. Auch dass es beim Frühstück kein Obst gibt, denn es gibt immer 5 verschiedene Sorten geschnittenes Obst, ansonsten gibt es nur ungeschnittene Obststücke.Was die Sauberkeit des Zimmers betrifft, so werden wir dies mit der zuständigen Person besprechen, um Ihren Fall zu prüfen.Ihre Zufriedenheit ist unsere Priorität und wir werden unser Bestes tun, um jede unbefriedigende Situation zu korrigieren. Wir danken Ihnen für Ihre Geduld und hoffen, Sie bald wieder im Universal Hotel Grand Leon begrüßen zu dürfen, um Ihnen einen unvergesslichen Aufenthalt zu bereiten. Mit freundlichen Grüßen,
by A verified traveler
Posted 1 Sep 2023
Clean
Comment from Hotel Management
22 Oct 2023 by Universal Hotel Grand León & Spa, Hotel Management
Dear Nicolas, We sincerely appreciate your kind review and the time you took to share it with us. We are pleased to hear that you enjoyed your stay at Universal Grand Leon & Spa and that the cleanliness of the hotel was to your liking.At Universal Beach Hotels, we constantly strive to provide our guests with an unforgettable experience and your positive feedback motivates us to continue to improve. We hope to have the opportunity to welcome you back in the near future and make your next stay even more memorable. Yours sincerely,
by A verified traveler
Posted 19 Aug 2023 on Orbitz
Paradise in Mallorca. Professional, friendly and warm welcoming staff.
by A verified traveler
Posted 16 Aug 2023
Comment from Hotel Management
22 Oct 2023 by Universal Hotel Grand León & Spa, Hotel Management
Dear Malcolm, Thank you very much for your excellent review.We are very pleased that you had a great holiday.Yours sincerely,
by A verified traveler
Posted 23 Jul 2023 on Hotels
Amazing
Comment from Hotel Management
3 Aug 2023 by Universal Hotel Grand León & Spa, Hotel Management
Dear Roy,We sincerely appreciate your kind review and the time you have taken to share it with us. We are pleased to know that you enjoyed your stay at Universal Hotel Grand Leon & Spa and that our facilities and services met your expectations. At Universal Beach Hotels, we constantly strive to provide our guests with an unforgettable experience and your positive feedback motivates us to keep improving. We will pass on your kind words to our team, who strive every day to ensure a quality service.We hope to have the opportunity to welcome you back in the near future and make your next stay even more memorable.Yours sincerely, Pedro Vidal Director
