Ratings based on 182 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Very run down…. Needs renovations
by A verified traveler
Posted 18 May 2024
This hotel was built in the 70’s and is in dire need of a complete refurbishment or possibly demolition. I found the place thoroughly depressing. Very dated. Dining room was dark and stuffy, no ventilation. We paid for bed and breakfast. The breakfast was awful. Machine coffee and concentrated juices, not freshly squeezed. Cold food on the buffet. Hot food sitting under heat lamps coagulated. Saw a few cockroaches which had been killed and swept away in corners. I paid a lot of money for a sea view but when I arrived my view overlooked a flat roof so had to pay 30 euros extra a night. Room good size but no luxuries, no shampoo or conditioner or even water to drink. That is pretty basic to me. Staff were helpful and friendly. Common areas tired. Entertainment in the night was horrific, tribute bands blasting away until 10.30pm. Not an issue for me as my room was on opposite of hotel but other family members who had rooms above suffered and had to ring up reception a few times because this was keeping up their young children. Visited spa but sauna and steam room not working. Hotel shows a great picture of being on the beach with beds, but you have to pay extra for beds and umbrella so very misleading . Best thing about hotel was the bike shop at the front - which was convenient. Went to catch bus on a few occasions to Alcúdia but buses were full so had to walk , so location was not convenient. Would not recommend or revisit hotel or location.
by A verified traveler from BIRMINGHAM
Posted 16 Feb 2024
by A verified traveler
Posted 3 Nov 2023
The location of the hotel is the reason I return. The spa is also good although ice fountain was not operating
by A verified traveler
Posted 14 Sep 2023
Fiasco! Staff wondering into my without asking, AC issue took five hours to get maintenance to come and fix it, manager of the dinning room needs a slapping (rude and arrogant), and the worst issue? I went for a walk at 7:30am. When I returned my room had been cleaned, including disposing of my stuff! Luckily I had loaded my cases into my car earlier but a hat, tooth brush and paste and antiperspirant etc all thrown away. Spoke to the manger about all this who was as shocked as me, but I’m still waiting (four days later) for an explanation! Oh, and his email (on his business card) didn’t work! Fiasco.
by A verified traveler
Posted 16 Aug 2023
Very clean, lovely staff, nice breakfast, location is the best. Would return and recommend.
by A verified traveler
Posted 10 Aug 2023
I am handicapped and there is no parking for this hotel. On arrival I asked about parking and they said, "Good Luck"
I found a spot two blocks from the hotel and limped back to the hotel.
Asked why our room safe wasn't working.
You must pay a daily fee for that privilege.
We were on our wedding anniversary and the rooms all have horrible twin beds to be moved together to make a Spanish King bed. It does not work!
Very negative experience.
This is the first bad review I've ever written.
Don't go here!
by A verified traveler
Posted 9 Aug 2023
Hotel communal areas are outdated, outside space not looked after at all, no plants, old furniture, generally zero relaxing vibe. Outside toilets absolutely revolting. Most of the staff extremely miserable and unhappy, lacking information about hotel basics. Strongest point is the food, congratulations to the chefs. The only person always with a smile and impeccable customer service was Birhinia - hot section chef.
Wouldn’t return.
by A verified traveler from Charlotte
Posted 27 Jul 2023 on Orbitz
by A verified traveler
Posted 23 Jul 2023
