Ratings based on 86 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2023 on Hotels
by A verified traveler
Posted 17 Oct 2023
Loved
by A verified traveler from Astoria
Posted 26 Jun 2023
A memorable stay!
by A verified traveler from Pico Rivera
Posted 14 Aug 2022
STUNNING!!!!! Please opt for a room with rooftop patio, it’s so beautiful. We had daily breakfast on the Rooftop patio. The food and service is top notch. Everything is classy and opulent even down to their chinaware.. its just so beautiful. Their spa is hands down one of the most beautiful in the WORLD. Their spa pool is picturesque heaven. We had a superb stay and only wished we extended a longer trip.
by A verified traveler
Posted 12 Aug 2022
Disappointment with a great view.
I want to first mention so this make sense why I’m upset.
We have the double terrace room which i spent $5000 a night to stay at.
Check in was nothing special at all no one sat down with us just handed us a form to fill out… after sitting there for 10 mins we got a welcome drink which( ice tea)
We had a nice gentleman who gave us a tour of the property recommended since we have the best suite we should enjoy our dinner in our suite and watch the sun set and get dinner from the restaurant on property … once we called to organize this they told us we can only get the all day menu on room service menu which wasn’t very “romantic “ so we ended up going to restaurant for dinner i made it very clear of my food allergy!! And on menu didn’t show zucchini on the dish we ordered… after taken couple bites i noticed was zucchini bites in our pasta … i told staff and manager and they did absolutely nothing or even care I’m in completely shocked how they handled this We had to pay our meal which is fine but we had leave right away to go to the closet pharmacy to go get me medicine
The over all service is sadly so disappointing here in general for the amount of money people are spending .
Even at the pool the service is terrible there is one staff member working overall terrible service in the hotel completely not helpful at all.
Resort is beautiful with an amazing view but that’s about it I would not come back.
Comment from Hotel Management
13 Aug 2022 by Lavinia Gomes, Duty Manager, Hotel Management
Dear Ms. Barich,
May I begin by thanking you for your review, we sincerely appreciate you taking the time to provide us your feedback.
Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Cap Rocat is renowned.
Nonetheless, it is with sincere regret that we note your dissatisfaction with our service and facilities. After a full investigation with our Restaurants Manager, I was informed that at the Sea Club Restaurant our colleagues were indeed aware of your zucchini allergy and therefore you plate didn’t have zucchini, but the plate ordered by your partner did. We know it might be tempting to try every dish of our astonishing menu, and therefore we have advised that from now on our team must confirm with our guests if they will be sharing their orders.
I can assure you that your comments regarding our restaurant and swimming pool service were passed to the concerned persons so that we can avoid future recurrences.
It is feedback such as yours that enables us to reinforce the quality of our service and we really appreciate your constructive comments. We hope this experience will not impair your trust in Cap Rocat and that you will give us the opportunity of welcoming you again soon.
Best regards,
by A verified traveler
Posted 25 Oct 2021 on Hotels
There is nothing else like it. The property and service is incredible but the place feels comfortable, not over the top.
by A verified traveler
Idyllic for couples, forget the kids
Posted 27 Sep 2021 on HotelsThis intimate, spacious seafront hideaway is made complete by its superb staff. Best to avoid times when large events are underway, but otherwise near perfection for couples. Kids not encouraged and likely to get quickly bored. High standard of food and drinks at full but still sensible prices, with an excellent breakfast and unlimited still mineral water thrown in for free. Wonderful 270 degree sea views from many rooms and facilities consolidate the feelgood experience.
by A verified traveler
Mini moon stay
Posted 22 Jul 2021 on HotelsBeautiful hotel with a great amount of history. The staff was very friendly but unfortunately there wasn’t very many of them. We frequently had to wait a while or even call to reception for things. Pedro at the beach bar was the best!
by A verified traveler
One of my favourite hotels in the world
Posted 19 Oct 2020 on HotelsThe most beautiful hotel with amazing staff.
Comment from Hotel Management
19 Oct 2020 by Inés Saavedra, Hotel Management
Thank you very much for your message.
Looking forward to welcoming you back soon.
Kind Regards,
by A verified traveler
Posted 18 Sep 2020 on Hotels
