Ratings based on 97 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
26 May 2024 by Hotel Monsuau, Hotel Management
Dear guest,Thank you for your review. We are sorry your stay didn't meet your expectations. Could you please let us know your experience of the hotel? We appreciate all your feedback and suggestions, this way we can better as a hotel and deliver the best service to our clients.We thank you for choosing our hotel and hope you can give us a second chance to welcome you for an enjoyable stayKind regards
by A verified traveler
Posted 15 May 2024
What a beautiful hotel, and so convenient for everything within the Cala D’or area. All the staff are so incredibly helpful and kind. I would highly recommend this hotel. The breakfast buffet was literally incredible every morning. I stayed for supper one evening too and it did not disappoint. Even the pool cafe has great food and drink. 10/10
Comment from Hotel Management
26 May 2024 by Hotel Monsuau, Hotel Management
Dear Erin,Thank you so much for your kind feedback and comments. We are so glad you enjoyed your stay at our hotel.If you have any more suggestions or feedback about your stay, don't hesitate to share them with us. We strive to deliver the best service here at Monsuau.Thank you for choosing our hotel, and hopefully we will have the opportunity to welcome you back for another enjoyable stay.Kind regards
by A verified traveler
Posted 11 Apr 2024
We loved this hotel. The decor was so calming throughout with colourful tranquil lighting in the evening. Excellent room facilities including balcony with 2 sun loungers, hairdryer, ironing facilities and fridge. Welcome drink provided too. All staff were friendly and helpful. Breakfast and evening buffet was suitable for all tastes. Swimming pool and terrace was perfect.
Comment from Hotel Management
13 Apr 2024 by Hotel Monsuau, Hotel Management
Thank you so much for your wonderful feedback! We're thrilled to hear that you loved your stay at our hotel. It's fantastic to know that you found the decor calming and enjoyed the colorful tranquil lighting in the evening. We're glad that you found our room facilities excellent, including the balcony with sun loungers, hairdryer, ironing facilities, and fridge, and that you appreciated the welcome drink provided. Our team works hard to ensure that all guests feel welcomed and well taken care of, so we're delighted that you found all staff friendly and helpful. It's great to hear that our breakfast and evening buffet catered to all tastes, and that you enjoyed the swimming pool and terrace. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Laura.
by A verified traveler
Posted 29 Jan 2024
Comment from Hotel Management
13 Apr 2024 by Hotel Monsuau, Hotel Management
Thank you for your kind review! We're delighted to hear that you enjoyed your stay with us. Hope to see you again soon.Laura.
by A verified traveler
Posted 15 Dec 2023
by A verified traveler
Posted 31 Oct 2023
Great stay in October. Slightly out of season so quieter than might be expected. Staff were excellent. Nice open plan buildings and public areas. Nice pool area and great food. Nearby beaches and bus services.
Comment from Hotel Management
16 Nov 2023 by Joan, Hotel Management
Sounds like you had a wonderful stay in October! It's nice that it was quieter than expected, giving you a more serene experience. I'm glad to hear that the staff were excellent and that you enjoyed the open plan buildings and public areas. The pool area and great food must have added to the experience. Having nearby beaches and accessible bus services is always a plus.
by A verified traveler from Uckfield
Posted 27 Oct 2023
Terrific hotel, friendly staff, great food and lovely surroundings. Pool was a bit cool in late October, but not their fault.
If we return to Mallorca we would happily stay here again.
Comment from Hotel Management
28 Oct 2023 by Hotel Monsuau, Hotel Management
Dear Stuart,We're delighted to hear that you had a terrific stay at our hotel and that you found our staff friendly, the food great, and the surroundings lovely. It's true that the pool temperature can be a bit cooler in late October, but we're glad it didn't affect your overall experience.Thank you for your kind words, and we would be more than happy to welcome you back if you return to Mallorca. Your feedback is greatly appreciated, and we look forward to the possibility of hosting you again in the future!Best regards,Laura.
by A verified traveler
Posted 14 Oct 2023
Lovely stay. Would return.
Comment from Hotel Management
18 Oct 2023 by Hotel Monsuau, Hotel Management
Dear Samuel,We're delighted to hear that you had a lovely stay, and we'd be thrilled to welcome you back in the future. If you have any specific comments or suggestions based on your experience, please feel free to share. Your feedback is valuable to us, and we look forward to the opportunity to host you once again. Thank you for your kind words!Best regards,Laura.
by A verified traveler
Posted 26 Sep 2023
Everything was nice and good time at the hotel
Comment from Hotel Management
11 Oct 2023 by Hotel Monsuau, Hotel Management
Dear Norge,I'm glad to hear that you had a nice and good time at the hotel! It's always great when your stay goes smoothly and you have a positive experience. If you have any specific details or experiences you'd like to share, feel free to let me know. Your feedback and comments are valuable.Best regards,Laura.
by A verified traveler
Posted 21 Sep 2023
Comment from Hotel Management
26 Sep 2023 by Hotel Monsuau, Hotel Management
Estimada Laurianne,¡Gracias por su excelente puntuación! Estamos encantados de que haya disfrutado de su experiencia en nuestro hotel. Su satisfacción es nuestra máxima prioridad, y su opinión positiva nos motiva a seguir esforzándonos para brindar un servicio excepcional a nuestros huéspedes.Saludos cordiales,Laura.
