Ratings based on 42 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Excellent hotel, clean, really excellent service. The staff is very attentive, a rich and indulgent breakfast. A quiet area and at the same time close to interesting sites with very good restaurants within walking distance.
by A verified traveler
Posted 13 Nov 2023
Beautiful hotel in a lovely setting. Decoration and amenities top quality and the little touches like homemade sweet treats with turn down were a wonderful touch. Staff couldn’t have been more helpful. We will definitely be returning (when the pool is a little warmer)
Comment from Hotel Management
16 Nov 2023 by Caitlin van Eenennaam | Front Office Manager, Hotel Management
Dear Tamsin,Thank you so much for sharing these comments about your last stay with us.We appreciate your wonderful words about our decoration, amenities and our services.It would be a pleasure to welcome you any time again.Warm regards,
by A verified traveler
Posted 13 Nov 2023 on Hotels
Comment from Hotel Management
16 Nov 2023 by Caitlin van Eenennaam | Front Office Manager, Hotel Management
Estimada Maria F,Muchisimas gracias por la puntuación de 10/10 sobre su ultima estancia en nuestro Can Aulí Luxury Retreat.Será un placer recibirles pronto de nuevo.Un saludo,
by A verified traveler
Relaxed Short Stay
Posted 8 Nov 2023 on HotelsThis is a lovely relaxing hotel. The staff are amazing helpful and friendly. Wish we could have stayed longer.
Comment from Hotel Management
10 Nov 2023 by Caitlin van Eenennaam | Front Office Manager, Hotel Management
Dear James,Thank you for the time taken to share your experience with all of us.We appreciate all your kind words about the hotel itself, your stay and our hard working staff.It would be a pleasure for the whole Can Aulí Team to welcome you back in a short future.Warm regards,
by A verified traveler
10/10
Posted 9 Oct 2023 on HotelsLOVED Can Auli. Stunning hotel in a charming little village. Truly a little oasis. Walking distance to the Sunday market and several local restaurants for dinner. Easily drivable to many other towns and local attractions so a great location if you want to check out that part of the island. The staff was very hospitable - Mateo at the front desk was great, alongside the rest of the staff we encountered. Lastly, the breakfast was amazing!!! 10/10 breakfast experience, love the open kitchen concept and everything was delicious. We definitely plan on coming back to Pollença and when we do we can't wait to stay at Can Auli again!
Comment from Hotel Management
12 Oct 2023 by Caitlin van Eenennaam | Front Office Manager, Hotel Management
Dear Lindsay,Thank you for the time taken to write this wonderful review about your last stay with us.It is a true pleasure to read how you have enjoyed your visit and thank you for your kind words about about our staff and breakfast.We are already looking forward to welcome you back so you can continue to enjoy all of what you mentioned!Warm regards,
by A verified traveler
Posted 21 Sep 2023
Not only is this retreat so aesthetically pleasing, the staff and service are top notch. I would recommend this place and definitely return
Comment from Hotel Management
21 Sep 2023 by Caitlin van Eenennaam | Front Office Manager, Hotel Management
Dear Anne,Thank you for the time taken to share your experience with us.We are very pleased and grateful that you have enjoyed your stay with us and thank you for your kind words about our staff and service provided.It would be a pleasure to welcome you another time in a short future.Warm regards,
by A verified traveler
Posted 7 Sep 2023
Very beautiful property, nice staff but did not receive the Expedia benefit which was a bottle of sparkling wine on our stay.
Comment from Hotel Management
8 Sep 2023 by Caitlin van Eenennaam | Front Office Manager, Hotel Management
Dear Natalie,Thank you for sharing your review with us.First of all, our apologies for not have given you the bottle of sparkling wine during the stay. This has been a human mistake, but we are very sorry for the inconvenience caused.We hope to welcome you another time and have everything up to our standards as we always work hard to reach and have our guests pleased.Do not hesitate to contact us in case of any further assistance required.Warm regards,
by A verified traveler
Posted 2 Sep 2023
The hotel is simply beautiful and so stylish. The pool is small but perfect for a cooling dip. We thoroughly enjoyed our short stay and would love to return!
Comment from Hotel Management
7 Sep 2023 by Caitlin van Eenennaam | Front Office Manager, Hotel Management
Dear Ayshea,Thank you for sharing your experience about you stay in our Can Aulí Luxury Retreat.We are pleased to know that you have enjoyed your visit.It would be a pleasure for us to welcome you back in a short future.Warm regards,
by A verified traveler
Posted 25 Aug 2023
Service was old world amazing… Hotel is very walkable to all shops and restaurants. Very quiet and relaxing. Nice pool and massage was excellent. Couple things to know: some of the rooms have STEEP stairs to get to the room and you have to take a taxi to the beach. If renting a car, try to rent a small one. Roads in town are quite narrow.
Comment from Hotel Management
28 Aug 2023 by Caitlin van Eenennaam | Front Office Manager, Hotel Management
Dear Ellen,Thank you for sharing your experience of your stay in our Can Aulí Luxury Retreat.We are pleased to know that you have enjoyed a quiet and relaxing holiday with us and are pleased that we have exceeded our standards in services provided. It would be our pleasure to welcome you once again in a short future.Warm regards,
by A verified traveler
Posted 21 Aug 2023
Service was friendly prompt and fantastic. Incredible service... Matheo was very knowledgeable and helpful. absolutely a pleasure for us to stay on our Anniversary! Great job!!
Comment from Hotel Management
28 Aug 2023 by Caitlin van Eenennaam | Front Office Manager, Hotel Management
Dear Trent,Thank you for the time taken to share your comments of your last stay with us during your visit to the beautiful old town of Pollensa.First of all, we are grateful that you have chosen us to celebrate your anniversary with us and are pleased that we have pleased all of your wishes during this time. We appreciate your kind words about our service and the special mention to Mateu. It would be a pleasure for the whole Can Aulí Team to welcome you again soon.Warm regards,
