Ratings based on 985 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Great venue for groups and families alike. Lots to do onsite, good bus service, friendly staff, easy check in and check out. WE will be back!
Comment from Hotel Management
2 May 2024 by The Hotel Manager, Hotel Management
We are very glad that you enjoyed your holiday. We work so that you always get the maximum satisfaction. We have no doubt that we will see you again in our hotel very soon.Best regards
by A verified traveler
Posted 6 Nov 2023 on Hotels
Comment from Hotel Management
7 Nov 2023 by Cristina, Hotel Management
Dear Elysia,Thank you very much for your commentary, is very much appreciated and we are sorry for your satisfaction rate.Please write us back what can we do in order to improove We remain at your entire disposal,
by A verified traveler
Lovely property
Posted 28 Oct 2023 on HotelsLovely property, complete with meandering paths around pools and ponds. A small flock of mallards who preferred the pool to the pond was an unexpected twist to pool time, which delighted our 2 year old.
The staff was very friendly and accommodating in the hotel. Restaurant staff was less sharp, but fine.
Food was about what you expect from a buffet, fine but not much to write home about. Grilled veggies on the a la carte menu for the pool grill were perfectly done.
Comment from Hotel Management
4 Nov 2023 by The Hotel Manager, Hotel Management
Dear Anonymousthank you for your comment about your stay in our hotel. For improve our service, we value every feedback.We hope to see you againKind regards
by A verified traveler
Nice resort with friendly staff
Posted 31 Aug 2023 on HotelsThe hotel was very large with lots of activities for families. Small, but nice rooms. The sofa in the room was quite hard. Beds were very good. Good bathroom. Nice pool and jacuzzi area. Breakfast was delicious
Comment from Hotel Management
4 Nov 2023 by The Hotel Manager, Hotel Management
Dear Andreas.Thank you for your feedback.Every comment from our customers is very important for us to improve our service day by day.Kind regards
by A verified traveler
Posted 23 Aug 2023
some very rude staff, some ignored us some just indifferent, treated as children not guests - being all inclusive no incentive for staff to be nice -ie no tipping mechanism so service reflects that they -it was busy and they were working ...but the vibe was they were annoyed to see you not happy to see you. would not revisit - better options for the money. lights out at 11pm when bars closed at midnight ... really did not want you to be there a second longer than they had to be...
Comment from Hotel Management
4 Nov 2023 by The Hotel Manager, Hotel Management
Mr. Paul.thank you for your comment, it is very important for us.We regret that we did not meet your expetations during your stay. We will take action to improve our service.I would like to comment that the bars close at 11:00 p.m.We hope see you soon.
by A verified traveler
Posted 14 Aug 2023
Comment from Hotel Management
6 Sep 2023 by GM, Hotel Management
Muchas gracias por su puntuación
by A verified traveler
Posted 7 Aug 2023
All excellent. The property, the food, the staff, cleanliness. All amazing.
Overall rating is not 5 stars just because a proper beach with umbrellas and sun beds is reachable by bus to Pollença or Alcudia.
Comment from Hotel Management
6 Sep 2023 by GM, Hotel Management
Dear Michaela,Thank you for taking time to share your experience with future guests and recomend us.
by A verified traveler
Posted 24 Jul 2023
Great staff. Good food. Clean rooms. Pool gets very busy though.
Comment from Hotel Management
28 Jul 2023 by GM, Hotel Management
Dear Christine, Thank you for your review :)
by A verified traveler
Posted 14 Jul 2023
The layout of the property did not feel hotel like which we loved, we stayed in the village room which was loverly with a balcony and loungers.
The adults only area was perfect for us and quiet which included the breakfast room and pool area with a bar.
To the other side of the hotel was the main pool and pool restaurant which was also great with a shop for essentials.
We visited the buffet once which offered an abundance of everything for all ages.
The water sports to the front of the hotel was also good to have.
Alcudia and port pollensa were also close to travel with a taxi for around €10 in both directions.
We would definitely go again.
Comment from Hotel Management
18 Jul 2023 by GM, Hotel Management
Dear Jayne,Thank you for sharing your experience with future guests and thank you for writing a such wonderful review.
by A verified traveler
Posted 8 Jul 2023
Facilities and staff were lovely, the hotel backs onto the nature reserve which is wonderful and scenic. The front of the hotel faces the ocean across a busy road with rocky access to the water. Lots of kite surfing takes place along this stretch. We we’re thankful to have a hire car as the nearest beach is a couple of miles away. The food and service at the pool side bar and grill was very very good, there was a great selection of drinks available on the all inclusive as well as ice creams for the kids and desserts.
Comment from Hotel Management
18 Jul 2023 by GM, Hotel Management
Dear family Crowther,Thank you for taking time to write a such wonderful review. We will share your kind words to all of our workers.
