Ratings based on 462 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Too noisy. Stayed one night to be closer to the airport as we had an early flight. We didn't sleep much as people were so noisy coming back to their rooms. Outdoor pool area is nice if you like being next to a main road and hearing all the traffic. Room overall clean and modern.
Comment from Hotel Management
15 May 2024 by HM Balanguera Beach Team, Hotel Management
Dear Mr GwennoIt's unfortunate to hear that your stay was less than perfect due to the noise disturbance. Our primary concern is to ensure our guests have a calm and peaceful environment to unwind and rejuvenate. Your feedback is invaluable in helping us maintain the standard of service we aim to provide.Our outdoor pool area has been designed to offer our guests a refreshing retreat despite being in a bustling location. We are pleased to hear your positive remarks about the cleanliness and modern style of our rooms, as we strive to provide a comfortable and pleasing ambiance for our guests.
by A verified traveler
Posted 3 May 2024
I liked everything about the property. Great amenities. Stayed on the 7th floor with balcony Ocean view . room was clean. Only negative is the layout as there's no private bathroom space. Toilet and shower are individually enclosed.. I regret not taking advantage of the Turkish bath and sauna which is free to guess we do need to schedule at the front desk in advance. There was a small punch pool at the rooftop with lounge chairs and a small bar as well as a swimming pool ground floor neither of which I used due to the weather. Staff were great. Great location as well. Overall a great value
Comment from Hotel Management
4 May 2024 by Reception Team, Hotel Management
Dear Jennifer,Thank you for choosing our hotel,We are glad to know that your stay at HM Balanguera Beach has been to your liking and that you have enjoyed our amenities and the excellent location. We will take note of your comment about the layout of the rooms. Thank you for such positive comments about our staff and we are pleased to hear that your overall experience was of great value. Kind regards HM Balanguera Beach Team!
by A verified traveler from Helena
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Reception team, Hotel Management
Estimado Miguel, Su opinión es muy valiosa para nosotros, nos ayudará a seguir mejorando. Un cordial saludo,
by A verified traveler
Posted 27 Apr 2024
The staff were all amazing, very helpful and friendly. The room was clean and the bed very comfortable. I was travelling alone so the room was perfect for me. Some things I didn’t quite like was that the ceiling lights dangled past head height directly above the side tables, so I ended up banging the back of my head every time I bent down to pick up something off the table. The back of the shower is a pane of frosted glass directly next to the bed, if you are travelling with your partner then it would be ok, anyone else then you would be able to see the persons silhouette when showering, finally the balcony overlaps the neighbours so you can jump over into the other property making it a bit unsafe if the balcony door is left open.
Comment from Hotel Management
27 Apr 2024 by Reception Team, Hotel Management
Dear Pak,We are delighted to hear that our staff left a positive impression on you with their friendly and helpful service. It's also great to know that you found the room clean and the bed comfortable.However, we are sorry to hear about the inconvenience you experienced with the ceiling lights and the design of the shower area. Your feedback is very important as it helps us understand how we can enhance the guest experience.As for your concern about the balcony, safety is a top priority for us and we do appreciate you bringing this to our attention.We hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay.Best regards,HM Balanguera Beach
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Reception Team, Hotel Management
Dear Paul,We are delighted to hear that you rated your experience at HM Balanguera Beach as "5 out of 5". We look forward to welcoming you back to our hotel.Kinds regards,HM Balanguera Beach Team
by A verified traveler
Posted 26 Apr 2024
Great value for money, breakfast was lovely and rooftop area was very peaceful with great drinks! Would recommend.
Comment from Hotel Management
27 Apr 2024 by Reception Team, Hotel Management
Dear Cherry,thank you for your positive feedback about your experience at HM Balanguera Beach. We appreciate very much your kind words about our hotel.Kinds regards,HM Balanguera Beach Team
by A verified traveler
Posted 16 Apr 2024
Great place to stay, great service and close to the beach. Breakfast was great too with plenty of choice
Comment from Hotel Management
17 Apr 2024 by Reception Team, Hotel Management
Dear Peter,Your positive remarks regarding your recent stay are very much appreciated. It's heartening to learn that the location convenience and our service quality enhanced your experience. We're also thrilled to hear that our breakfast selection met your expectations. We continually strive to deliver high standards and great service to ensure our guests have a memorable experience. Your feedback truly made our day. Looking forward to welcoming you back on your next visit to the beach. Best Regards.
by A verified traveler
Posted 2 Apr 2024
I had a single room, for one night, out of season (Easter) - I was really impressed with the hotel and its setting. Everything was clean and tidy and the staff were very efficient. I’d definitely look to stay there again. The choice at breakfast was excellent. The value for money was exceptional.
Comment from Hotel Management
2 Apr 2024 by HM Balanguera Beach Team, Hotel Management
First of all, thank you so much for your comment and trusting us. We are glad to know that your vacations were like you expected and we take note about your comment in order to improve in a future. We hope to see you again soon. Kind regards, HM Balanguera Beach team
by A verified traveler
Posted 17 Oct 2023 on Ebookers
Nice, clean and convenient not far from the beach. Fabulous breakfast, friendly staff.
Comment from Hotel Management
17 Oct 2023 by HM Balanguera Beach Team, Hotel Management
Dear Kristina,Thank you for staying with us and for the nice words. We look forward to seeing you soon.
by A verified traveler
Posted 9 Oct 2023 on Hotels
Comment from Hotel Management
9 Oct 2023 by HM Balanguera Beach Team, Hotel Management
Dear Eva, Thank you so much for your excellent rating and trusting us. We hope to see you again soon, Best regards,
