Ratings based on 361 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
2.9 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2023
Location wonderful, staff lovely
by A verified traveler
Posted 14 Oct 2023
There was a prominent mold smell in our room from the first moment we entered. Also noticed a sewage smell coming out of the bathroom later. Hotel staff wasn't able to change our room as they said the hotel was full and that's it. We will not be staying here or recommending Hotel Citric Soller to anyone.
by A verified traveler
Posted 25 Sep 2023
Comment from Hotel Management
28 Sep 2023 by Regards from Soller, Hotel Management
Dea Hayley,Thanks a lot for your positive feedback about our hotel. We look forward to welcome you back in your next visit to MallorcaKind regards from Citric Hotel Team!
by A verified traveler
No sleep
Posted 11 Sep 2023 on HotelsThe location and view are good other than that the place needs a full refurb and it would be great. The room was so hot day and night and it stank and there were no facilities. There was an old portable aircon unit that you couldn’t move that was very noisy and cooled the corner of the bed it was next to. The shower sprayed everywhere. There was a unit on the outside hotel wall that made a droning noise all night. You could here people moving around all night 3/4am etc I wonder if they were struggling to sleep too? We saw in the morning another room that had a larger balcony had moved their mattress outside to sleep.
Comment from Hotel Management
15 Sep 2023 by Thank you for your rewiew, Hotel Management
Dear Kelly,Thanks a lot for your time to make a review about your stay with us. We are very glad to see you enjoyed overall the experience and our apologies for the inconveniences mentioned, we really appreciate your feedback in order to improve so we can provide a better service to our guests.We look forward to seeing you in your next visit to Mallorca.Kind regards from Citric Hotel Team and hope you have a great day!
by A verified traveler
Posted 9 Aug 2023
Love love loved the staff! Very walkable into town/the marina, yet quite and laid back compared to the party atmosphere of town!
Comment from Hotel Management
10 Aug 2023 by Thank you for visit us, Hotel Management
Dear Danielle,Thanks a lot for your reservation in our hotel and your positive feedback. Is our pleasure to read reviews like yours as they encourage us to keep working and improving. We would be very happy to welcome you back again in your next visit to Mallorca and provide you a great experience.Best regards from Citric Hotel Team and have a good day!
by A verified traveler
Has potential
Posted 21 Jul 2023 on HotelsThe staff are fabulous here and the location/view amazing. The hotel was very run down and it was great to know it was being revamped in October!! Good luck with the revamp but wouldn’t reccomend until then as lack of air con or air con that’s noisier than imaginable is not worth the cheap rate.
by A verified traveler from Miami
Posted 8 Jul 2023
Arrived to the AC not working, they were not able to move me to another room due to only 4 rooms having AC. I had to check out and find another hotel at a more expensive rate due to last minute. Staff tried to accommodate by giving me dinner and breakfast, but AC was needed for the room, so I had to move.
Comment from Hotel Management
13 Jul 2023 by Reply, Hotel Management
Dear Raymond,We would like to thank you for taking the time to comment on your stay with us. Secondly, we sincerely apologize for the negative points during your stay. We are a company committed to quality and customer satisfaction, so we value these comments that help us to improve and grow.Once again we apologize and we hope to welcome you back to change your perception of our hotel and show you that your complaints have been solved.Best regards and have a nice day,
by A verified traveler
Superb 1 star hotel but in need of renovation
Posted 14 Jun 2023 on HotelsStaff were so hospitable and looked after us very well. Overall, we were really happy with our 8 night stay
The hotel does have a few issues such as only one very small lift that is not sufficient for the number of guests. One of our rooms was very small and in general, the hotel is looking a little tired. We did however, enjoy our stay and thank you to Teresa who really went out of her way to ensure we had all that we needed
Comment from Hotel Management
15 Jun 2023 by Thank you, Hotel Management
Dear Ashley,Thanks a lot for your reservation in our hotel and your positive feedback. Is our pleasure to read reviews like yours as they encourage us to keep working and improving. We would be very happy to welcome you back again in your next visit to Mallorca and provide you a great experience.Best regards from Citric Hotel Team and have a good day!
by A verified traveler
Posted 13 Jun 2023
by A verified traveler
This website is faulty and useless.FIX IT,!
Posted 10 Jun 2023 on HotelsComment from Hotel Management
12 Jun 2023 by Website, Hotel Management
HiAny problem with our website?
