Ratings based on 545 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
by A verified traveler
Posted 13 May 2024
Nice hotel in a nice part of town.
Breakfasts could have been better.
Comment from Hotel Management
15 May 2024 by Guest Experience Team, Hotel Management
Dear Ann, We would like to thank you for this review about your recent experience in our hotel.It's wonderful to know that the pristine condition of our hotel and the level of service provided by our team met your 100% satisfaction. Your commendations are a testament to our dedication to guest comfort. However, it seems we missed the mark with our breakfast offerings. While our Sol Guadalupe Restaurant takes pride in its buffet bursting with international and local flavors, we understand that the most important meal of the day should also be the most delightful. Rest assured, we're constantly refining our menu to ensure that every dish is as tempting and yummy as can be!All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Experience Team
by A verified traveler
Posted 18 Oct 2023
by A verified traveler
Posted 25 Sep 2023
Lovely
Comment from Hotel Management
26 Sep 2023 by Guest Experience Team, Hotel Management
Dear Lisa,Thank you for taking the time to provide your ratings and feedback. We're delighted to see that you had a lovely experience during your stay at our hotel. Your high ratings for room cleanliness, hotel condition, and service are greatly appreciated.We hope to have the pleasure of welcoming you back in the future. Warm regards, Guest Experience Team
by A verified traveler
Posted 9 Sep 2023
by A verified traveler
Posted 2 Sep 2023
We usually stay at ME when we holiday in Majorca across the road but we are staying in a villa this time on other side of island but wanted a night out in Magaluf this hotel was the best option for us to stay 1 night it was clean good value and very nice staff in good location what more could you want
Comment from Hotel Management
5 Sep 2023 by Guest Experience Team, Hotel Management
Dear Michael,Thank you for taking the time to leave us a review. We're delighted to hear that you chose to stay with us during your visit to Magaluf and that you had an enjoyable experience.It's wonderful to know that you found our hotel to be clean, good value, and that you were impressed by our friendly staff and convenient location. Your positive feedback means a lot to us, and we appreciate your kind words.We hope you had a fantastic night out in Magaluf, and if your travels ever bring you back to the area, we would be honored to welcome you for another stay. Once again, thank you for choosing to stay with us. We look forward to hosting you again in the future.Best regards,Guest Experience Team
by A verified traveler
Not the hotel standard I was made to believe…
Posted 31 Aug 2023 on HotelsReception staff always seemed to be busy doing everything bar being available to customers…
Check in was painfully slow, 4 staff members, only one checking people in. Then, I was about to check in, an existing guest just walked up to the front and rather than the reception saying there’s a queue, continues to deal with her request.
Hotel was ok, pool was nice, dinner service finishes very early - glad I was just there for one day/night.
Comment from Hotel Management
4 Sep 2023 by Guest Experience Team, Hotel Management
Dear Andy,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments as they help us identify areas where we can improve our services.We apologize for the inconvenience you experienced during the check-in process. This is certainly not the level of service we aim to provide, and we will address this issue with our front desk team to ensure a more efficient and organized check-in process in the future.We're pleased to hear that you found the pool enjoyable, and we value your input regarding the dinner service hours. We continuously strive to enhance the guest experience, and your feedback is invaluable in this regard.Once again, we apologize for any inconveniences you encountered during your stay. We hope that you would consider staying with us again, allowing us the opportunity to provide you with a better and more satisfying experience.Best regards,Guest Experience Team
by A verified traveler
Posted 28 Aug 2023
Nice staff
by A verified traveler
Posted 29 Jul 2023
by A verified traveler
Posted 22 Jul 2023 on Hotels
The hotel reception don’t understand English, we arrived early and we get the room till 3 pm
The beds are old and make so much noise ( rusty metal frames)
No extra toilet paper , no water in the rooms , lots of noise )
Comment from Hotel Management
4 Aug 2023 by Guest Experience Team, Hotel Management
Dear Youssef,Thank you for your feedback.We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is important to us, and we take your concerns seriously. Regarding the check-in time, our standard policy is to have rooms ready from 14:00, but we always do our best to accommodate early arrivals whenever possible. We apologize for any inconvenience this may have caused. In terms of your room, rest assured that we conduct daily housekeeping to ensure a clean and comfortable environment. We also take care to replenish necessities like toilet paper. If we failed to meet these expectations during your stay, we genuinely apologize.Noise disruptions are also something we take seriously, and we apologize if the noise levels affected your experience. We're constantly working to ensure a peaceful environment for all our guests.Please know that your feedback has been shared with our team, and we will take steps to address the issues you've raised. We hope that you would consider giving us another chance to provide you with the positive experience you deserve. Thank you for sharing your concerns with us.Sincerly,Guest Experience Team
