Ratings based on 78 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
The view was amazing and so close to the beach
Comment from Hotel Management
9 Jun 2024 by Marga Artigues, Hotel Management
Dear Andrew,Thank you very much for choosing ICON Valparaíso and for taking the time to share your experience with us and with other users.We are proud to know that you had a satisfactory stay and that we met your expectations.The satisfaction of our customers is our top priority.We send you warm greetings from this little corner of the island and look forward to welcoming you again in the not too distant future.Sincerely,Marga ArtiguesExperience Manager
by A verified traveler
Posted 29 May 2024
The location is beautiful and the beach is very close by. The view is amazing and very relaxing. I would highly recommend the Spa with Manuel, the best massage I've ever had. Would come again.
Comment from Hotel Management
1 Jun 2024 by Isabel - Guest Service, Hotel Management
Dear Shant,Thank you for your comment after your stay at ICON Valparaiso!We are very happy to know that you've enjoyed your stay with us! We will pass the comment with Manuel that surely thank you a lot as well!We will be very pleased to welcome you in your next trip to Mallorca. Best regards,
by A verified traveler
Posted 23 Oct 2023
Extremely friendly staff. Beautiful view and amazing beach access! Would recommend.
by A verified traveler
Posted 27 Sep 2023
by A verified traveler
Posted 3 Sep 2023
Amazing setting, friendly staff and spacious rooms. My only minor critique would be the spa functions not working around the swimming pool area
Comment from Hotel Management
9 Sep 2023 by Felipe Morales, Hotel Management
Dear John, We would like to thank you for sharing your experience at ICON Valparaiso Hotel. It is very pleasing to know that you enjoyed your stay and that our staff assistance and service were so nice for you. Regarding spa functions in our pool I inform you that will be working as soon as we received some materials from our provider. I apologize for the inconvenience. Looking forward to welcoming back you again, Kind Regards, Felipe Morales, Host - Hotel Manager, ICON VALPARAISO
by A verified traveler
Posted 24 Aug 2023
Icon hotel was a pure dream!! It felt like a private Villa residence with excellent design details. The drive from Palma to Icon hotel was also very scenic and beautiful! The landscape kept changing from Vineyards to local towns so you got to see a lot on the way. As soon as you pull up to the entrance of the icon hotel you see the stunning turquoise beach with mountain cliffs surrounding the hotel! The lobby is beautiful and opens up to the living room area where we had breakfast buffet every morning. Our room was a junior suite and had its own private outdoor space with 2 daybeds with garden & sea views. The room itself was so beautifully designed & u really felt a homey vibe. The pool area has a snack bar with delicious food and there’s a private trail that takes you to the close by beach (beach Tropicana) where we spend most of our time! This hotel had stunning sea views and we were able to watch the most beautiful sunrises. We were on our honeymoon and once we told them they gave us a bottle of champagne with a cute note from the manager. We loved our stay and we’re able to drive to close by local beaches that had crystal blue water and caves. Customer service was outstanding! We will definitely be back!!!
Comment from Hotel Management
26 Aug 2023 by Felipe Morales, Hotel Management
Dear Ari, Thank you very much for making us aware of your wonderful assessment, at the same time that we would like to reiterate our congratulations on your recent honeymoon. Thank you for your kind comments and recognition of our Hotel. Thank you for your confidence in choosing us for your recent visit to Majorca. For all of us the full satisfaction of our guests is the greatest objective, I am glad that we have achieved it on this occasion. Hoping to have the opportunity to welcome you again on future visits to Majorca, we send you, on behalf of the entire hotel team, a cordial greeting. Felipe Morales, Host – Hotel Manager, ICON VALPARAISO
by A verified traveler
Posted 10 Jul 2023
We've been to the Icon Valparaiso property last week with my girlfriend.
I'd like to thank everyone working at the ICON Valparaiso hotel for all the warmth and care they've received us with.
Specially, thank you for taking such a good care with all of our Gluten Free dishes, since my partner is a celiac, and the hotel's personnel went above and beyond to ensure her well-being.
If you're looking for THE BEST place in town, look no further, this is it!!
Thank you =)
Comment from Hotel Management
4 Aug 2023 by Marga Artigues, Hotel Management
Dear Jorge,Thank you very much for choosing ICON Valparaiso during your stay in Cala Murada and for sharing your experience with us and other users.We are glad to know that we have met your expectations, that you have had a pleasant stay with us and that you have felt well looked after by all our staff. Our main priority is the well-being and satisfaction of our guests.We appreciate your recommendations and look forward to welcoming you back many more times.We send you our best regards from this small corner of the island.Yours sincerely,Marga ArtiguesExperience Manager
by A verified traveler
Posted 6 Jul 2023
Comment from Hotel Management
4 Aug 2023 by Marga Artigues, Hotel Management
Dear Suzanne,Thank you very much for choosing ICON Valparaiso during your stay in Cala Murada and also for sharing your rating with us and other users.We hope you had a pleasant stay with us and we look forward to welcoming you again in the near future.Best regards,Marga ArtiguesExperience Manager
by A verified traveler
Posted 16 May 2023
Nobody is perfect, so as things almost went bad, the manager Sebastian stepped up and rectified the situation. Excellent manager!
Comment from Hotel Management
27 May 2023 by Marga Artigues, Hotel Management
Dear Joel,Thank you very much for choosing ICON Valparaiso and for taking the time to share your experience with us and with other users.We are glad to know that our manager Sebastien made sure that you could have a pleasant stay here with us. Sebastien is a great person and an excellent manager, his top priority is to make our guests feel comfortable and happy during their stay with us.We send you our best regards from this little corner of Mallorca and we hope to have the chance to welcome back in the not too distant future.Yours sincerely,Marga ArtiguesExperience Manager
by A verified traveler
Incredible even when things go wrong
Posted 7 May 2023 on HotelsWe had a really bad first night as our room was on the first floor which was connected to the restaurant and some inconsiderate guests decided to be very loud until very late. In the morning we woke up to a bad smell in our room coming through the vent. This was dealt with perfectly, we were immediately offered a new room on the second floor, no questions asked. From then on we had the perfect stay. The pool area probably has one of the best views you can have on Mallorca; we decided to cancel all of our plans and simply stay in the hotel for two days as the pool area was simply breathtaking and had very comfortable loungers, toilets nearby and a bar with food and drink. Even better from the pool area you can access two incredible beach coves within a couple of minutes - it really is the perfect balance between having all the amenities and being close to two of the nicest beaches we went two. One downside to that is that without a rental car you are somewhat stuck at this hotel and there wasn’t really a supermarket within walking distance that we found. Being stuck at this hotel is by no means a bad thing though.
Food in general was good, price/value of dishes was probably a little bit on the pricey side. Staff in general were very friendly and reception staff was excellent, super friendly and always very helpful.
We will 100% return to ICON when we go back to Mallorca.
Comment from Hotel Management
8 May 2023 by Marga Artigues-Experience Manager-, Hotel Management
Dear guest,Thank you very much for choosing ICON Valparaiso during your stay in Cala Murada and for sharing your experience with us and other users.We are very happy to know that your experience with us has been satisfactory, we apologize for the incident you had with the room on the first day but we are glad to know that with the new room you felt comfortable and that you enjoyed the pool terrace with its wonderful sea views.We are also very pleased to know that you felt well looked after by all our staff.It will be a pleasure for us to welcome you again in the near future.Best regards,Marga ArtiguesExperience Manager
